Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate Hope Veterinary Group 4.8 out of 5 based on 172 reviews, with the owner responding to only one percent of feedback. Clients frequently praise the veterinarian's knowledge, kindness, and thorough communication, noting fair pricing and a welcoming atmosphere for various pets. However, recurring criticisms in low-star reviews highlight disorganized front desk operations, long wait times, and inadequate grooming services, suggesting inconsistent administrative support despite strong clinical care.
Data from Google, last updated November 13, 2026.
172 Google reviews we collected
Phrases our text analysis found in 115 written reviews
How often each topic comes up in the written reviews
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From every visit, it’s clear they genuinely care about the health and well-being of our beagles and treat our family with kindness, compassion, and respect.”
“If you’re looking for a veterinary clinic where you’ll feel like more than just another appointment, I highly recommend Hope Veterinary Clinic.”
“Always have a great experience here with our cat and our dog!”
“They have a terrible grooming service and do not know how to cut Australian shepherd‘s hair!”
“Colegrave takes the time to listen, explain everything thoroughly, and never makes you feel rushed.”
“You can immediately tell that she truly loves animals and also treats her staff with kindness and respect, which speaks volumes.”
“Colegrave herself was friendly, knowledgeable, and genuinely caring.”
“The pricing is also reasonable compared to other vets in the area.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 172 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always have a great experience here with our cat and our dog!
Fantastic veterinarian. Dr is kind and considerate and the price is fair. The staff is considerate and supportive.
Dr. Teresa Colegrave and the entire staff at Hope Veterinary Clinic are outstanding. They provide exceptional veterinary care with a level of personal service that is becoming increasingly rare. From every visit, it’s clear they genuinely care about the health and well-being of our beagles and treat our family with kindness, compassion, and respect. Dr. Colegrave takes the time to listen, explain everything thoroughly, and never makes you feel rushed. The staff is always welcoming, professional, and caring, making every visit a positive experience. If you’re looking for a veterinary clinic where you’ll feel like more than just another appointment, I highly recommend Hope Veterinary Clinic. We are grateful to have such a dedicated and compassionate team caring for our beagles.
Doctor was very knowledgeable, kind, and patient with us and our pup — staff was great as well.
I highly recommend Hope Veterinary Group. The staff are friendly and knowledgeable. They answered all of my questions and concerns. I was provided information on how to care for my “Brunson “. They also provided references for other types of services.
Love this practice. Everyone is so friendly, caring, and attentive. The doctor is always so knowledgeable and thorough. She really gets to know you and your Pet. She explains everything in layman’s terms and gives you all of the options available for your situation. This place feels like home!
I take my three kitties here. They genuinely care
First time dog owner, I brought in my puppy who needed her last shot, was practically berated by front team saying I should have told them my pup also needed a vaccine which I did when I first booked the appointment. Then y pup was taken to the back and I assumed I would be taken back shortly there after. A tech came up to me and quickly started rambling questions at me that I couldn't focus on because the front of the house was busy and loud. I assumed Id be called back soon to join my pup and meet the vet. Nope never happened. Next thing I knew they handed me my pup and told to bring in a stool specimen and that next visit some point next year (23) is when I will meet the vet. I even brought back the specimen same day and to this day have never received a call back regarding the results and that appt was back in Dec. Everyone I talked to about this experience was appalled and told me to look for a new vet. Which I will. Also if you buy a pet from Safari pet center, be prepared for one or both to scam you cuz they charge you for the vet visit that was suppose to be included for free and will argue with you until you pay.
It appears that your visit to Hope Vet Group occurred in 2022. Safari Stan’s Stamford location closed in 2024. You state that you purchased a puppy from Safari Stan’s Pet Store and then brought the puppy to HVG for a free health check. The free health check was intended to ensure that new puppies are in good health when they go to their new home. The free post-purchase health check was not intended to provide free vaccines, consultation or free fecal exams. The time of your visit was also likely during pandemic restrictions when we limited the number of staff in the exam rooms with clients. When people adopt a puppy, they must also be prepared to provide the puppy with routine health care such as vaccinations, de-worming, and spaying or neutering. These services were not offered for free by Safari Stan’s pet store and we apologize if this was not communicated clearly to you. We do offer first puppy or kitten veterinary visits which include an in-depth discussion of new puppy health care over their first year, a schedule of which vaccines they will need and when they will need them, a packet of puppy information including a list of trainers, emergency clinics, foods to avoid, pet insurance and other helpful resources. At the puppy’s first veterinary visit, we will trim the puppies toenails at no charge and give any needed vaccines. This veterinary visit was offered to you but you chose the free health check which we performed as we used to do weekly for all Safari Stan puppies and kittens while they were at the Safari Stan location. It is required by law for pet stores to have their pets examined by a veterinarian every 2 weeks. This routine health check measures all vital signs including temperature and checks pets for heart murmurs, hernias, luxating patellas and other congenital conditions. This is the routine health check that was performed on your puppy at it’s free health check. Again we do apologize for the misunderstanding that you experienced in 2022 and we hope you will give us another chance to show you what a kind, caring, thorough and professional team we are at Hope Vet Group.
Best veterinary group. Caring and friendly.
I had my first visit with Dr. Teresa Colegrave at Hope Veterinary Group, and I truly can’t say enough good things. From start to finish, everything was a great experience. Booking the appointment was easy, the nurses who assisted were so personable and kind, and the front desk staff was incredibly welcoming. I never once felt rushed, judged, or pressured, which is something I’ve unfortunately experienced at other vet offices. Dr. Colegrave herself was friendly, knowledgeable, and genuinely caring. You can immediately tell that she truly loves animals and also treats her staff with kindness and respect, which speaks volumes. She gave thoughtful, helpful advice and never pushed anything unnecessary for my cat’s care. I really appreciated her honesty and straightforward approach. I have four cats, and after this visit, I can confidently say that I’ll only be bringing them to Hope Vet moving forward. So grateful to have found a veterinary practice that feels supportive, compassionate, and trustworthy. Highly recommend!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts