Paul SLocal Guide · 17 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast service, Jennifer was very helpful
HPS Management of Greenville, SC Upstate
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%88+23Value 15%90+13.7Craft & service penalty98−0.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 61 property management companiesPosition by Experts Score among all companies we track in this category. · better than 68%
4.9 ★★★★★ 78 Google reviews
99%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Sep 2025latest review
HPS Management of Greenville, SC Upstate at a glance
Google reviewers rate this property management company 4.9 out of 5 based on 78 reviews, with the owner responding to 5% of them. Customers frequently cite fast turnaround times for architectural review requests, prompt email communication, and helpful staff assistance with HOA documentation and payment portal issues. One common criticism noted in a low-star review is that phone calls during business hours sometimes go unanswered.
- Google rating: 4.9 out of 5 from 78 reviews (99% five-star).
- Reviews on this page: 78 Google reviews (70 with written comments).
- Owner responses: the business replied to 5% of reviews.
- Most recent review: September 18, 2025.
- Service: Property Management Company serving Wellford, South Carolina.
Data from Google, last updated October 31, 2026.
Score profile vs other property management companies
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HPS Management of Greenville, SC Upstate: 95/100 on this factor. Category median: 86.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HPS Management of Greenville, SC Upstate: 88/100 on this factor. Category median: 74.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HPS Management of Greenville, SC Upstate: 98/100 on this factor. Category median: 96.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HPS Management of Greenville, SC Upstate: 90/100 on this factor. Category median: 90.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
78 Google reviews we collected
- 5 stars7799%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 70 written reviews
- Praise8899%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3337%
- Speed & response3236%
- Quality & results1315%
- Communication89%
- Would recommend33%
What customers talk about
We read 70 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was responsive, knowledgeable, and proactive every step of the way.”
“She and HPS management made the entire process easy and quick.”
“Daph & the team were quick to respond & did an excellent job supporting our request!”
“Very easy process to follow and great communication/updates from them during the process.”
“I highly recommend this company.”
People customers mention
- Daph 5 reviews
- Grace 5 reviews
- Steve 4 reviews
- Kendorski 3 reviews
- Howell 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Gaby6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
want to give a big shoutout to Jennifer for making my ARC request process incredibly smooth and stress-free. She was responsive, knowledgeable, and proactive every step of the way. Thanks to Jennifer, everything was handled efficiently and with care
NATHALY6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jennifer Kendorski was very professional throughout the whole process our fence submission and approval. Very prompt and thorough.
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Being a senior couple it was very refreshing to work with a profesional like Ms.Jennifer Kendorski who made the process very easy for me and my wife.
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Excellent experience and communication. Jenn kept us apprised throughout the application process.
Brent6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Put in an Arc request for some changes to my backyard and within just a couple days, it was reviewed and approved. Jennifer Kendorski personally reached out to me by email to let me know, which was awesome since I would’ve had to wait for the mailer and delay my project if not. She and HPS management made the entire process easy and quick.
Charles10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
HPS responded quickly and professionally to our inquiries and requests. We submitted an application for architectural review, and it was handled very quickly, with plenty of professional responses through email.
Customer reviews
4.9 ★★★★★ 78 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Gaby Hamrick6 reviewsTotal number of Google reviews Gaby has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlewant to give a big shoutout to Jennifer for making my ARC request process incredibly smooth and stress-free. She was responsive, knowledgeable, and proactive every step of the way. Thanks to Jennifer, everything was handled efficiently and with care
NATHALY PAJON6 reviewsTotal number of Google reviews NATHALY has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJennifer Kendorski was very professional throughout the whole process our fence submission and approval. Very prompt and thorough.
Mike Earley5 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeing a senior couple it was very refreshing to work with a profesional like Ms.Jennifer Kendorski who made the process very easy for me and my wife.
J K2 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent experience and communication. Jenn kept us apprised throughout the application process.
Brent Lozano6 reviewsTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePut in an Arc request for some changes to my backyard and within just a couple days, it was reviewed and approved. Jennifer Kendorski personally reached out to me by email to let me know, which was awesome since I would’ve had to wait for the mailer and delay my project if not. She and HPS management made the entire process easy and quick.
Clinton Ellis2 reviewsTotal number of Google reviews Clinton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you I appreciate you for my approval
Charles Nelson10 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHPS responded quickly and professionally to our inquiries and requests. We submitted an application for architectural review, and it was handled very quickly, with plenty of professional responses through email.
Joe Abbey3 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy HOA was very prompt responding to my request without unnecessary red tapes.
Tom TaltyLocal Guide · 14 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf I could give a 10 I would..quick, correct, responsive-, efficient. Submitted Thursday approved 910 Monday-4 days later. HOA Upstate is our new property manager (1 month) William Douglas used to be-as the former HOA Board Pres I know the board wouldn’t have even received the request yet. HOA Upstate are true professionals… you won’t be disappointed.
Response from the owner · a year ago
Thank you for this amazing review!
Business details
- Address: 104 Wicker Park Ave, Greer, SC 29651
- Phone: (864) 874-1500
- Service area: Wellford, SC