Customers frequently praise the company for professional, knowledgeable technicians who communicate clearly, arrive on time, and explain repairs or maintenance steps in detail. Positive feedback highlights efficient service for heating and cooling issues, fair pricing, and proactive advice on system longevity. However, some low-star reviews criticize phone receptionists for demanding excessive personal information and note a lack of transparency regarding itemized estimates for parts and labor.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Diagnosed my issue with my furnace . They ordered the parts, set a repair date, and then fixed the problem. Everything works. Price is to be expected for repairs on any hvac systems these days. In our case we needed a new motor capacitor and circuit control board.
Aundra was thorough, professional and friendly. Truly an excellent experience. He was efficient and had excellent recommendations for me.
Hello Robert! It was a pleasure to serve your home! Rito and our entire company thanks you for allowing us to service your home! Please don’t hesitate to reach out if you have any questions or for your future appointment!
The Service Tech, Aundra, was very knowledgeable and professional. I would highly recommend Hometown Heating and Air Conditioning
Good morning Dick Cournoyer! Thank you for your 5 Star review! Marlon and our entire company thanks you for allowing us to provide your service! Have a wonderful weekend!
Sean was very detailed, curtious and knowledgeable. Highly recommend them.
Hello Mark! We appreciate your sincere feedback! Thank you for taking your time to leave us a review! Sean and our company wishes you a nice day!
Sean came over today to diagnose and fix an issue with our AC. Not only did he fix everything, he was also very communicative about the steps he was taking, and he was very professional and friendly. I highly recommend him. Thanks Sean!
Hello Andreas! We appreciate your sincere feedback! Thank you for allowing us to provide service for you and your family! We are always here for you! Have a wonderful day!
I really like the techs that come to our house, especially Mr. Solomon. I would give him a 5+ stars. He is exceptional, Great customer service Always answers all my questions, Always on time. He’s terrific
Hello Shari! Thank you for your amazing detailed review! We are very lucky to have Baker Salman on our team! We are excited to keep serving you through the upcoming years! We are always here for you and your family! Have a beautiful day!
Repaired my heater quickly and efficiently where Service Champions (who installed the system) failed twice before. Highly recommend!
Hi Vanna! We appreciate your sincere feedback! Thank you for allowing us to provide service for you and your family! We are always here for you! Have a wonderful day!
Courteous and professional technicians.
Happy Friday Margaret! Thank you for your 5 Star review! Our entire company thanks you for allowing us to provide your service! Have a nice day!
Ethan is amazing & knowledgeable. The service is always excellent with him.
Hello Karen! Thank you for taking your time to leave us a review! Have a nice day!
RITO IS FANTASTIC!!
Hello Blue ! Thank you for your amazing detailed review! We are very lucky to have Baker in our team! We are always here for you! Have a nice day!