Analyzing 5,377,1955.4MGoogle Reviews For 14,40614.4K Experts
Horizon Termite Control Inc.
4.7★★★★★ · 24 Google reviews · 24 photos
Pest control service · San Bruno, CA
Horizon Termite Control Inc. at a glance
Google reviewers rate Horizon Termite Control Inc. 4.7 out of 5 based on 24 reviews, with the owner responding to 42 percent. Customers frequently highlight professional inspections, effective termite treatments, and responsive communication, noting that staff often complete work within hours. Several clients mention the five-year warranty and bilingual support as positive aspects. A recurring criticism involves scheduling errors and missed appointments, where one customer reported driving to a confirmed time only to find no one present and difficulty reaching the office by phone.
Google rating: 4.7 out of 5 from 24 reviews (92% five-star).
Reviews on this page: 24 Google reviews (23 with written comments, 1 with photos).
Owner responses: the business replied to 42% of reviews.
Most recent review: September 17, 2026.
Service: Termite Control Service serving San Bruno, California.
Data from Google, last updated October 28, 2026.
Photos
Customer reviews
4.7
★★★★★
24 reviews on Google
5★22
4★0
3★0
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone I've dealt with has been friendly, from the phone staff to the technicians who came out in person.”
“After thoroughly inspecting the property, they clearly explained the issues they found, walked me through the recommended treatment options, and provi…”
“They were patient with our questions along the way and overall very pleasant to work with - highly recommend.”
“He was consistently responsive, communicated clearly throughout the process, and took the time to explain the treatment plan and next steps.”
“These guys were so flexible and easy to work with.”
“From the very beginning, the team was professional, honest, and informative.”
“I highly recommend Horizon Termite Control to anyone looking for knowledgeable, trustworthy, and reasonably priced service.”
People customers mention
Neriah3 reviews
Julio3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Yang SongLocal Guide · 11 reviewsiTotal number of Google reviews Yang has written across all businesses on Google Maps, not just this one.
Great experience with Horizon! Everyone I've dealt with has been friendly, from the phone staff to the technicians who came out in person. I first used them almost 2 years ago to treat a termite problem in one corner of my condo. This year, termites showed up in a different corner — and I was pleasantly surprised to learn their warranty covers my whole unit, not just the original treatment area. The second treatment ended up being completely free. It's great to see a company stand behind their work like that. Highly recommend.
Price assessment: Great price
Pest type: Termites
Natasha2 reviewsiTotal number of Google reviews Natasha has written across all businesses on Google Maps, not just this one.
Had a great experience with Horizon Termite. The team was professional and thorough from inspection through to treatment. They were patient with our questions along the way and overall very pleasant to work with - highly recommend.
As a new homeowner, discovering that our home had both termites and pest activity was incredibly stressful. I wasn’t sure where to start, so I searched online and came across Horizon Termite Control, which offered a free inspection and consultation.
From the very beginning, the team was professional, honest, and informative. After thoroughly inspecting the property, they clearly explained the issues they found, walked me through the recommended treatment options, and provided a very competitive quote compared to other companies I had contacted.
Neriah and Eric were exceptional throughout the entire process. Their knowledge and expertise in termite treatment and pest control gave me confidence that we were making the right decision. They took the time to answer all of my questions, were transparent about the process, and made what could have been an overwhelming experience feel manageable and stress-free.
Their service and professionalism impressed me so much that I ended up using Horizon for two of my homes. I wouldn’t hesitate to reach out to Neriah or Eric again for any future termite or pest control needs. I highly recommend Horizon Termite Control to anyone looking for knowledgeable, trustworthy, and reasonably priced service.
Recomiendo mucho para los tratamientos que fueron muy eficientes y solucionaron el problema de las plagas en nuestro hogar sin duda alguna son los mejores muchísimas gracias por el servicio proporcionado fue un placer trabajar con ellos muy agradables gracias
Catherine1 reviewiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Erik did an excellent job resolving the pest issue at our rental property. He was consistently responsive, communicated clearly throughout the process, and took the time to explain the treatment plan and next steps.
Most importantly, his work was effective—the pest problem was fully addressed within about four weeks. We really appreciated his diligence and follow-through during that time.
We’re very thankful he was the technician assigned to take over the case, and we highly recommend Erik to anyone needing reliable and effective pest control service.
Price: $200+
JaMeah OliverLocal Guide · 11 reviewsiTotal number of Google reviews JaMeah has written across all businesses on Google Maps, not just this one.
This review has nothing to do with the work ! This has everything to do with the driving skills of an individual on May 12 2026 around 3:20pm driving in Fremont CA . Whoever the person was driving truck LP: 81886V2 might want to calm down with trying to drive reckless in traffic , no blinker at all cut me off and literally almost took my side mirror off when he got in front of me ! Do better with your driving skills !
Response from the owner · 5 months ago
Jameah thank you for bringing this to our attention. We understand that no one should be driving reckless no matter what the circumstances are. We will be meeting with our employee about this issue. However, this review has nothing to do with our work ethic nor the value that we offer our customers. This review really hurts our ratings. Please consider removing this review since it has nothing to do with our work ethic. A phone call to our office would have definitely solved this issue.
Donald Hung1 reviewiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Recently Horizon Termite Control staffs provided inspection and local treatment to my house. I am very pleased by the excellent work done by Joe and Julio. Many thanks!
Mark BoucherLocal Guide · 16 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Had Julio do our treatment for both subterranean and dry rot termites. He was very conscientious about our property and left the house cleaner than he found it. His partner was on vacation so it toot him close to 5 hours, but that included treatment on the attic, crawl spaces, window sill and 360 around the outside for injecting chemicals for the subterranean termites. I’ll update in a year with the conclusion to this work. The inspection was done by Neriah. We thought he was thorough and he walked through the recommended options. Overall we are very happy with the outcome
Price assessment: Reasonable price
Price: $200+
Services: Termite extermination
HuckleberryLocal Guide · 72 reviewsiTotal number of Google reviews Huckleberry has written across all businesses on Google Maps, not just this one.
Thank you to the team at Horizon Termite for being complete, thorough and professional. Every email , phone and correspondence answered within minutes-great receptionist team. Call backs were almost immediate. All questions answered with professionalism and completeness. Leo and Francisco did a great job today. They worked at the house for 5 hours and it was not a cool day. They reviewed the areas to be treated and they were very respectful with all my questions! Great job!
Very unprofessional appointment system. Got their call this morning and I drove 40 minutes for a confirmed appointment, no one shows up. Called them many times and no one picks up the phone. Called back after an hour and told me it's wrong date, are you kidding me???
Their reception lacks basic organization and communication skills. They don't answer calls, and responses are slow.
They wasted my holiday time and showed no respect for customers' schedules. This is not a reliable business. Don't even bother!!!
