Customers generally praise the store for knowledgeable technicians who provide thorough installations, annual maintenance, and repairs for gas and wood stoves. Reviews highlight punctual appointments, clear communication, and clean workmanship, with many noting fair pricing and helpful showroom staff. However, lower-rated feedback describes instances of missed appointments, unresolved warranty issues, and unresponsive scheduling, while some customers found the in-store survey process intrusive or the pricing high.
Google rating: 4.9 out of 5 from 474 reviews (95% five-star).
Reviews on this page: 474 Google reviews (440 with written comments, 79 with photos).
Owner responses: the business replied to 84% of reviews.
Phrases our text analysis found in 440 written reviews
97%praise
Praise69497%
Complaints183%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23934%
Quality & results17525%
Speed & response11416%
Would recommend7711%
Communication6810%
Price & value335%
Honesty & trust61%
What customers talk about
We read 440 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our technician Joshua was friendly and took the time to explain what we needed to do to fix what was wrong and optimize our gas stove.”
“No call was made so I followed up 3 days later and they were a bit rude and had no apology for not calling, simply saying that we call people to sched…”
“Neddie and Luis were so careful, attentive to detail and did a great job with the initial installation and all of the follow up!”
“We had made it clear that we came to this store because of terrible customer service and lack of show room where we live.”
“He was efficient with the work on the fireplace, answered our questions and taught us what we needed to know to operate it more efficiently this winter.”
“If someone would have just said sorry for the lack of communication and the delay in the product getting here I may not have written the negative review.”
“I love my Joutl stove and highly recommend Home Fire Stove”
“going to Lowe's/Home Depot is the service and a better product which is why I was trying to stay away from the big box stores anyways.”
“He took time to explain what the potential problem was.”
“Worst customer service, we were totally ignored on two different shopping attempts.”
Staff at Home Fire Stove were excellent to work with. Our technician Joshua was friendly and took the time to explain what we needed to do to fix what was wrong and optimize our gas stove. He discovered a couple of potentially serious issues not causing our immediate problem but certainly needing to be fixed. In short, fast, friendly, and worth the money.
Response from the owner · a week ago
Hi Charles, thanks so much for your review. We love hearing from our customers about their experience with our technicians. Joshua is fantastic and we are so pleased to hear that your experience with his service was so great! Thank you for choosing Home Fire Stove, and for your kind review!
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Arthur Palacios1 reviewiTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
The team from Home Fire has been great! Our experience with Ashley Juarez in the showroom and working through various stages of the purchasing process was very positive! The gentleman who came out to measure and plan the installation was very friendly and informative! Neddie and Luis were so careful, attentive to detail and did a great job with the initial installation and all of the follow up! We are very happy with our experience and recommend anyone considering a new Woodstoves fireplace to trust home fire with the work!
Response from the owner · a week ago
Hi Arthur, thank you so much for taking the time to share this! It means a lot to us to hear that you had such a great experience from start to finish. Ashley, Neri, and Luis will love hearing your kind words! We're grateful you chose Home Fire Stove and trusted our team with your home. We hope your new fireplace brings you and your family warmth and wonderful memories for many years to come!
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Bob DemyanLocal Guide · 15 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Wanted to give a shout out to Neri and Luis who installed my new wood stove. They were both terrific and went out of their way to make sure everything was done right.
Response from the owner · a week ago
Hi Bob, thanks so much for your review! Neri and Luis are fantastic installer and we are pleased to hear that they went out of their way to do thing right. These are the kinds of reports we love to hear. Thanks so much for choosing Home Fire Stove & Grill City, we hope you absolutely love your new wood stove!
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Roger Friesen9 reviewsiTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
We called Home Fire Stove & Grill City to do an annual service of our gas fireplace. It was our first experience with this company. The staff in the office were very helpful and we had an appointment in short order. Their service man Caleb was assigned the duty and we are very happy with the results. He was efficient with the work on the fireplace, answered our questions and taught us what we needed to know to operate it more efficiently this winter. More than anything else he gave us back a fireplace that looks brand new. We recommend this company without reservation. Roger Friesen
Response from the owner · a week ago
Hi Roger, thanks so much for your review. Its always great to hear that our Service Techs are out making homes warm and our customers happy. We will be sure to share your thoughts with Caleb. Thanks so much for choosing Home Fire Stove & Grill City and thank you for your glowing recommendation!
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Justin Dion13 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
This is the second time we have had them come to service our NG fireplace. The technicians are professional and on time. They do a fantastic job. We will continue to use them in the future.
Response from the owner · a week ago
Hi Justin, your words are music to our ears! Thanks so much for taking the time to share about your experience with our service technicians. We are very proud of our team and the work they do. Thank you so much for your review! We look forward to serving you for many years to come.
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Sandra LangloisLocal Guide · 16 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Joshua Sherbaugh was great, very professional. He took time to explain what the potential problem was. Yes, he was right the yellow sack spider was the culprit with its sticky web clogging up the works. He was respectful of protecting the wood floor and was careful to clean up completely prior to leaving. I love my Joutl stove and highly recommend Home Fire Stove
Sandy L.
Response from the owner · a week ago
Hi Sandra, thanks so much for taking the time to write this review! We appreciate all the feedback we can get and are glad Joshua was able to find the culprit quickly and get your Jotul stove up and running again for you! Thank you for your glowing recommendation and for choosing Home Fire Stove & Grill City!
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Paul LindseyLocal Guide · 220 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Hi Dan, thank you for your review! We are proud of our service department and are thrilled to hear that you had a good experience with our team. Thank you for choosing to shop with Home Fire Stove!
D
David PriceLocal Guide · 17 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
We have used Home Firestove for many years. They have always been excellent! Josh provided exemplary service!
Response from the owner · 3 weeks ago
Hi David, thank you for your review! We shared it with Josh and he was happy to know you were pleased with his service. Thank you for being a long-time customer. We appreciate you!
