ernesto borquezLocal Guide · 58 reviewsTotal number of Google reviews ernesto has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good
Historic Bates Mansion
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%96+27.1Replies to reviews 8%38+3.1Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 130 wedding caterersPosition by Experts Score among all companies we track in this category. · better than 79%
4.9 ★★★★★ 419 Google reviews · 24 photos
92%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
Oct 2026latest review
Historic Bates Mansion at a glance
Google reviewers rate the venue 4.9 out of 5 based on 419 reviews, frequently praising the historic architecture, romantic atmosphere, and professional bartending services. Guests consistently highlight the friendly staff and efficient drink service, while noting the property's suitability for photography. However, some lower-rated reviews criticize specific event coordinators for poor communication, inflexibility, and arrogant attitudes, with one mention of fair food quality.
- Google rating: 4.9 out of 5 from 419 reviews (92% five-star).
- Reviews on this page: 419 Google reviews (307 with written comments, 55 with photos).
- Owner responses: the business replied to 12% of reviews.
- Most recent review: October 17, 2026.
- Service: Wedding Caterer serving Tucson, Arizona.
Data from Google, last updated October 25, 2026.
Score profile vs other wedding caterers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Historic Bates Mansion: 95/100 on this factor. Category median: 83.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Historic Bates Mansion: 96/100 on this factor. Category median: 86.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Historic Bates Mansion: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Historic Bates Mansion: 38/100 on this factor. Category median: 40.D
38
Bar = this company · dark tick = category median.
Star ratings
419 Google reviews we collected
- 5 stars38792%
- 4 stars205%
- 3 stars82%
- 2 stars20%
- 1 star20%
Praise vs complaints
Phrases our text analysis found in 307 written reviews
- Praise20497%
- Complaints73%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude7536%
- Quality & results4722%
- Would recommend4722%
- Speed & response199%
- Honesty & trust136%
- Communication63%
- Price & value42%
What customers talk about
We read 307 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…eam running the wedding on 10/2/2026 was one of the most remarkable, professional, and composed crews I have ever had the pleasure of working alongsid…”
“I found David arrogant.”
“they did such a great job getting everyone what they needed in a timely manner !”
“If you are a couple looking for a venue that will truly protect your peace of mind and execute your day flawlessly, look no further.”
“Cannot recommend this venue enough.”
“…them quietly, keeping the couple completely happy, stress-free, and on time.…”
“…sible—layered with history, charm, and so many unique spaces that it honestly feels endless.…”
“They answered all of my questions and never made me feel like a bother (which is important when you’re a bride with a lot of questions!”
“We got our Photo Booth, audio guestbook, dance floor, rehearsal dinner tables and chairs, and welcome sign from them at such a great price.”
People customers mention
- Vanessa 19 reviews
- Jerry 18 reviews
- David 13 reviews
- Keegan 5 reviews
- Bailey 4 reviews
- Taylor 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Lucy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Celebrating my nieces wedding, Taylor & Lisa were amazing the entire night! Thank you for a fantastic evening ladies! 🫶🏼
Sophia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Taylor and Lisa were absolutely amazing - from general service of the wedding to bar keeping!! They were hilarious and great to interact with!!
Kami2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Taylor and Lisa are the best when it comes to wedding bartenders! Thank you for your service 🫡
Arejay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The bartenders were outstanding and so personable. They created an environment of excitement as well as comfort. Selina and Christina are the best!
Damian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The bartenders were so friendly . They really knew how to treat the clients.. they did such a great job getting everyone what they needed in a timely manner ! Definitely a vibe 🎉🫶🏽
Allyson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Amazing service from Christina at the @HistoricBatesMansion. Amazing Tucson spot!
Photos
Customer reviews
4.9 ★★★★★ 419 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Shawna CadwellLocal Guide · 12 reviewsTotal number of Google reviews Shawna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs a wedding photographer with 15 years of experience capturing weddings here in Tucson, I have worked with countless venues and coordinating teams. I can say with absolute certainty that the team running the wedding on 10/2/2026 was one of the most remarkable, professional, and composed crews I have ever had the pleasure of working alongside. From the very start at the rehearsal, I knew this experience was going to be different. The team was completely on top of everything, taking the time to brief the bridal party on crucial logistical details that most venues and coordinators completely overlook. What impressed me even more was their incredible patience. Rehearsals can be chaotic, and they were working with some very excited, heavily celebrating bridal party members who were not the most disciplined crowd. Instead of getting frustrated, the team maintained an even-keeled, calm, and deeply respectful attitude that kept the energy positive and things moving forward. On the day of the wedding, they went entirely above and beyond to ensure everything ran seamlessly. They clearly understand the tight constraints of a wedding day and intentionally built in proper cushion time to protect the couple against unexpected issues. Whenever minor hiccups did arise—as they always do—the team met and exceeded every expectation to solve them quietly, keeping the couple completely happy, stress-free, and on time. This was hands-down one of the most stress-free weddings of my entire career. They made my job managing the timeline incredibly easy, which allowed me to focus entirely on getting every single perfect picture captured. I applaud Bates Mansion for putting together such an A+ team. If you are a couple looking for a venue that will truly protect your peace of mind and execute your day flawlessly, look no further.
- Capacity level: 100–200 people
- Outdoor spaces: Courtyard
Jackie BeltranLocal Guide · 50 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis was an amazing venue I visited for my cousin's beautiful wedding.
Sara ThrushLocal Guide · 15 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHistoric Bates Mansion was such an incredible venue to photograph! Vanessa and Jerry were amazing to work with and were so helpful throughout the entire day. The space itself is absolutely beautiful with a moody, romantic atmosphere that photographs so well. All of the candlelight throughout the mansion was such a vibe and made the reception feel especially intimate and elegant. Their party bus shuttle to and from the cathedral was also a huge plus. We were running a little behind schedule and having transportation already handled made getting everyone where they needed to be so much easier. Lindsay and Bailey on the coordination team were excellent as well. They were organized, helpful and great to work alongside, which makes such a difference for the entire vendor team. As a Tucson wedding photographer, I would absolutely recommend Historic Bates Mansion to couples looking for a venue with tons of character and a completely different feel from a traditional ballroom. I loved photographing here and already can’t wait for the next one!
Lucy Sierra6 reviewsTotal number of Google reviews Lucy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCelebrating my nieces wedding, Taylor & Lisa were amazing the entire night! Thank you for a fantastic evening ladies! 🫶🏼
- Capacity level: 100–200 people
Sophia Rosas4 reviewsTotal number of Google reviews Sophia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTaylor and Lisa were absolutely amazing - from general service of the wedding to bar keeping!! They were hilarious and great to interact with!!
- Capacity level: 50–100 people
- Outdoor spaces: Patio, Courtyard, Gazebo
Kami Steinbacher2 reviewsTotal number of Google reviews Kami has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTaylor and Lisa are the best when it comes to wedding bartenders! Thank you for your service 🫡
Michael Gill1 reviewTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing experience. Great bartenders and service. Taylor is incredible.
Tom Leavitt3 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat venue
Arejay Encinas2 reviewsTotal number of Google reviews Arejay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe bartenders were outstanding and so personable. They created an environment of excitement as well as comfort. Selina and Christina are the best!
Response from the owner · 3 months ago
Thank you for the review! So glad you enjoyed the night!
Business details
- Address: 283 N Stone Ave, Tucson, AZ 85701
- Phone: (520) 221-5555
- Website: thehistoricbates.com
- Service area: Tucson, AZ