Hometown Exteriors - Roofing and Gutters at a glance
Customers consistently praise the company for professional communication, punctuality, and thorough cleanup after completing roofing, gutter, and siding projects. Reviewers highlight competitive pricing and the clear explanations provided during estimates, noting that crews were efficient and respectful of property. One mention of siding damage was addressed by a follow-up repair, while the overall sentiment remains positive regarding the quality of work and customer service.
Google rating: 5.0 out of 5 from 72 reviews (99% five-star).
Reviews on this page: 72 Google reviews (71 with written comments, 14 with photos).
Owner responses: the business replied to 65% of reviews.
Most recent review: August 25, 2026.
Service: Window and Door Company serving Syracuse, New York.
Data from Google, last updated November 11, 2026.
Star ratings
72 Google reviews we collected
5.0of 5
5 stars7199%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
98%praise
Praise17298%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4023%
Staff & attitude3319%
Would recommend2816%
Communication2313%
Price & value2112%
Speed & response1710%
Honesty & trust137%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were fast and hardworking and got it done in one, long day (even with awful forest-fire smoke air quality).”
“…ey did it the right way by removing all the old shingles, replacing damaged plywood, installing ice and water shield, underlayment, and finally insta…”
“Had my roof and gutters replaced, and Emir was excellent to deal with, very knowledgeable about what needed to be done, their crews were also excellent.”
“We would use them again and heartily recommend them.”
“From the beginning, the communication was patient, informative, and respectful.”
“I got 5 quotes from different companies and Hometown Exteriors offered a competitive price with excellent customer service.”
“Jamie and Javier arrived at my home right on time and worked tirelessly all day on a very hot day to complete the job.”
“In a time when you don't know who to trust your hard earned money with, I can promise you, trust Emir/Mike/Tim and the team.”
People customers mention
Emir14 reviews
Mike11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Excellent communication and service. Emir fully explained all the options for our roofing and gutter replacements. The crew was extremely competent and friendly.
They made sure that everything was cleaned up and that the job was satisfactory.
We would use them again and heartily recommend them.
Price assessment: Reasonable price
Price: $5,000–10,000
Services: Gutter installation, Roof installation
chris marinelli2 reviewsiTotal number of Google reviews chris has written across all businesses on Google Maps, not just this one.
Had my roof and gutters replaced, and Emir was excellent to deal with, very knowledgeable about what needed to be done, their crews were also excellent... There was no mess after the job was done.... Would highly recommend
Price assessment: Reasonable price
Price: $10,000–15,000
Services: Gutter installation, Roof installation
Sidney Lanier9 reviewsiTotal number of Google reviews Sidney has written across all businesses on Google Maps, not just this one.
Really wonderful low-pitch, mod bit roofing experience. Hardworking and conscientious roofing team.
I got 5 quotes from different companies and Hometown Exteriors offered a competitive price with excellent customer service. I thought this was important to mention because, while getting quotes from other companies, I was met by upselling, weird condescending attitudes, and even one person lying/misinforming me about my house's roofing material.
From the beginning, the communication was patient, informative, and respectful. I don't know much about roofing, but Emir took the time to answer my many questions about materials, vents, baffles, insulation, and everything I wanted to know about.
I signed a contract June 1st and the team showed up to replace my roof by July 17th. They were fast and hardworking and got it done in one, long day (even with awful forest-fire smoke air quality). They were very careful to clean up our yard, make sure I got my car moved away from any roofing debris, and reset everything back to how it was before they started. The price they quoted was the exact price that I paid with no surprises.
I have had the roof for 3 weeks now with no issues, so I would highly recommend Hometown Exteriors. I'll probably be coming back for gutters soon
Price assessment: Reasonable price
Price: $20,000–25,000
Services: Roof inspection, Roof installation
Patricia StevensonLocal Guide · 47 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Emir was knowledgeable and professional as I made my selections for a new gutter system. It was installed in one day with stellar cleanup afterwards. I'm excited to know that the built-in leafguards will solve the problems I've been having.
Price assessment: Reasonable price
Price: $1–5,000
Services: Gutter installation
Katie Labozzetta4 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
I am extremely happy with the work done by Emir and his team. They handled a complete roof tear-off and replacement seamlessly, and the results look amazing. What really impressed me was their prep and cleanup. They used tarps to ensure minimal mess and no damage to the house/landscaping and were incredibly meticulous about making sure absolutely no nails were left in the yard for my dog to step on. High-quality work, a great price, and excellent attention to detail. Highly recommend!
Price assessment: Great price
Price: $5,000–10,000
Services: Roof installation
Josh Darling8 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Emir and the Hometown crew are top notch! Truly went above and beyond to complete my job. They left the job site cleaner than they found it. The gutter crew was professional. My house has never looked better. There werre constant photos and communication every step of the way. In a time when you don't know who to trust your hard earned money with, I can promise you, trust Emir/Mike/Tim and the team.
Price assessment: Reasonable price
Madeline Fitzpatrick2 reviewsiTotal number of Google reviews Madeline has written across all businesses on Google Maps, not just this one.
I had an excellent experience with this company from the estimate through the completion of the job. Emir was my main contact throughout the process and he is a lovely, professional, patient and knowledgeable representative for this company. He was an absolute pleasure to work with. Jamie and Javier arrived at my home right on time and worked tirelessly all day on a very hot day to complete the job. I highly recommend this company for your roofing needs.
Price assessment: Great price
Price: $5,000–10,000
Services: Roof installation
SLocal Guide · 24 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
I had a great experience with Hometown Exteriors installing new gutters on my house and want to give a special shout out to Emir. He was extremely good at communicating from start to finish and I couldn't be happier with how they turned out.
Price assessment: Great price
Price: $1–5,000
Services: Gutter installation
A A6 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
