Tricey Pooh.9 reviewsTotal number of Google reviews Tricey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing people they are so honest and lots of help. They are the best
Highland Park Mechanic Shop
4.8 ★★★★★ 730 Google reviews · 24 photos
94%five-star reviews
1%reviews answered by the owner
Oct 2026latest review
Highland Park Mechanic Shop at a glance
Google reviewers rate Highland Park Mechanic Shop 4.8 out of 5 based on 730 reviews, with the owner responding to only one percent of them. Positive feedback frequently cites fair pricing, quick service, and honest communication regarding costs like alignment and tire repairs. Conversely, low-star reviews describe a pattern of incomplete work, incorrect part installations, and attempts to upsell unnecessary repairs, leading customers to feel misled or overcharged.
- Google rating: 4.8 out of 5 from 730 reviews (94% five-star).
- Reviews on this page: 730 Google reviews (608 with written comments, 13 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: October 20, 2026.
- Service: Auto Repair Shop serving Detroit, Michigan.
Data from Google, last updated November 11, 2026.
Star ratings
730 Google reviews we collected
- 5 stars68694%
- 4 stars122%
- 3 stars81%
- 2 stars20%
- 1 star223%
Praise vs complaints
Phrases our text analysis found in 608 written reviews
- Praise82597%
- Complaints263%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude18822%
- Speed & response17120%
- Quality & results16820%
- Would recommend13716%
- Price & value12515%
- Honesty & trust536%
- Communication91%
What customers talk about
We read 608 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…etroit definitely recmond for all of the communites they are strictly professional at there jobs and really busy and they get the job done.…”
“Tory was EXTREMELY unprofessional.”
“Love these guys, have used them for multiple different vehicles, always very professional and quick, upfront with cost, no suprise charges.”
“Amazing service I was stranded and they helped me right away.”
“I explained that my car had been in an accident and that some parts might be damaged.”
“…has done nothing but help me everytime I get service with them guys I highly recommend as well going early cause they be busy!…”
“there is a $60 diagnostic fee which is more than fair for the work they do.”
“…s late so didn’t have time to leave and go somewhere else but they’re rip off specialist who gave me a price that was high but Tori agreed to discount…”
“Amazing people they are so honest and lots of help.”
“I felt this entire situation was unfair and misleading.”
“great experience, friendly staff, walked me through the repair.”
People customers mention
- Tory 46 reviews
- Tire 9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.8 ★★★★★ 730 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Corey Anderson2 reviewsTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are scamming people with their services i paid 250 for a wheel alignment that was never done [120] and 2 used tires [130] service was incomplete thos was Friday told me to come back monday I called told me my rack and opinion was bad I called my mechanic he fixed it the right way these people are a waste of time and money DONT DO IT . I wish I can take my star back . Bad business
kiara carpenter3 reviewsTotal number of Google reviews kiara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing shop great honest people
DaMya Richelle1 reviewTotal number of Google reviews DaMya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service Tory was amazing help. Very fair on prices best in town
Jerome Vann3 reviewsTotal number of Google reviews Jerome has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest shop in Michigan especially in Detroit definitely recmond for all of the communites they are strictly professional at there jobs and really busy and they get the job done. Man Tory and will you are family thank you God bless
Rochelle Houston2 reviewsTotal number of Google reviews Rochelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTory was amazing to deal with
Terrence SmithLocal Guide · 99 reviewsTotal number of Google reviews Terrence has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat
BeyoncaLocal Guide · 9 reviewsTotal number of Google reviews Beyonca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDon’t be misled by the high rating. Highland Park Tire and Highland Park Mechanic Shop are the same place. I originally gave them a 5 star because they were nice initially and give you a discount when you leave a review. I can’t find my original 5 star rating. I definitely would reduce it to a one star. I went in for a tire. They didn’t have my size and asked me to come back the next day. I came the next day and they installed a tire; all was good. What they did not tell me was they still didn’t have my size tire the next day so they installed the wrong size on my car, instead. This caused me to incur an $1,800 auto repair not long after.. in this economy. I was trying to save money and their carelessness costed me money. Very unethical. Spare yourselves. They’re not good people.
Sofia Allen10 reviewsTotal number of Google reviews Sofia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing shop
Nigel MikaLocal Guide · 190 reviewsTotal number of Google reviews Nigel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove these guys, have used them for multiple different vehicles, always very professional and quick, upfront with cost, no suprise charges. there is a $60 diagnostic fee which is more than fair for the work they do. Will be bringing all of my vehicle issues, small or large, here for now on.
Business details
- Address: 13145 Woodward Ave, Highland Park, MI 48203
- Phone: (313) 868-2900
- Service area: Detroit, MI