Google reviewers rate Home Instead 4.6 out of 5 based on 13 reviews, with the business owner responding to all feedback. Customers frequently praise the agency for rapid caregiver assignment, compassionate staff, and effective communication, noting that services often reduce family stress during medical crises. However, a recurring criticism involves organizational issues, specifically last-minute staffing cancellations and immediate termination of services that left clients without necessary care coverage.
Google rating: 4.6 out of 5 from 13 reviews (85% five-star).
Reviews on this page: 13 Google reviews (11 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 22, 2026.
Service: Child Care Agency serving Albany, Oregon.
Data from Google, last updated November 10, 2026.
Star ratings
13 Google reviews we collected
4.6of 5
5 stars1185%
4 stars18%
3 stars00%
2 stars00%
1 star18%
Praise vs complaints
Phrases our text analysis found in 11 written reviews
93%praise
Praise1393%
Complaints17%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude536%
Speed & response321%
Would recommend321%
Quality & results17%
Communication17%
Honesty & trust17%
What customers talk about
We read 11 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The caregivers are compassionate, dependable, and truly go above and beyond to provide exceptional care.”
“They were able to assemble staff quickly, and the staff they sent to us were wonderful.”
“I would recommend Home Instead with full confidence that they will help you out.”
“It’s all around a great experience for everyone!”
“Their office staff is also very easy to work with and talk with.”
praise complaint · found by our text analysis, Google review wording unchanged.
Very unorganized company! They take on clients with not having the staff to handle, they would call last minute to let us know they have no one coming the next shift, when VA gave them out 2 weeks notice to stop service with them they Dropped us as clients immediately leaving a elderly fall risk person with no CG. Family had to scramble take time off work to stay with him. Will NEVER recommend this company
Response from the owner · a month ago
Hi Laurie,
We're sorry to hear that your experience did not meet your expectations. However, we feel it's important to clarify a few inaccuracies in your review.
Throughout the entire period we provided care, we did not miss a single scheduled shift. While we experienced occasional last-minute caregiver callouts, every shift was covered by a replacement. We do acknowledge that communication regarding these changes could have been more timely.
Additionally, we made every effort to ensure continuity of your care, including advocating on your behalf when authorization challenges arose. We ultimately secured the necessary approval to continue providing services.
We take great pride in the reliability of our caregivers, our commitment to clients, and our willingness to go above and beyond to ensure their needs are met. While we're disappointed that your experience did not reflect those efforts, we stand behind the care and dedication our team provided.
We wish you the very best.
Cathy T.2 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Had Home Instead with my father after his surgery. They were able to assemble staff quickly, and the staff they sent to us were wonderful. They were a huge help to our family.
Response from the owner · a month ago
Thank you so much Cathy! It was our pleasure to be able to help!
Kendal Soland2 reviewsiTotal number of Google reviews Kendal has written across all businesses on Google Maps, not just this one.
I highly recommend this in-home care agency! The caregivers are compassionate, dependable, and truly go above and beyond to provide exceptional care. They treat their clients with kindness, patience, and respect while helping them maintain their independence in the comfort of their own home.
Response from the owner · 3 months ago
Dear Kendal,
Thank you so much for your heartfelt recommendation! We're thrilled to hear that our Care Pros have made such a positive impact by providing compassionate and dependable care. It's our mission at Home Instead to ensure older adults can enjoy their independence while feeling safe and respected in their own homes. Your kind words mean the world to us and inspire our team to continue delivering exceptional service.
Warm regards,
The Home Instead Team
Keith Smith2 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
I was forced to hire one to one care for my husband who is in memory care. I contacted Home Instead to see if they could help. They had caregivers assigned within 2 days. Every single one of them have been so awesome. This mandate by the memory care unit m husband is settled in is illegal. I would recommend Home Instead with full confidence that they will help you out.
Response from the owner · 11 months ago
Thank you for your kind words. We are so grateful we were able to help your husband.
Brenna Boccardo6 reviewsiTotal number of Google reviews Brenna has written across all businesses on Google Maps, not just this one.
A few caregivers from Home Insteal come into the senior living community I work at and I have nothing but great things to stay about the staff. Attentive, kind, compassionate. Their office staff is also very easy to work with and talk with. We love working with them.
Response from the owner · a year ago
Thank you for the wonderful feedback. We will be sure to pass your praises on to the caregivers. We always strive to do our best for our senior population.
Greg Barnhisel4 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
I cannot say enough good things about Home Instead, who initially provided part-time caregiver services for my mother, who was experiencing heart failure and Alzheimer's. After this began, my father was diagnosed with a very fast-moving cancer, and soon lost the ability to care for himself. Home Instead quickly started providing 24-hour care for both parents, as my sister and I both live out of state. We relied on them for everything and they delivered. Their care was impeccable, and when the caregivers were not providing care directly to one of our parents they were cleaning, doing the laundry, finding photographs to put where my parents could see them, planning meals, etc. They also worked very well with the hospice nurses.
Both my parents passed away within five days of each other, and the overnight caregiver was there with me and my sister while we were on vigil, and gave us great comfort and confidence in their experience and guidance. This was the most difficult week of my life and I cannot imagine what it would have been without Home Instead's caregivers' help--both to my parents and to my sister and me. Whatever the highest ranking is, they far exceed it.
Response from the owner · a year ago
We are ever so grateful that you trusted us with the care of your parents. They will be deeply missed. We are with you in your sorrow.
Gemma7 reviewsiTotal number of Google reviews Gemma has written across all businesses on Google Maps, not just this one.
Everyone at this company are amazing. They go above and beyond to make clients and caregivers happy. Michelle P. You are phenomenal and will be missed
Response from the owner · a year ago
Thank you for the wonderful feedback, it is nice to hear that our intentions are noticed. Michele really is a rockstar! Best of wishes on your new adventure.
Nicole Markel3 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
The entire team at Home Instead in Albany, OR is amazing! They are so caring and attentive, ready to help answer any questions you might have and provide the assistance you need to help your loved one. They have so many great resources and just make the entire process of caring for someone easier and less stressful.
Response from the owner · 3 years ago
Thank you for your kind words, we love what we do for our community members
