Analyzing 5,692,1095.7M ReviewsFor 15,63115.6K Experts
Google reviewers rate Hillcrest Kennel and Grooming 4.6 out of 5 based on 158 reviews, with the owner responding to only 8 percent of them. Customers frequently praise the facility for its consistent grooming quality, friendly staff, and ability to handle difficult or anxious pets, while noting reasonable pricing and convenient access. However, a minority of low-star reviews cite concerns regarding high costs, insufficient communication about pet injuries, and instances of pets sustaining harm or developing health issues during their stay.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very accommodating and kind and even gave my pup a boost in confidence.”
“She did a fantastic job with my Poodle and Schnauzer.”
“My two dogs also both got horrible ear infections last time and the facility is VERY dirty and disorganized.”
“The staff is always nice and for the price it’s worth it.”
“Way Overpriced and do not listen carefully on instructions.”
“I would definitely recommend them and will use them for future trips.”
“This business was my go-to for grooming and boarding for many years for my small 8 lb shihzu until was injured there.”
“Took our lil chihuahua to get her nails clipped SUPER FAST service and my pup who's normally terrified of strangers did very well.”
“They listened to how I wanted my pup’s fur cut!”
“These folks genuinely care for the cats and dogs they care for.”
praise complaint · found by our text analysis, Google review wording unchanged.
Daisy Jane had the BEST experience & was treated like first class 🐕. She was perfectly groomed and so happy. Thank you wonderful team ! Highly recommend.
Thank you for trusting us with Ms. Daisy Jane. She was a joy to have in the groom shop!
Great place for grooming and boarding!
This is the only place in Tennessee that I has ever groomed my dog and he is is five years old. They never disappoint us. Not only is the grooming absolutely amazing but so is the customer service. Mazi and I appreciate you all.
My 2 dogs were in need of grooming badly. No one would take them, only Hillcrest. She did a fantastic job with my Poodle and Schnauzer. I have been with this company every year. My dogs come out so clean and handsome!
I called relatively last minute for boarding. My original sitter canceled and I was scrambling to find a good boarding place for my young pup. They were very accommodating and kind and even gave my pup a boost in confidence. I would definitely recommend them and will use them for future trips.
Harley was such a joy to have! She's such a sweetie and we look forward to seeing her again soon! She would be great in our daycare!
Way Overpriced and do not listen carefully on instructions. My dog was matted bad a few days after picking him up there. I called to explain that he was matted and they wanted to charge me for a cut. My two dogs also both got horrible ear infections last time and the facility is VERY dirty and disorganized. I won’t be taking my dogs back.
Hi Melissa, We’re sorry you’re frustrated. At your appointment, you scheduled a bath with a sanitary trim and requested that no length be removed from the body coat, which we honored. At pickup, there was no matting present. With longer Doodle coats, tangling can develop quickly over the course of a few days without consistent brushing at home. When matting forms, the safest and most humane solution is often to shorten the coat rather than attempt to brush it out. When you called, we were willing to discuss options and even offered to rebook you at a reduced rate to help, but a full haircut is a different service than the bath and sanitary trim originally requested. We take cleanliness and pet health very seriously and follow structured daily sanitation protocols. We genuinely want every client to leave happy and are always open to respectful conversation.
Excellent service! I've been coming here to get my 60lbs pitbull nails trimmed for a few years now. Also fast and professional!
Thanks for continuing to trust us!
Very doggy people, dog whisperers! I have had two difficult dogs and they have no problem with them. Now I have an easy dog and she loves going.
Thank you so much for the kind words and continued support!
This was an amazing experience. My first visit but won't be my last. They did an amazing job on both my fur babies and one of them was a whole hand full! They were patient and caring. If you need anything grooming done this is the place to go. I won't be taking my babies anywhere else for sure
Took our lil chihuahua to get her nails clipped SUPER FAST service and my pup who's normally terrified of strangers did very well. 👍
Analyzing 5,692,1095.7M ReviewsFor 15,63115.6K Experts