Customers frequently praise Home Biotesting for rapid scheduling, professional communication, and quick delivery of test results for asbestos, mold, and lead. However, some reviewers report issues with technicians failing to clean up debris, using improper tools, or testing areas outside the agreed scope, which led to unexpected invoices. The company maintains a 4.8 rating from 90 reviews, with the owner responding to 27 percent of the feedback.
Google rating: 4.8 out of 5 from 90 reviews (92% five-star).
Reviews on this page: 90 Google reviews (85 with written comments).
Owner responses: the business replied to 27% of reviews.
Most recent review: September 27, 2026.
Service: Hazardous Material Removal Service serving Los Angeles, California.
Data from Google, last updated November 11, 2026.
Star ratings
90 Google reviews we collected
4.8of 5
5 stars8392%
4 stars33%
3 stars00%
2 stars00%
1 star44%
Praise vs complaints
Phrases our text analysis found in 85 written reviews
96%praise
Praise20396%
Complaints94%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6028%
Speed & response4019%
Would recommend4019%
Quality & results2512%
Communication209%
Honesty & trust157%
Price & value126%
What customers talk about
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire staff, that I had the pleasure of working with, were very professional.”
“I recently had the pleasure of working with this company, they came to my house and were very polite and quick to get the job done.”
“Thank you Benjamin and thank you PureAir 10/10 recommend!”
“Based on our experience, I would recommend looking elsewhere for testing services.”
“He got the job done quickly and luckily caught the problem and gave me a very specific area of where to begin the work.”
“I also got my results in just a few days so got great follow up clarification so I know now how to plan my attack on the ceilings to follow.”
“The lack of communication regarding pricing and the unauthorized charge were very disappointing.”
“Their team is accurate, professional, and most importantly, committed to delivering prompt, reliable, and fact-based results.”
“I found them through Google search it was the only company I contacted because they give me a fair reasonable price outright.”
“We received the results without any explanation that the pricing was calculated per material tested, so the final invoice was significantly higher tha…”
People customers mention
Kent4 reviews
Melanie4 reviews
Makayla3 reviews
Jay3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Very honest company.. I was looking for a company to prepare asbestos report needed by the city to issue a demolition permit. I found them through Google search it was the only company I contacted because they give me a fair reasonable price outright. We agreed on 10 samples and fixed total amount. After the visit and collecting the samples they told me that they collected 7 samples only not 10 and charged me less than what we initially agreed on. I was shocked and completely taken away by their honesty and integrity. Big shout to Dan. Thank you so much. I highly recommend them
Memory Widow7 reviewsiTotal number of Google reviews Memory has written across all businesses on Google Maps, not just this one.
Wow. I guess we got a new guy. This biotesting company DID NOT CLEAN UP after they took samples. Also did not have their tools and had to use our kitchen knife to cut the asbestos out of our ceiling. I was left with a kitchen in the center of my home completely filled with ceiling crumbles which obviously could potentially have asbestos. Not being informed of any of the appropriate clean up, I had no idea it was supposed to be a wet clean up for asbestos, and instead, we personally used our home vacuum. I realized after the fact how dangerous this all is and now have had to move my family out of the house. DO NOT USE THIS COMPANY.
Response from the owner · a month ago
We are so sorry to hear about this experience, as this does not reflect our standards. We take your feedback very seriously and are looking into this deeper internally.
To reiterate what we spoke about earlier: we will be refunding the entire cost of your survey, including samples, and additional sample testing.
We attempted to reach you again today to inform you about your results. Please give us a call back at 818-697-4600 at your soonest convenience.
Catherine Sommerville7 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
This was our second time having Makayla over, and she was the *best* technician and went above and beyond to answer all my questions and help us out with an air test. Couldn’t recommend her / the company enough!
Response from the owner · a month ago
Thank you for the kind words, we're so glad you like Makayla too!
Michael mash1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I am very pleased with Home Biotesting Co. Amy came out to my house to take photos. She did an excellent job. The entire staff, that I had the pleasure of working with, were very professional. I would definitely recommend Home Biotesting Co. to all my friends and family.
Response from the owner · 5 months ago
Thank you very much for your kind review. We’re glad Amy and the rest of our team were able to help, and we truly appreciate your recommendation.
Brian Holmes9 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
I recently had the pleasure of working with this company, they came to my house and were very polite and quick to get the job done. They were very cleanly respected my belongings and privacy, I am always a little weary of having a stranger come to my house professional or not. That being said there tech Benjamin was a great help very knowledgeable and respectful. He got the job done quickly and luckily caught the problem and gave me a very specific area of where to begin the work. Thank you Benjamin and thank you PureAir 10/10 recommend!
Catherine Sommerville6 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Makayla was the *best* technician and went above and beyond to answer all my questions about our popcorn ceilings that contain asbestos. I'm a new homebuyer and in my second trimester of pregnancy, so basically on high alert for anything that could be a health risk in the 1967 home we bought, and she was such a reassuring presence in my home while she took the air samples to make sure there was no shedding coming from our 60-year-old popcorn ceilings, as well as no ACM in our HVAC system! Would definitely use Home Biotesting again, thanks to Makayla!
Sylvia Fogelman3 reviewsiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
Great company to work with. Professional and accommodates our needs quickly and efficiently. We will definitely be using them again when needed!
CAFF Construction-
jonathan schell8 reviewsiTotal number of Google reviews jonathan has written across all businesses on Google Maps, not just this one.
I can't find enough good things to say about Home Biotesting. Fearing we had been exposed to asbestos, I needed same day testing and results. I called many other companies before Home Bio and none were available. Jason showed up within 2 hours of my call, thoughtfully advised me on the best areas to test, did the tests and rushed them to the lab for results by EOD. Later that day Kennedy revealed the good news that we didn't have asbestos and thoroughly went thru the results. Both Jason and Kennedy know how serious the consequences could be so I feel very lucky to have hired these guys who really care. So glad to have used Home Biotesting!
