Tasia Gladney6 reviewsTotal number of Google reviews Tasia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKayla is amazing and the tour was great!!!
HOTWORX - Coral Springs, FL
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%65+4.6Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#76 of 101 wellness servicesPosition by Experts Score among all companies we track in this category. · better than 25%
4.9 ★★★★★ 144 Google reviews · 24 photos
95%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
18%reviews answered by the owner
Oct 2026latest review
HOTWORX - Coral Springs, FL at a glance
Google reviewers rate the Coral Springs location 4.9 out of 5 based on 144 reviews. Customers frequently praise the clean facility, efficient infrared sauna workouts, and 24/7 access, while highlighting the welcoming and helpful nature of the front desk staff. However, critical reviews cite poor customer service, unprofessional management responses, and a lack of class variety as recurring issues.
- Google rating: 4.9 out of 5 from 144 reviews (95% five-star).
- Reviews on this page: 144 Google reviews (132 with written comments, 14 with photos).
- Owner responses: the business replied to 18% of reviews.
- Most recent review: October 12, 2026.
- Service: Wellness Service serving Coral Springs, Florida.
Data from Google, last updated November 6, 2026.
Score profile vs other wellness services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HOTWORX - Coral Springs, FL: 86/100 on this factor. Category median: 94.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HOTWORX - Coral Springs, FL: 81/100 on this factor. Category median: 94.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HOTWORX - Coral Springs, FL: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HOTWORX - Coral Springs, FL: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HOTWORX - Coral Springs, FL: 65/100 on this factor. Category median: 50.B
65
Bar = this company · dark tick = category median.
Star ratings
144 Google reviews we collected
- 5 stars13795%
- 4 stars21%
- 3 stars21%
- 2 stars00%
- 1 star32%
Praise vs complaints
Phrases our text analysis found in 132 written reviews
- Praise13397%
- Complaints43%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price741%
- Reasonable847%
- Overpriced00%
- Not sure212%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6749%
- Would recommend2820%
- Quality & results1410%
- Speed & response139%
- Honesty & trust75%
- Communication64%
- Price & value21%
What customers talk about
We read 132 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kayla gave me a tour and she was extremely helpful!”
“I receive a call around 6:30 and the person was extremely rude , she hang up on me and I called back and she didn’t answer and she kept on ending the…”
“I definitely recommend this studio to anybody looking for a challenge.”
“You can tell she takes pride in making sure everyone who comes through those doors has a great experience.”
“I love the sauna workouts they make every session feel more effective while still being efficient with my time.”
“…the worker, her name is Dayanara, she was the sweetest, and she was honestly the girl who made me want to come back other than the experience…”
“She took the time to explain everything and made me feel comfortable and welcome.”
“The prices are very affordable which I love it as well.”
People customers mention
- Vanessa 13 reviews
- Tarnisha 10 reviews
- Pilates 7 reviews
- Gabby 5 reviews
- Dayanara 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired HOTWORX - Coral Springs, FL for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
S2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
This location is chill. Been coming here 3 years already. Most users are considerate of others. The staff is great. Tarnisha and Vanessa and one more young lady I can’t think of her name. Awesome teamwork.
Agnes1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Kayla gave me a tour and she was extremely helpful! The facility is nice and clean.
Reasonable price
Jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Amazing workout and experience. Staff was inviting and super helpful, especially Tarnisha.
marc2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I absolutely love coming to this gym the studio is always clean, well-organized, and the atmosphere is super motivating. I love the sauna workouts they make every session feel more effective while still being efficient with my time. The staff is incredibly friendly, welcoming, and always willing to help with…
Ariadna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I went to get my free session, and it was absolutely awesome I had a great time. I love it, 100% would go back. I had a really good conversation with the worker, her name is Dayanara, she was the sweetest, and she was honestly the girl who made me want to come back other than the experience
DJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
From the moment I walked in, the vibe was welcoming, professional, and just straight-up positive. The place is clean, organized, and the whole concept is powerful if you’re serious about your fitness and wellness. But I gotta give a special shoutout to Tarnisha at the front desk. Now listen… customer service can…
Great priceGroup lessons
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Group lessons | 4 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 144 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
S C2 reviewsTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis location is chill. Been coming here 3 years already. Most users are considerate of others. The staff is great. Tarnisha and Vanessa and one more young lady I can’t think of her name. Awesome teamwork.
Agnes Becker1 reviewTotal number of Google reviews Agnes has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKayla gave me a tour and she was extremely helpful! The facility is nice and clean.
- Price assessment: Reasonable price
Jason Merslich6 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing workout and experience. Staff was inviting and super helpful, especially Tarnisha.
marc Racine2 reviewsTotal number of Google reviews marc has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI absolutely love coming to this gym the studio is always clean, well-organized, and the atmosphere is super motivating. I love the sauna workouts they make every session feel more effective while still being efficient with my time. The staff is incredibly friendly, welcoming, and always willing to help with questions and guidance best experience i've had in a long time
Elodie Valentin16 reviewsTotal number of Google reviews Elodie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTarnisha is the best there!
Kathleen Wood2 reviewsTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTarnisha was great with organizing everything!
- Services: Group lessons
Ariadna Aray3 reviewsTotal number of Google reviews Ariadna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI went to get my free session, and it was absolutely awesome I had a great time. I love it, 100% would go back. I had a really good conversation with the worker, her name is Dayanara, she was the sweetest, and she was honestly the girl who made me want to come back other than the experience
DJ EPIK2 reviewsTotal number of Google reviews DJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrom the moment I walked in, the vibe was welcoming, professional, and just straight-up positive. The place is clean, organized, and the whole concept is powerful if you’re serious about your fitness and wellness. But I gotta give a special shoutout to Tarnisha at the front desk. Now listen… customer service can make or break a place. We all know that. Tarnisha sets the tone the second you walk in. She’s friendly, attentive, and makes you feel like you belong there. Not rushed. Not overlooked. Seen. And that matters. You can tell she takes pride in making sure everyone who comes through those doors has a great experience. HOTWORX Coral Springs is definitely one of those places. Five stars. Easy. If you’re thinking about checking it out, do yourself a favor and go. And when you walk in, tell Tarnisha EPiK sent you.
- Price assessment: Great price
- Services: Group lessons
Jaclene Kooby6 reviewsTotal number of Google reviews Jaclene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs someone who deals with Social Anxiety, HOTWORX is the best financial decision I’ve made in a long time. I originally signed up for a 1 month paid in full after my free session, and as soon as the month was up I became a full member. I love not having to fight for a spot in a class, and that I don’t have 15 people surrounding me when I want to use the weights section. It being 24/7 makes working out around my schedule very easy. The staff is always super nice and accommodating.
Business details
- Address: 4677 N University Dr, Coral Springs, FL 33067
- Phone: (954) 255-3025
- Website: hotworx.net
- Service area: Coral Springs, FL