Dana HamptonLocal Guide · 15 reviews
Excellent service for a walk-in and wait bath and nail trim. Super nice staff and very knowledgeable!
- Price assessment: Reasonable price
- Services: Service not listed
Review from Google · view on Google
Hounds Town - Nashville
Hounds Town - Nashville at a glance
Google reviewers rate Hounds Town Nashville 4.9 out of 5 based on 478 reviews, with the owner responding to 47% of them. Customers frequently praise the friendly staff, clean facilities, and convenient drop-off policies for daycare and boarding services. Recurring themes include receiving midday photo updates and appreciating the facility's ability to accommodate nervous or high-needs dogs. Common criticisms involve unanswered phone calls, missing promised communication updates, strong odors, and the absence of live video monitoring for owners.
- Google rating: 4.9 out of 5 from 478 reviews (96% five-star).
- Reviews on this page: 478 Google reviews (321 with written comments, 21 with photos).
- Owner responses: the business replied to 47% of reviews.
- Most recent review: October 21, 2026.
- Service: Pet Sitter serving Nashville, Tennessee.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★478 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Mira HoltLocal Guide · 31 reviews
My husband and I love the staff at Hounds Town Nashville. One of our pups is a little nervous around new people. The staff were very patient and sweet with him. Hounds Town has made my anxiety about leaving our dogs completely decrease. I highly recommend.
- Price assessment: Reasonable price
- Services: Dog boarding, Dog daycare
Review from Google · view on Google
Ashley6 reviews
My pitbull started to come here, I was promised pictures his first day would be sent to me with an update & never got one picture or update at all. I reached out during nap time so it was less busy for them to see how he was doing, and didn't hear back for almost 4 hours to the point I just went and picked him up. Upon pick up, the lady at the counter seemed like she didnt even want to hold a conversation while someone went in the back to get my fur baby. You can't see your fur baby at all in the back not even thru a glass window. So relying on updates or responses from daycare center is necessary. Bo seemed to have a good time, he fell asleep on the way home. He does seem to like the staff & trust them. They do seem to be good with him. Without being able to go into back, facility does seem taken care of, clean, and safe, well maintained. Price is great as well.
- Price assessment: Great price
- Services: Dog daycare
Review from Google · view on Google
Indira Belizaire9 reviews
Great experience for our Bichon. The staff was very understanding of our dog's temperment and they were very kind and understanding.
- Services: Dog daycare
Response from the owner · a month ago
Thank you for sharing your positive experience. We're delighted to hear that our staff was able to accommodate your Bichon's temperament with kindness and understanding. Your feedback is greatly appreciated and encourages us to continue providing excellent service. -John
Review from Google · view on Google
Angel DeBerryLocal Guide · 35 reviews
I really enjoy the updates that I get from Hounds town, The pictures showing my fur baby adjusting to her surroundings. And their quick response back to my email! I love this place and I plan on bringing her more!
- Price assessment: Great price
- Services: Dog boarding with training, Dog boarding
Response from the owner · a month ago
Thank you for sharing your positive experience! We're delighted to hear that you enjoy the updates and photos of your fur baby. It's great to know our quick responses have been helpful. We look forward to welcoming you and your pet back soon! -John
Review from Google · view on Google
Celisa Webster8 reviews
I just met Ms. Sydney and she made me feel so comfortable to leave my baby that i actually teared up. First impressions means everything. So far this establishment met all my expectations and more.
- Services: Other pet daycare
Response from the owner · a month ago
Thank you for sharing your positive experience. We're delighted to hear that Ms. Sydney made you feel comfortable and that our establishment has met your expectations. We look forward to continuing to provide you with excellent service. -John
Review from Google · view on Google
Kerrie-Rose Clark9 reviews
My dog isn’t happy when he comes back from Hounds Town anymore. Years ago he was, but the past two stays, he’s come back frazzled and not himself. Not sure why since they don’t have video monitoring. They could also do better job with the urine smell. They do take last minute Carlos for boarding which is nice.
- Price assessment: Reasonable price
- Services: Dog boarding
Response from the owner · a month ago
Thank you for sharing your feedback. We're sorry to hear about your recent experiences and appreciate your insights on areas for improvement. Your comments about the environment and monitoring are valuable to us. We strive to provide the best care and will take your feedback into consideration. Thank you for choosing us for your pet's boarding needs. - John
Review from Google · view on Google
Maren Buckoski5 reviews
Very helpful when we needed a place for our pup to stay while we had a busy schedule on the road.
Response from the owner · a month ago
Thank you for your positive feedback! We're delighted to hear that we could assist you during your busy schedule. We look forward to welcoming your pup again in the future. -John
Review from Google · view on Google
Kelley Handwork4 reviews
Everyone working there was super friendly and loved having Maggie.
- Services: Dog daycare
Response from the owner · a month ago
Thank you for your kind words and for sharing your positive experience. We're delighted to hear that our team made you feel welcome and that Maggie enjoyed her time with us. We look forward to seeing you both again soon! -John
Review from Google · view on Google
Daniel J De La RosaLocal Guide · 27 reviews
Did not enjoy the service here but the employees are nice
Response from the owner · a year ago
Daniel, As we always appreciate feedback both positive and constructive we are very confused by your review. You did not visit our location in downtown Nashville. We can see in our computer system that your experience was at a different Hounds Town location and not at our location in downtown Nashville. We are different owners as our locations are franchises. If you could please remove your review and place it under the correct location we would greatly appreciate it. - John, Owner of Hounds Town Nashville
Review from Google · view on Google
Business details
- Address: 288 Hermitage Ave # C, Nashville, TN 37210
- Phone: (615) 880-8696
- Website: houndstownusa.com
- Service area: Nashville, TN