Google reviewers rate Hilltop Pet Resort 4.9 out of 5 based on 182 reviews, with the owner responding to only one percent of them. Customers frequently praise the facility’s cleanliness, spacious outdoor areas, and staff friendliness, noting that the team provides regular photo updates and handles specific needs like medication or senior pet care. While many describe the pricing as reasonable, one low-star review criticized the facility’s smell and alleged staff indifference regarding a pet’s medical issue.
Google rating: 4.9 out of 5 from 182 reviews (95% five-star).
Reviews on this page: 182 Google reviews (121 with written comments, 7 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 25, 2026.
Service: Pet Boarding Facility serving Nashville, Tennessee.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
182 reviews on Google
5★173
4★6
3★1
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All of the staff who I have interacted with have been extremely kind and accommodating to us and they always provide regular updates and pictures.”
“I highly recommend them to anyone looking for a safe, reliable, and deeply caring kennel.”
“Hilltop Pet Resort is always my go-to choice for my dogs.”
“They sent daily photos and updates and made did a great job at helping her feel comfortable.”
“Reasonable pricing and our fur babies are always taken care of and return home feeling happy and exhausted!”
“If I have a possible question or concern, it's always addressed well and quickly.”
“The team is very good at communicating about upcoming visits and how our critter acts each stay.”
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
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Toby P.3 reviewsiTotal number of Google reviews Toby has written across all businesses on Google Maps, not just this one.
Hilltop is the only place we feel comfortable leaving our dog when we're out of town. I'm able to go on vacation without stress because I know that everyone at Hilltop takes amazing care of our dog. All of the staff who I have interacted with have been extremely kind and accommodating to us and they always provide regular updates and pictures. I can't recommend Hilltop highly enough! They are by far the best boarding option in the Nashville area.
Price assessment: Reasonable price
Services: Other pet boarding
Tony MichaelLocal Guide · 163 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Hilltop Pet Resort is always my go-to choice for my dogs. They get so excited the moment we make the turn up the hill to get there! Taffy and her team consistently go above and beyond to treat them like family during every stay. I highly recommend them to anyone looking for a safe, reliable, and deeply caring kennel.
Price assessment: Great price
Services: Dog boarding
Katrese TeagueLocal Guide · 56 reviewsiTotal number of Google reviews Katrese has written across all businesses on Google Maps, not just this one.
Staff were so friendly and thorough. They meet you outside of the main building to start assisting with your furbaby(ies). They even posted our furbabies on their website. Clean facility with lots of room to move around. Highly recommend.
Price assessment: Reasonable price
Services: Dog boarding, Cat boarding
Kim Pennington5 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
They were absolutely awesome and worked with our pittie so she'd adjust to her new environment. By the time she left, she was comfortable with the people working there and doing zoomies around the yard.
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding
Barbara osborneLocal Guide · 11 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
