Home Clean Heroes of Augusta

Antoinette is an angel on earth. She does the BEST job cleaning, consistently goes above and beyond for us, lets us know what supplies are low, sends before and after pictures, and never complains when a guest leaves a unit in bad conditions. She makes herself available in emergencies and never fails us. The prices are completely competitive for the service we receive. I am so lucky to have found her after a different company left us disappointed. She is the BEST!

• Price assessment: Great price

Courteous. Extremely pleasant. Very professional. Wonderful people to work with. Highly recommended 👍👍

I really wanted to love Home Clean Heroes, but unfortunately my experiences have been disappointing due to scheduling and communication issues. During my first cleaning last year, the team arrived over an hour late. That said, they did a thorough job, and I was happy with the quality overall—even though it took much longer than expected. This most recent experience was much more frustrating. I was scheduled for a 9:00 AM deep clean, and no one arrived. After not hearing anything, I called around 11:45 AM and was told I had been pushed behind two other homes due to a staffing issue. I later received a text saying they would arrive around 3:20 PM. By that point, the timing no longer worked, as my kids were getting home from school, so I called to reschedule for the following day. Despite that, someone still showed up around 3:45 PM, and I had to turn her away. At that point, after a full day of uncertainty and miscommunication (and the gal showing up smelling like marijuana that I didn't want bringing the smell into my home), I decided to go in a different direction with a different company. :( Overall, the lack of reliability and communication made the experience frustrating and ultimately not a good fit for our needs.

Home Clean Heroes has been cleaning my home for about 4 years. My home is a 2 story, multi level house, with approx. 2,700 Sq. Ft. . They have done excellent work and I highly recommend them.

• Price assessment: Reasonable price
• Price: $200–250
• Services: General housekeeping

Home Clean Heroes has been fantastic, especially my housekeeper, Maria Chantaca. She does an excellent job maintaining my home and is consistently thorough, reliable, and detail-oriented. My home always feels clean and refreshed after her visits, and it’s clear she takes pride in her work. I truly appreciate Maria and highly recommend both her and Home Clean Heroes.

• Services: General housekeeping

Maybe my expectations were too high, maybe it's my fault for scheduling a cleaning last minute, but I am very disappointed in the quality of the cleaning provided. I moved to the area out of state. One thing I forgot to do was schedule a cleaning service for my home before I moved in. I called Home Clean Heroes on 12/1, and they were able to squeeze in a move-in deep cleaning the very next day. I had called a couple other cleaners before calling Home Clean Heroes, and none were able to fit a cleaning in prior to my move in date (my fault, I know). They all were able to quickly provide a quote after getting the square footage and number of rooms. Home Clean Heroes requires getting all your contact information and going through a 10 minute process before getting a quote. I scheduled the deep cleaning prior to move in because Homr Clean Heroes was highly rated, and they were the only one who had availability. They charged $500 for the deep clean, with a 3% credit card fee. They said they would take 5% off for mikitary/first responders, but they did not on my final bill. When I arrived at my new home on 11/4, I did a walk through prior to moving anything in. I was very disappointed in the cleaning. The house was already fairly clean before I called Home Clean Heroes, as the previous owner clearly cleaned themselves before moving out. I was hoping for a deep clean as advertised, "ensure that every square foot of your space is spotless" and "ensure your new home is free from dust, grime, and any remnants of previous occupants". I knew they would not get every nook and cranny, but the amount of dirt and dust I found was way more than I should find only two days after a $500 deep clean. There was visible dirt on the counter. Wiping the counter with a wet paper towel or even just my fingers revealed even more dirt and dust. This was tge main counter in the kitchen, not any hidden or hard to reach spot. The ceiling fan in the dining room was the same situation. I just wipe with a wet paper towel, no cleaning supplies or anything, was able to get dust off. I didn't bother checking any of the other ceiling fans. The hardwood floor right in the living room had visible dirt on it. I'm not 100% sure what it was, like compacted dust or something, but I was able to wipe it up with a finger. Clearly not swept or mopped. The window sills and the tops of the window where the latches are were a concern I mentioned over the phone. Some parts were definitely cleaned, but other parts were still dirty. Once again, easily seen spots that I was able to wipe up with just a wet finger. Last note, but not the last issue found, was that the backslash walls in the kitchen has visible food splatters. I would not expect a cleaning company to clean every wall in the house, but the visible food splatters in the kitchen should have been cleaned as part of a deep clean. Overall I am very disappointed in this service. I only gave 2 stars because they were able to fit in a "cleaning" last minute, but I give the actual cleaning 0 stars. I'm just not sure what they cleaned. I don't know how many cleaners were here, but it was at least two since the message said "Tykeya and the rest of your grime-fighting team" were the ones cleaning, and I know they were there almost 4 hours. Two or more people cleaning an empty house for nearly four hours and charging over $500 should have given much better results that what I walked into at my new house.

• Price assessment: Overpriced
• Price: $500+
• Services: Moving-related cleaning

Great service!! Thank you for the clean house!!!

• Price assessment: Great price
• Services: General housekeeping

Excellent service at a reasonable price.

I initially had high hopes for this cleaning service. My first experience was excellent; the cleaner was efficient, completing the entire residence in three hours and doing a truly spectacular job. However, I was unaware that requesting the same cleaner for each subsequent visit was necessary. Unfortunately, the quality of service declined significantly after that first visit. The second cleaner spent three hours solely on my living room and downstairs bathroom, claiming she didn't go upstairs. My lower floor consists of a kitchen, playroom, living room, guest bedroom, and bathroom. She only vacuumed the living room and cleaned the bathroom. Furthermore, items went missing after that visit. When I inquired, she stated she was unaware of the house's size (despite the square footage being clearly stated when accepting the job). Each subsequent cleaner proved to be worse than the last. The final incident was the last straw. The cleaner arrived almost two hours late, and to my dismay, brought their spouse—an individual not employed by or contracted with the company—into my home. I observed this on my security camera and immediately contacted the company, requesting that both individuals leave. In addition, they both smelled strongly of marijuana, leaving a lingering odor in my house. Between the cleaner who only cleaned two rooms and the "Bonnie and Clyde" smoking duo, I'm now missing an expensive watch and a custom-made necklace. While I'm upset about the watch, the necklace is far more distressing. It was one half of a custom set made for my wife and me and is irreplaceable. As a member of the military, I am often told I must have misplaced the necklace, despite the fact that I always keep it in the same place. Now, it is simply gone. I'm very disappointed, and while I understand others have had positive experiences, mine was quite negative. I encourage others to be cautious and aware of these potential issues.

• Price assessment: Reasonable price
• Services: General housekeeping

HCH team was excellent, professional, polite, easy to talk to and thorough. I have no complaints looking forward to the next cleaning appointment.

• Price assessment: Reasonable price
• Services: Standard cleaning