They were really good when they opened. A lot of the original staff are gone. They did some strange set up with the registers that I still do not understand. I only go because they carry a few items my dog likes and they have a decent price on those. But what really gets me is they don't give my dog a treat anymore when we go in. My dog gets so sad. What pet store doesn't give your pet a treat???
We apologize for the experience you've had, Nicki R, and we truly appreciate you sharing your honest feedback with us. We understand how much your dog means to you, and we are sorry to hear that the treat tradition seems to have faded. We completely understand why that would be disappointing — there is nothing quite like seeing a happy pet, and that small gesture can mean so much to both you and your furry companion. We hear you, and this is something we take to heart. We also want to acknowledge your concerns about the changes you've noticed in our store, including the staff and the register setup. We understand that change can be frustrating, especially when you have enjoyed a certain experience from the beginning. Please feel free to reach out to us directly at (888) 816-8691 so we can better address your concerns and ensure both you and your pup leave happy every time.
