Google reviewers rate Hot Tubs of Central Texas 4.8 out of 5 based on 42 reviews, with the owner responding to only 5 percent of feedback. Customers frequently praise the staff for their knowledge, friendly communication, and assistance with purchasing, delivery, and installation. Many highlight the smooth buying process, wide selection of tubs, and post-sale support for maintenance and operation. However, a few low-star reviews criticize the lack of operational manuals and inadequate technical support for troubleshooting issues after the initial setup.
Google rating: 4.8 out of 5 from 42 reviews (95% five-star).
Reviews on this page: 42 Google reviews (33 with written comments, 7 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: June 17, 2026.
Service: Outdoor Living Service serving Killeen, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
42 reviews on Google
5★40
4★0
3★0
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 33 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone we had contact with was very helpful and knowledgeable.”
“Will recommend them to all our friends for their hot tub needs.”
“Malcom and his team did an amazing job for us on the purchase and set up of our new hot tub.”
“You will get the whole package Professionalism, communication suggestions and is always on call.”
“The whole team was very responsive to all our questions/needs.”
“The entire experience was marked by professionalism, clear communication, and genuine customer care.”
“Good prices wide selection of tubs highly recommend this company”
People customers mention
Max4 reviews
Kaycie3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
Peka bulh6 reviewsiTotal number of Google reviews Peka has written across all businesses on Google Maps, not just this one.
The whole process in purchasing our Hot Tub was so smooth and easy. Kacie was great as well as Ryan and Cody. They were so knowledgeable and friendly!!! customer service is a huge deal for me and all of it across the board was awesome!
Response from the owner · 2 months ago
We appreciate the feedback and glad you had a great experience with us. Happy soaking
JL Burns5 reviewsiTotal number of Google reviews JL has written across all businesses on Google Maps, not just this one.
Everyone we had contact with was very helpful and knowledgeable. We are very happy with our purchase and recommendation Hot Tubs of Central Texas to everyone!
Response from the owner · 4 months ago
Hi Burns family! We're thrilled to hear you’re loving your hot tub! It was a pleasure working with you, and we’re glad we could help make the experience great. If you ever have any hot needs feel free to reach back out. Enjoy your soaking time!
Elise Adam Buck2 reviewsiTotal number of Google reviews Elise has written across all businesses on Google Maps, not just this one.
Malcom and his team did an amazing job for us on the purchase and set up of our new hot tub. Their professionalism and their knowledge along with their outstanding service was so appreciated from start to finish. Thank you for a job well done!
Aaron Prince6 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Central Texas Hot Tubs thank you a million. My Mom bought a Passion Hot Tub and I cant stay out of it. She made the best decision and Kaycie and Maxi helped with put our relaxing oasis together thank you.
JOSEPH THOMAS12 reviewsiTotal number of Google reviews JOSEPH has written across all businesses on Google Maps, not just this one.
Thank you hoy tubs for an awesome experience. I'm enjoying my hot Passion Swimspa. It has definitely a great look and the set up was to perfection. Thank you Kaycie and Max. I will recommend Hot Tubs for a perfect oasis
Derika Graham7 reviewsiTotal number of Google reviews Derika has written across all businesses on Google Maps, not just this one.
Thank you Central Hot tubs, for the best experience when purchasing my Passion Swimspa. The interaction with was phenomenal. I went to buy a hot tub but then I saw the Swimspa and became so undecided. Kaycie invited me to try them out and I did. The Passion Swimspa had my name written all over it. Hot tubs took care of everything, a one shop deal. This made my life so at ease.
I mean from submitting permits, installing a concrete slab, installing the electrical and the delivery of the swim spa. My passion swimspa has lived up to its expectations and I truly love my new oasis, its awesome, family and friends has definitely enjoyed it. Your guidance was invaluable, and I learned so much from Brent, kaycie, Max and emanual at Hot Tubs. I definitely recommend Hot Tubs central texas. You will get the whole package Professionalism, communication suggestions and is always on call.
Johnnie Lightsey2 reviewsiTotal number of Google reviews Johnnie has written across all businesses on Google Maps, not just this one.
Very pleased with the hot tub and the people. Everyone was pleasant and easy to deal with. The delivery personnel were knowledgeable and professional. They passed along several tips and techniques that will help keep our tub working and increase the enjoyment of the hot tub. My old bones and joints need the heat.
