Analyzing 7,622,7667.6M ReviewsFor 21,49921.5K Experts
Google reviewers rate Hot Spring Spas of the Twin Cities 4.8 out of 5 based on 147 reviews, noting the owner replies to 65 percent of feedback. Customers frequently praise knowledgeable staff for providing responsive communication, low-pressure sales assistance, and detailed guidance on selecting equipment within budget. Delivery and installation processes are often described as smooth and thorough. However, several low-star reviews criticize inconsistent delivery scheduling, unreturned calls, and unresolved issues with product parts or technical support.
Data from Google, last updated November 2, 2026.
147 Google reviews we collected
Phrases our text analysis found in 139 written reviews
How often each topic comes up in the written reviews
We read 139 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is knowledgeable, highly responsive, and sought to fully understand my needs and help me select a tub that was the best fit for me.”
“Excellent service and no pressure sales experience!”
“Truly terrible a huge waste of time and some of the worst customer service I have ever experienced.”
“I would highly recommend working with him when looking for a hot tub”
“He came to my home, emailed me options of hot tubs that would best fit my house and followed up with emails.”
“He was a great communicator and was very responsive to my text messages and emails.”
“Matt helped us determine the right spa for our needs and got us a great deal.”
“Jaden made the purchasing process fun and transparent.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 147 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service and no pressure sales experience!
Thanks for the 5-star review, Bo! Happy to hear you had a great experience with us!
We purchased our first hot tub with the help of Keith and had a fabulous, low pressure experience from start to finish. Following delivery and startup, we were having some difficulty achieving optimal water quality. Keith put us in touch with the team who came out and did a full orientation for us. We are enjoying our low maintenance spa many nights a week. Thank you Keith and team!
Thanks for an awesome 5-star review, Tanya! We're lucky to have Keith on our team and are so happy to hear that you've had a positive experience with him and the rest of our team. Happy hot tubbing!
Keith Johnson is amazing to work with. He came to my home, emailed me options of hot tubs that would best fit my house and followed up with emails. I would highly recommend working with him when looking for a hot tub
Thanks, Lisa, for a great review and your kind words about Keith! We always strive to give our customers the best possible buying experience, so we're happy to hear Keith did just that. We can't wait for you to start enjoying your hot tub!
Friendly, responsive service!
Thanks for 5 stars, Matthew!
Keith made buying a Hot tub a great experience. He is knowledgeable, highly responsive, and sought to fully understand my needs and help me select a tub that was the best fit for me. I can recommend working with Keith to meet your hot tub needs without reservation.
Thanks for a great review, Mark! We're so glad to hear you had a great experience with Keith, and we appreciate your recommendation. Happy hot tubbing!
10/10 experience with Leslie, ask for her if you need an expert and so helpful!
Thank you, Rachel, for the 5-star review and kind words about Leslie!
Outstanding customer service from Leslie. She is very knowledgeable on the hot tubs and chemicals she sells. She has gone out of her way to help a new hot springs spa owner. She will certainly have my business going forward. Highly recommend her for your next hot tub.
Thank you for such a fantastic review, Tammy! It makes us happy to know that Leslie took great care of you. We look forward to seeing you again soon!
Leslie at the Burnsville location was awesome to work with. From helping me pick the right spa within my wishes and budget, to holding my hand through the water balancing process, she exceeded my expectations with her support. I love my new spa and would highly recommend this location and Leslie for her excellent customer service!
Thank you, Katrina, for an amazing review and for sharing your experience with Leslie! We're so happy to hear that you're loving your hot tub. Our team appreciates the recommendation and can't wait to see you again soon!
Leslie was amazing to work with. ⭐️⭐️⭐️⭐️⭐️ 5 Stars for Customer Service ⭐️⭐️⭐️⭐️⭐️ 5 Stars for Communication ⭐️⭐️⭐️⭐️⭐️ 5 Stars for Product Knowledge Leslie was incredibly knowledgeable, patient, and never made us feel pressured. She took the time to answer all of our questions, explained the differences between the models, and helped us find the hot tub that was the best fit for our needs. She made the entire process easy and enjoyable. We highly recommend working with Leslie if you’re looking for a great buying experience!
Thank you, Thida, for a great review and your kind words about Leslie! We're lucky to have her on our team and are so glad to hear she made your experience a positive one. We can't wait for you to enjoy your new hot tub!
Great experience buying sauna.delivery and installation went very smoothly. Worked with Leslie Kmetz and she was fantastic.
Thank you for a 5-star review, Andrew! We're so happy to hear you had a great experience with Leslie. Enjoy your new sauna!
Analyzing 7,622,7667.6M ReviewsFor 21,49921.5K Experts