Google reviewers rate Hisway Roofing 4.9 out of 5 based on 312 reviews, with the owner replying to 96% of feedback. Customers frequently praise the company for professional communication, punctual service, fair pricing, and assistance with insurance claims for roof repairs and replacements. While most experiences are positive, some low-star reviews cite issues with unprepared workers, language barriers during appointments, and disputes over damage assessments that led to denied insurance claims.
Google rating: 4.9 out of 5 from 312 reviews (98% five-star).
Reviews on this page: 312 Google reviews (304 with written comments, 20 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 17, 2026.
Service: Gutter Installation Service serving Murfreesboro, Tennessee.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
312 reviews on Google
5★307
4★0
3★0
2★0
1★5
Reviews from Google, shown as published (original wording, unedited).
MS
Megan Snell5 reviews
★★★★★
Ryan, Berto, and the team were great to work with! Two years ago we had them come out to check the roof for damage and they showed there was regular wear and tear but no need for true repair or replacement. Fast forward to this year and, four hailstorms and some interior damage later, the roof was in significantly worse condition. They were exceptionally communicative through the whole process and were timely with their work. They were even kind enough to chat with my very curious kiddos as they worked! Would highly recommend Hisway!
The crew at Hisway Roofing was professional, easy to work with, and completed the job in a timely manner. We are very happy with the results and would certainly recommend them to anyone looking for quality roofing services. Their communication, workmanship, and attention to detail made the entire process smooth and stress-free.
Price assessment: Reasonable price
Services: Roof inspection, Roof repair
Response from the owner · a week ago
Thanks so much for the review Mike! It was our pleasure helping with your roofing needs.
I recommend Hisway Roofing. Elijah did a throw inspection and found several issues. We prioritized the repairs that were needed and I chose to only have some of the work done at this time. Elijah was great to work with, was able to give estimates for what I needed and scheduled the work as soon as I agreed. It’s already done and I’m confident it will last through this next big storm coming in. Thanks again for all your expertise and help.
Price assessment: Reasonable price
Price: $1–5,000
Services: Roof repair for storm & wind damage
Response from the owner · a week ago
Thanks for the review and trusting us with your roof repairs Connie!
Working with everyone at Hisway has been a great experience. From the two gentlemen who inspected our roof to Brett who submitted our insurance claim. We were able to settle claim within a week. The installation of the new roof was a very smooth operation, great people great job with very little disruption in street traffic, us and my neighbors. High fives to all involved.
Price assessment: Reasonable price
Price: $15,000–20,000
Services: Roof installation
Response from the owner · 2 weeks ago
Thanks for the review and trusting us with your roof replacement Harlan!
⭐⭐⭐⭐⭐ **Outstanding Experience with Hisway Roofing!**
We cannot say enough good things about **Hisway Roofing**! Brett initially came to our home and offered to inspect our roof to see if there was any wind damage that might need to be repaired. He also offered to help us navigate the insurance claim process—and that turned out to be such a huge help!
Our insurance company made the process extremely challenging, and the Hisway team went above and beyond to help us. They came out to our roof **several times** to take additional pictures, document the damage, and gather the information our insurance company requested. They were incredibly patient, professional, and persistent. They never made us feel like we were on our own or that we were being a bother. They stayed on top of the process, followed up consistently, and kept working until everything was taken care of.
Once the roof was approved, they completed the entire job in just **three days**! The crew was professional, efficient, and did an amazing job. Our new roof looks **absolutely fantastic**, and we couldn't be happier with the finished product.
What impressed us most was that Hisway Roofing didn't just sell us a roof—they **stood beside us through the entire process**. Their communication, dedication, patience, and willingness to go the extra mile made a stressful situation so much easier.
If you're looking for a roofing company that is honest, hardworking, responsive, and truly cares about its customers, we **highly recommend Hisway Roofing**. Brett and his team earned every one of these five stars! ⭐⭐⭐⭐⭐
Response from the owner · 2 weeks ago
Thank you so much for the kind words about our team Shannon! We greatly appreciate it. It was our pleasure helping with your roofing needs.
Hisway did a great job replacing my roof. They also corrected a significant construction issue from the original builder. (!) Brett and Berto were great to work with and quite knowledgeable. Berto’s crew was very hard working, professional and friendly. They came early and worked late. The whole process was very quick too. I now have a more structurally sound roof with a higher quality shingle to better handle crazy Middle TN weather. Hisway gets my strongest recommendation and I won’t hesitate to use them in the future.
Price assessment: Reasonable price
Price: $15,000–20,000
Services: Roof repair for storm & wind damage
Response from the owner · 3 weeks ago
Thanks for trusting us with your roof replacement, Dennis! We are grateful to hear you were satisfied with the service our team provided.
If you’re considering working with HisWay Roofing, you can end the debate: just decide YES.
From the initial conversation through the completion of the project, every component was handled with excellence. The team was fantastic to work with, and brought creative solutions to the project; taking care of the details with intention and ease.
I really enjoyed working with Hisway.
I worked with several teams; roof, gutters, painter, and they, and my sales rep, Ryan, were all personable, communicative, and did a great job.
I would recommend them for roofing, gutter, home repair and painting services.
If I could give it zero stars i would. Everytihing was done online or via text. First guy showed up, didnt know what was being done or where, then leaves. Rescheduled for a few days later. Two guys show up. Once again asking me what to do and where. None of the guys spoke good enough english to be able to talk to them. I fired them on the spot. I have a house under contract and I kept getting strung along. I dont have time for that.
Hisway Roofing was so easy to work with! They were quick to come out, identify the problem, and get everything fixed at a very reasonable price. I really appreciated how efficient and professional they were throughout the process. I would highly recommend this company!