Google reviewers rate Highland Park Pet Hospital 4.8 out of 5 based on 124 reviews, with the owner responding to 98% of them. Most customers praise the staff for their kindness, thorough communication, and efficient scheduling, noting that appointments rarely feel rushed and follow-up contact is common. However, lower-rated reviews highlight concerns regarding high costs for specific procedures, poor communication during scheduling conflicts, and occasional complaints about cleanliness or long wait times in the lobby.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
My friend referred Dr. Bayliff and Highland Park Vet hospital, and I'm so glad she did. I was looking for a new vet and Dr. Bayliff and her whole team were incredibly kind and thorough. They have a great process for making dogs feel as comfortable as possible, and both the vet tech and Dr. Bayliff took a lot of time getting to know my dog, answering questions, and providing thoughtful care.
A highly skilled and friendly organization that cares about your pet. Highly recommend if you are searching for a new vet. Clinic.
Thank you so much for the recommendation - we're happy to know our team has always taken great care of you!
AVOID. Brought our healthy vaxxed playful 5 mo old male kitten to be neutered and he died on the table. The kids are distraught. They had no explanation or apology. Avoid at at all costs.
I absolutely love highland park pet hospital!! My cats love them too. The appointments don't feel rushed and they really take the time to listen and answer questions. Their communication is also unbeatable, after appointments they send follow up emails asking about how it is going. The vet tech Jake is so kind, knowledgeable, and friendly and I recommend him so much!
Thank you so much for the kind review! We are thrilled to hear Jake took such good care of you and your two kitties so we'll be sure to pass the kudos along to him :)
I've been taking my dog to Highland Park Pet Hospital for over 4 years, and I highly recommend them! Dr. Bayliff and her staff are attentive, competent and kind, and my dog Rosie LOVED them. She would be excited to go to the vet! They are an informed and bright team, which helped my dog be as healthy as she could, while fighting a terminal illness. When it was getting to the end, they were very compassionate and patient, supporting our decisions along the way. Also they offer Accupunture and Chinese medicine, (which was why I started going there in the first place), and they are independently owned.
It was an honor to care for a sweet soul like your Rosie. We appreciate you trusting us with her care every step of the way and sharing such kind words for our team - we always loved getting the chance to see her, and help her feel her best. <3
Dr Bayliff is a wonderful vet. She spent quality time with me and my a dog to solve his health problems. The tecs are also friendly and helpful.
Thank you for this thoughtful review! You know we always love seeing you & Jake, but for your sake, we're happy it's been less frequent lately! Give him some scratches from all of us :)
My little rescue dog became really ill and the girls at Highland Park were so gentle and caring with her. I couldn't have asked for better care. I will definitely recommend them to all my friends and family.
We know how scary it can be to see our pets sick so I'm happy to hear our team took such good care of you and Sugar! And thank you for recommending us to your loves ones, that is greatest compliment we can receive!
Very professional and caring. I recommend Higland Patk pet Hospital. They take excellent care of our dogs
Thank you for this review - our team truly appreciates it!
We love Highland Park! The staff is always so friendly and helpful, we can tell how much they care for our dog. Dr. Bayliff always takes a lot of time with us to answer all of our questions. She is the best. I love being able to text questions or to reschedule, the team is always very quick and responsive. We have had other vets ask us to do unnecessary tests, and Highland Park has always been very honest and fair. We trust them and can’t recommend them highly enough!
Thank you so much for this thoughtful review! Our team works hard to provide the best care to our patients and ensure our clients are informed about their pet's medical care - so we appreciate the recognition. We always love seeing Kirby, though preferably only for healthy, wellness visits!
I feel really lucky to have Jake as my vet tech. He’s such a great listener and always takes the time to answer my questions. Dr. Baniff is wonderful as well, and together they make an amazing team. Honestly, everyone there is so kind, welcoming, and genuinely cares about both the pets and their owners. I’ve lived in six different states and have been to many veterinary clinics over the years, and this practice easily ranks in my top two. I’m so grateful to have found them.
We are thrilled to hear that Jake has taken such great care of you and your pups! It means the world to us to hear such positive feedback our team, and that we can rank so highly on your list. Thanks for taking the time to leave us a review!