Google reviewers rate Hot Water Guys 4.9 out of 5 based on 1501 reviews, with the owner responding to 97% of feedback. Customers frequently describe punctual technicians who provide thorough explanations for tankless water heater installations, maintenance, and repairs. Recurring themes include efficient service, professional communication, and reasonable pricing for annual maintenance. However, several low-star reviews criticize a lack of pricing transparency, unexpected charges for additional parts, and poor phone communication, with some alleging unresolved issues after initial visits.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Replaced my old tank unit with a marvelous tankless unit! I love it! Hot Water Guys are fantastic, knowledgeable and spot on for installation, service and warranty! Best decision ever!
Thank You Kerry for the Glowing Review. You should get many trouble free years out of your New Tankless Water Heater
Mr.Dan, was a very knowledgeable and explain everything that he was doing and the reason why. He Was prepared for whatever that needed to be done. I appreciate his service.
Thank You Alisha, We really appreciate hearing about your experience with Dan.
Very efficient. Good job
Thank You Bill for the 5 Star Review.
Maintenance on my tankless units was seamless and easy. Sam was great!!
Geralyn, Thank You for the really great review !!
Prompt and efficient. I’ve found my hot water guys.
Thank You Alexander
It's was a warranty job service tech was on time quick and polite thanks for the help
We Truly Appreciate the Excellent Review. Thank You Eric
Hot water guy came out October 2026 to our 2.5 YR Old Willis Tx home. They Alledgedly Flushed our Tankless water heater. We have NO HOT Water. When called. They wanted to charge more money to come out and fix a problem never resolved by them!! Do NOT Use these People are CROOKS!! RUN!!
Sam was great - on time and efficient. Was able to identify issue quickly and resolved. Would 100% call again and recommend.
Sam is awesome ! We agree . Thank You very much. Your Review means a lot !
Excellent service, as always.
Excellent Review Jeff ! ! Thanks
Service of tankless water heater
Thank You Idalia for the Great Review