Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
Customers frequently describe technicians as punctual, professional, and communicative, noting that treatments effectively address ants, spiders, and other insects while respecting household needs like pet safety. However, recurring complaints involve missed appointments, inconsistent service quality, and difficulties with cancellation policies, including automatic renewals and early termination fees that some reviewers found challenging to navigate.
Data from Google, last updated November 9, 2026.
1,566 Google reviews we collected
Phrases our text analysis found in 1,205 written reviews
How often each topic comes up in the written reviews
We read 1,205 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“At the house he was very nice, very professional and knowledgeable.”
“The service guy was rude, we still have bugs, and when I called the office to address the issues I was told I would be given a call back and still hav…”
“Great service always and ants and other insects disappeared”
“Horrible experience that I wouldn’t recommend.”
“Very quick, courteous, thorough and professional service, thank you!”
“First the technician (not Julio) texted that they would be there in 30 min and then never showed up.”
“Antion very helpful and answered all my questions I had about my service!”
“If you value customer service and professionalism at a fair price- look no further.”
“I just can't recommend them because of the negative cancellation experience.”
“…companies I was looking at but you get what you pay for and they are worth every penny!…”
“HomeShield has become reliable and consistent and that's only because of the great work that Bronson does every visit.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 1,566 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Carlos always does an excellent job!
Thank you, Patrick. We appreciate your recognition of our team's consistent quality and dedication to delivering excellent service.
Technician Duirjon is awesome. Communicates well and respects our requests. We have a small baby at home so nap times are precious and he worked around them. Thank you Duirjon!
Gabriel, thank you for highlighting our technician’s communication and consideration. We are glad your family’s needs were respected during service.
Nice workmen ship. Very plesent pepole.
Thank you, Mary, for highlighting our team's workmanship and pleasant demeanor. We appreciate your recognition and support.
Great service always and ants and other insects disappeared
Thank you, Rodney, for highlighting the consistent service and results. We appreciate your trust and are glad you noticed a difference.
Very detailed service thank you
Diane, thank you for highlighting the thoroughness of our service. We appreciate your kind words and support of HomeShield Pest Control.
Very friendly and informative.
Mary, thank you for highlighting our team's friendliness and informative approach. We appreciate your support.
Braden with Homeshield is awesome. He had the courtesy to continue to text me on his way so I knew when to expect him. At the house he was very nice, very professional and knowledgeable. Great experience with Braden. Tim
Thank you, Tim. We appreciate your recognition of our team's professionalism and communication. Your positive experience is important to us.
Antoine was great. He was efficient. He was fast. He was kind and courteous.
Thank you, Carmen, for highlighting the efficiency and courtesy you experienced. We appreciate your recognition of our team's professionalism.
We had some problems with ants and spiders, and Mitchell was great. Very knowledgeable and great customer service. I look forward to a rainy season without another ant invasion.
Thank you, Stephanie. We appreciate your kind words about our team's knowledge and service, and wish you a pest-free rainy season.
Aaron is so reliable.
Thank you for highlighting our team's reliability, Denise. We value your trust and appreciate you taking the time to share your thoughts.
Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts