Google reviewers rate Hope Heating & AC Repair 5.0 out of 5 based on 745 reviews, with the owner responding to all feedback. Customers frequently praise the company for prompt service, clear communication, and honest pricing during repairs, maintenance, and installations. While most experiences are positive, a few lower-rated reviews criticize high part markups and note discrepancies between listed operating hours and actual weekend availability.
Google rating: 5.0 out of 5 from 745 reviews (99% five-star).
Reviews on this page: 745 Google reviews (621 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Reviews from Google, shown as published (original wording, unedited).
GP
Gino Picart3 reviews
★★★★★
Always smooth and great communication from this company. They installed my unit and have maintained it for me they always do a phenomenal job.
Services: HVAC system maintenance
Response from the owner · 6 hours ago
Gino, we’re thrilled to hear our team has been consistent and easy to work with. Clear communication and dependable maintenance are priorities for us, and your words mean a lot. We look forward to continuing to care for your unit.
I chose Hope Heating & Air LLC for maintenance of my ac/heating unit because of my previous interaction with this company. Ryan came out made repairs, was professional and honest. I gained a since of trust with his company.
Ryan came out on 4-26-23 performed thorough maintenance on my ac unit, professional, courteous, etc. and I continue to feel I can trust Ryan's company (Hope Heating & Air LLC) for honest and thorough services for whatever I may need handled.
I don't feel you would be disappointed choosing this company.
Services: HVAC system maintenance
Services: A/C system maintenance, A/C filter replacement, Repair HVAC
Esteban, we appreciate the five-star rating. We're glad our fast response and service made a positive difference. Thank you for taking the time to share your experience. We look forward to helping you again.
Expert professional service.
Great people to work with
Price assessment: Great price
Services: HVAC system maintenance
Response from the owner · 3 days ago
Paul, thank you for the five-star rating. We are thrilled our team provided expert, professional service and that you enjoyed working with us. Your kind words encourage us to maintain high standards. We appreciate you sharing your experience.
They were friendly and easy to communicate with. Scheduling was easy and Dwight came on time and answered all my questions with no upsell. Well worth it!
Price assessment: Reasonable price
Price: $1–200
Response from the owner · a week ago
Tiffany, we appreciate your kind words. We're glad scheduling was easy and that Dwight arrived on time, answered all your questions, and avoided any upsell. It means a lot that our team was friendly and easy to communicate with. We look forward to serving you again.
Great service! Responsive and communicative! They even sent a photo of the technician who was coming to do the work before my appointment. That was a great touch :)
Price assessment: Great price
Price: $200–400
Services: A/C system repair
Response from the owner · a week ago
Dominique, thank you for the five-star review. We're glad our team was responsive and kept you informed, and that receiving a photo of the technician before the appointment made a positive difference. We appreciate you noticing that extra detail and hope to assist you again in the future.
John, we are delighted you had such a great experience. We appreciate your strong recommendation. Thank you for sharing your support. We look forward to helping you again.
Ryan and Dwight were great and service my equipment very quickly. They were extremely prompt, professional and pleasant! So glad I reached out and had Ryan explain options rather than buy a new system as other big shops were suggesting.
Response from the owner · 2 weeks ago
Vivi, we appreciate your five-star feedback. We're happy Ryan and Dwight were prompt, professional and made the service quick and pleasant. It means a lot that Ryan explained options and helped you avoid an unnecessary system replacement. Thank you for reaching out, we look forward to assisting you again.
Harold, thank you for your five-star review. We are glad Dwight came across as professional and made a positive impression. We appreciate you sharing this and look forward to the chance to assist you again.
He arrived same day and found the problem right away! Excelent service. Kudos to this company and Brian. :)
Price: $200–400
Services: A/C system repair
Response from the owner · 2 weeks ago
Rowena, thank you for the kind words. We are glad Brian arrived the same day, found the issue quickly, and delivered excellent service. Your kudos mean a lot to our team.
