Francesca JohnsonLocal Guide · 82 reviews
Do not being used clothes. Check the website for the current needed items, or call in.
Review from Google · view on Google
House of Refuge - Donation Center
House of Refuge - Donation Center at a glance
Reviewers note that House of Refuge serves displaced women and children, accepting new clothing and household items while offering food and housing information to guests. Staff are frequently described as friendly and the facility as clean and organized. However, several low-star reviews criticize the shift to paid pickup services, citing high fees and unreliable scheduling. Additionally, some donors expressed frustration over strict acceptance policies and perceived communication issues regarding donation logistics.
- Google rating: 4.6 out of 5 from 135 reviews (84% five-star).
- Reviews on this page: 135 Google reviews (76 with written comments).
- Owner responses: the business replied to 84% of reviews.
- Most recent review: August 12, 2026.
- Service: Donation Pickup Service serving Mesa, Arizona.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.6
★★★★★135 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
wilfred gasperLocal Guide · 17 reviews
Wast of time, They should put on they website open Thursday - Saturday wasted my time and gas being nice now I'm just dumping it off at Goodwill.
Review from Google · view on Google
Edie GuentherLocal Guide · 17 reviews
Our church donates supplies on their needs list. Our church loves meeting their needs!
Review from Google · view on Google
Mike TerryLocal Guide · 91 reviews
Great charity, helping women in need.
Review from Google · view on Google
Gerda Degroot6 reviews
In the future this is my go to place and definitely not Goodwill anymore. Amazing staff, clean, organized, etc. Must not be easy to run a business which involves at least 80 houses/families, keep them happy as well as the donors. Donors please have grace if there's a short coming in your eyes, as we are doing this with loving, caring hearts for the needy but that doesn't make us the cat's whiskers. Let's rather see how we can also assist the workers/volunteers and make things easier for them. We are in such a blessed and privileged position to be able to give and giving abundantly!!
Review from Google · view on Google
kate weltyLocal Guide · 48 reviews
Great place to help and donate nwt goods to go to families in need
Review from Google · view on Google
JoyLocal Guide · 80 reviews
Super disappointed. Trying to avoid goodwill. They only accept new clothing with tags. I have 2 bags of women's business cassual, athleisure and dress clothes in sizes petite and regular small and medium in pristine condition. Im guessing having tags might allow for returns to retailers for store credit? Maybe giftcard donations would benefit HofR more.
Review from Google · view on Google
Happiness Loves ChaosLocal Guide · 21 reviews
Donated items to them and was happy to know they will get used. My first donation here was 24 years ago, so it was wonderful to know that they are still helping those in need.
Response from the owner · a year ago
Thank you for your long standing support! We couldn't do it without you.
Review from Google · view on Google
Regina-Heidi JacksonLocal Guide · 109 reviews
The staff is great and they offer the families so much. Very clean and quiet. They offer a lot for the children to do after-school as well. Very structured and health atmosphere. I truly believe the people feel safe and secure there.
Review from Google · view on Google
Herlinda Graham6 reviews
Very, people. No need to wait. Sorry they will not except used clothing after Oct. 7, 2024.
Review from Google · view on Google
Business details
- Address: 6858 E Ursula Ave, Mesa, AZ 85212
- Phone: (480) 912-1079
- Website: houseofrefuge.org
- Service area: Mesa, AZ