Google users rate Home Instead highly, citing consistent punctuality, professional communication, and flexible scheduling that allows families to maintain independence. Reviewers frequently highlight specific services such as post-surgical support, medication management, transportation, and companionship for elderly or disabled relatives. The agency is noted for responsive administration and tailored care plans that adapt to changing health conditions. No recurring criticisms appear in the provided excerpts, as all reviews express satisfaction with the reliability and compassionate nature of the in-home care team.
Google rating: 4.9 out of 5 from 31 reviews (94% five-star).
Reviews on this page: 31 Google reviews (27 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 17, 2026.
Service: Senior Care Service serving Kansas City, Missouri.
Data from Google, last updated November 2, 2026.
Star ratings
31 Google reviews we collected
4.9of 5
5 stars2994%
4 stars26%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 27 written reviews
97%praise
Praise3597%
Complaints13%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1336%
Speed & response617%
Would recommend617%
Quality & results514%
Honesty & trust411%
Communication26%
What customers talk about
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Artis was extremely helpful in making sure the care was appropriate and always took time to check in as her needs changed over time.”
“He is always on time, never leaves early and is so dependable he's a consistent in my families life and that is what our dad needs.”
“I highly recommend Home Instead and hope that these workers know just how amazing they are and how much we appreciate their commitment to their our fa…”
“I had a great experience with a young man named Issac.”
“We knew we could always trust them to honor her wishes and ours.”
“…l, well-trained staff, excellent supervision of staff, and excellent communication with family, and our mother LOVED her Home Instead caregivers--and…”
praise complaint · found by our text analysis, Google review wording unchanged.
Home Instead has allowed me to continue living and working independently. Recently my caregiver was getting something under my bathroom sink and discovered a leak. I wouldn’t have been able to see that myself until it became a bigger problem. Both of my caregivers are courteous and professional.
Response from the owner · a year ago
Thank you so much, Joanie! We are pleased to know that you are satisfied with our services. We always strive to provide on-time, flexible and personalized care to elevate the quality of life of each client we serve. By ensuring transparent communication, we are able to design quality in-home care solutions to suit your needs. We look forward to caring for you again!
R
Renetta Ford5 reviewsiTotal number of Google reviews Renetta has written across all businesses on Google Maps, not just this one.
Thank you so much, Renetta! At Home Instead, we always strive to ensure a smooth and comfortable care experience for all our clients, and we’re happy to know about your positive experience with us. We hope that our services continue to meet your expectations in the future as well.
L
Lauren Jensen6 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
I truly appreciated the dedicated care that Home Instead provided my grandmother. From day one, they made sure she had the proper coverage she needed. Artis was extremely helpful in making sure the care was appropriate and always took time to check in as her needs changed over time. A great and dedicated team
of care providers!
Response from the owner · 3 months ago
Thank you, Lauren, for your kind feedback. We are very happy to know about your pleasant experience with one of our Care Professionals. It is our highest priority to assign not only an experienced caregiver, but one that is compatible with the unique needs of your loved ones, and we’re so glad that your grandmother found the right match.
R
Rochelle Donald4 reviewsiTotal number of Google reviews Rochelle has written across all businesses on Google Maps, not just this one.
My family was needing assistance with my elderly dad. We told the Home Instead consultant, Boravy, the kind of care taker we were looking for, and she went above and beyond. James is the perfect match. My dad couldn’t stop talking about him. We are very appreciative of the support and services Home Instead offers.
Response from the owner · 4 months ago
Rochelle, thank you so much for your uplifting words. Hearing that your father looks forward to his caregiver’s visits and enjoys that companionship, is exactly the kind of outcome we strive to achieve for every family we support.
Our goal is always to understand each family’s unique needs and connect them with the right support, so hearing this experience means a lot to us. We deeply appreciate your trust in Home Instead and are grateful we could be there for your family.
L
Lucy BroseLocal Guide · 14 reviewsiTotal number of Google reviews Lucy has written across all businesses on Google Maps, not just this one.
Home Instead provided superb care for our mother for five years--from ages 92 through 97. The care was outstanding in every way: compassionate, professional, well-trained staff, excellent supervision of staff, and excellent communication with family, and our mother LOVED her Home Instead caregivers--and they loved her.
Never, ever was one shift missed by Home Instead--EVEN DURING COVID. 100% reliable. Home Instead Management staff members are a delight to work with and checked in regularly with our mother to evaluate her needs and make sure she was happy with the care she was receiving.
The time finally came when our mother needed care beyond the scope of in-home care, but thanks to Home Instead, she was able to remain in her Independent Living 5 extra years, which she treasured.
We are very grateful for Home Instead and we cannot recommend them highly enough!
Response from the owner · 9 months ago
Lucy, thank you for sharing such a meaningful reflection on your family’s journey with us. Your trust, especially through challenging times, is something we never take lightly. Knowing that your mother felt comfortable, valued, and truly connected with her caregivers is the greatest affirmation of our work. We are grateful to have been part of her life and honored by your appreciation.
J
Janice Panknin8 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
I knew i would need help at home after my 5 hour surgery on July 11th, 2025. I had previously called Home Instead in 2021 to help with my husband when he was sick. I wasn't disappointed either time.
The ladies from Home Instead seemed happy to help with anything I needed from vacuuming, standing by to help if I needed it in the shower and running errands. I highly recommend this agency.
Janice Panknin
Response from the owner · a year ago
Janice, thank you for sharing your experience. We believe care should be personal, dependable, and always focused on the person, not just the task. Whether it’s providing daily help, ensuring safety, or simply being a steady presence, our vision is to make home the safest and happiest place to be. Your continued trust tells us we’re on the right path.
P
Pam Wood9 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
I had to be out of town for a week and needed help with my husband who is disabled. Home Instead sent a careworker every morning while I was gone and I could not be more pleased with the services they provided. They made sure my husband was fed and got his medications. They also performed some light housekeeping duties which were greatly appreciated. My husband is very happy with the service and companionship he received while I was gone. I would not hesitate to refer their services to anyone that needs them.
Response from the owner · a year ago
Pam, we appreciate your kind words. Our approach to care is built on one promise—to be there when it matters most. Every plan we create is personalized, ensuring comfort, safety, and companionship. We follow our mission of enhancing the lives of those we serve, and we’re so pleased to know our support gave you peace of mind while you were away.
M
Mary Quinn2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Home Instead and Gloria were Lifesavers in taking care of my elderly mother. We knew we could always trust them to honor her wishes and ours. We can’t thank you enough for all you did for her. We were so glad we did not have to put her into a facility because of Home Instead.!
Response from the owner · a year ago
Thank you so much, Mary. It was truly an honor to care for your mother and to walk alongside your family during such a meaningful chapter of her life. At Home Instead, we’ve had the privilege of supporting thousands of families—and yet, every single story feels personal, every relationship unique. Your trust means the world to us. Gloria, along with our entire team, is truly moved by your words. Families like yours remind us that home is more than just a place—it’s where care becomes personal, meaningful, and filled with heart. That’s the kind of care we strive to offer every single day.
M
Matthew Quinn4 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Gloria took wonderful care of my 92 year old grandmother, and we are so glad we hired Home instead to take care of her needs before she passed.
Response from the owner · a year ago
Thank you, Matthew. We’re truly grateful for the trust your family placed in us during such a tender time. At Home Instead, we’ve walked alongside countless families navigating aging and end-of-life care, and yet each moment—like those spent with your grandmother—feels deeply personal. Gloria remembers her with great warmth, and we’re thankful we could offer the kind of presence, compassion, and dignity she deserved. Being chosen to be part of your family’s journey is a privilege we never take lightly. It’s why we continue to care—not just with hands, but also with heart.
K
Kristy Thomas3 reviewsiTotal number of Google reviews Kristy has written across all businesses on Google Maps, not just this one.
We have been utilizing Home Instead for our father's in home overnight care for the past few years and I couldn't be more happy and satisfied with the workers that are with my dad. There are a few key points I would like to highlight. The main provider, Peter, is a gem. He is always on time, never leaves early and is so dependable he's a consistent in my families life and that is what our dad needs. He does lite chores which helps my mom and he's a very nice human being. I know that not only is my dad in good hands but he's in friendly hands and that matters as well, it means the world. The other person is Sherie and she is lovely as well. I highly recommend Home Instead and hope that these workers know just how amazing they are and how much we appreciate their commitment to their our family member. Thank you!!!! Great hiring creates great workers and builds a great business.
Response from the owner · a year ago
Thank you, Kristy! Your words truly affirm what we strive for every day—reliable, compassionate care that brings peace of mind to families. Knowing that Peter and Sherie have made such a meaningful impact is incredibly rewarding for our whole team. Your recognition reinforces our commitment to excellence in every home we serve. Thank you again for choosing us.
