Wellness center · Vacaville, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 114 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★68 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report positive experiences with services including facials, waxing, massages, eyelash extensions, brows, spray tans, and body sculpting. Recurring themes highlight staff punctuality, thorough communication, and personalized consultations that lead to satisfactory results. The facility is described as clean and relaxing, with clients noting fair pricing and consistent quality of care across various treatments.
Google rating: 5.0 out of 5 from 68 reviews (100% five-star).
Reviews on this page: 68 Google reviews (64 with written comments, 2 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 28, 2026.
Service: Beauty Salon serving Vacaville, California.
Data from Google, last updated November 2, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Hourglass Beauty BarBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hourglass Beauty Bar: 99/100 on this factor. Category median: 88.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hourglass Beauty Bar: 97/100 on this factor. Category median: 81.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hourglass Beauty Bar: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 52.–
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Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
5.0of 5
5 stars68100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 64 written reviews
100%praise
Praise60100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1728%
Would recommend1728%
Staff & attitude1627%
Speed & response47%
Communication47%
Price & value12%
Honesty & trust12%
What customers talk about
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is so sweet and makes you feel comfortable, explaining everything thoroughly.”
“I highly recommend her for full body waxing and facials.”
“I have been going to Kelli for facials and other serviced for some time, Kelli is wonderful at her profession snd is very knowledgeable!”
“…e, she works magic I was down not only inches but weighted myself the next day and was 7lbs difference I have lost a 130lbs after weightloss surgery a…”
“She explained everything she was doing and what I should expect.”
“I am happy with both the results and the pricing.”
“My first red light and oxygen therapy treatment was handled with expertise and genuine care, leaving me confident that I was finally in the right hands.”
People customers mention
Kelli8 reviews
Michelle5 reviews
Erika4 reviews
Shay3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJennie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
To insure I got the right look, Michelle asked questions prior to starting. She took her time and my lashes turned out great.
JJasmine5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Shayanne is amazing at what she does, I’ve been getting massages from her for over a year and I always leave feeling refreshed and tense free. I couldn’t recommend her enough!
JJulia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My teen has been going to see Kelli for some aggressive acne problems for nearly a year and she has helped her so much! Her treatments helped so much more than any of the medications my daughter’s physician has prescribed. In addition, Kelli is so warm and welcoming!
CCatherine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Natalie has been my esthetician and waxer for over 3 years. She is amazing. I highly recommend her for full body waxing and facials.
KKN6ETB6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
First facials for myself and daughter, it was fabulous! Great products and very relaxing. We will definitely be back :)
SSara1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I saw katie for a berries and bubbly facial. She did an amazing job! She explained everything she was doing and what I should expect. I appreciate that. I felt like royalty by the time I walked out of there. Thank you for the wonderful service Katie!
To insure I got the right look, Michelle asked questions prior to starting. She took her time and my lashes turned out great.
Response from the owner · 4 hours ago
Jennie, thank you so much for sharing this! We love that Michelle took the time to ask the right questions and really dial in your look — that care and attention to detail makes all the difference. We're thrilled your lashes turned out great and we can't wait to see you again at Hourglass!
R
Raymond Wieser2 reviewsiTotal number of Google reviews Raymond has written across all businesses on Google Maps, not just this one.
The wax services were amazing. My skin is silky smooth.
Response from the owner · a month ago
Raymond, thank you so much for the kind words! We are thrilled to hear that Natalie delivered such a professional experience for both your waxing and facial treatments. She truly is a gem, and we will make sure she sees this. We look forward to welcoming you back to Hourglass Beauty Bar!
M
mary Rubio7 reviewsiTotal number of Google reviews mary has written across all businesses on Google Maps, not just this one.
My skin feels so fresh and renewed. Natalie did an awesome job!
Response from the owner · 4 hours ago
Mary, thank you so much for the kind words! We're thrilled to hear your skin is feeling fresh and renewed — Natalie will be so happy to know she made such a great impression. We can't wait to see you again at Hourglass!
J
Jasmine Meno5 reviewsiTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
Shayanne is amazing at what she does, I’ve been getting massages from her for over a year and I always leave feeling refreshed and tense free. I couldn’t recommend her enough!
Response from the owner · a month ago
Jasmine, thank you so much for this wonderful review! We are so lucky to have Shay on our team, and it means the world to know you've been leaving feeling refreshed and tension-free for over a year now. We look forward to many more visits ahead!
J
Julia Keiser6 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
My teen has been going to see Kelli for some aggressive acne problems for nearly a year and she has helped her so much! Her treatments helped so much more than any of the medications my daughter’s physician has prescribed. In addition, Kelli is so warm and welcoming!
Response from the owner · a month ago
Julia, thank you so much for sharing your daughter's journey with us! We are thrilled that Kelli has been able to make such a meaningful difference in her skin and her confidence over this past year. Kelli truly has a gift for what she does, and her warmth and care for every client shows. We look forward to continuing to support your daughter!
C
Catherine Wieser2 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Natalie has been my esthetician and waxer for over 3 years. She is amazing. I highly recommend her for full body waxing and facials.
Response from the owner · a month ago
Catherine, thank you so much for this wonderful review! We are so lucky to have Natalie on our team, and it means the world to know she has been your go-to for waxing and facials for over three years. We will be sure to pass along your kind words to her — we look forward to seeing you at Hourglass Beauty Bar again soon!
K
KN6ETB Kellen Graves6 reviewsiTotal number of Google reviews KN6ETB has written across all businesses on Google Maps, not just this one.
First facials for myself and daughter, it was fabulous! Great products and very relaxing. We will definitely be back :)
Response from the owner · a month ago
Kellen, thank you so much for choosing Hourglass Beauty Bar for your and your daughter's first facials — what a wonderful way to experience them together! We're thrilled you both found it relaxing and loved the products. We can't wait to welcome you back!
W
Wayne AdamsLocal Guide · 25 reviewsiTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
I saw katie for a berries and bubbly facial. She did an amazing job! She explained everything she was doing and what I should expect. I appreciate that. I felt like royalty by the time I walked out of there. Thank you for the wonderful service Katie!
Response from the owner · a month ago
Sara, thank you so much for this wonderful review! We can't wait to welcome you back to Hourglass Beauty Bar!
L
Lisa Rodrigues6 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
First time here, the place is super cute and clean. I had a massage with Shay of Massage by Markham. It was perfect she got all my knots in my back and neck out. It was super relaxing and quiet, just what I needed after a couple stressful weekend at work. Will definitely be making this a monthly habit
Response from the owner · a year ago
Thank you so much for visiting us, Lisa! We’re thrilled you enjoyed your experience.
