Byron Turnbow4 reviews
Hub City saved my dogs life. Forever Grateful. May God bless you all.
Review from Google · view on Google
Hub City Animal Hospital
Hub City Animal Hospital at a glance
Google reviewers rate Hub City Animal Hospital 4.9 out of 5 stars based on 144 reviews, with the owner responding to 97% of comments. Customers frequently praise the facility's cleanliness, staff friendliness, and thorough explanations during exams, vaccinations, and emergency care. Many highlight the clinic's ability to handle urgent situations quickly and provide compassionate support. However, a few low-star reviews criticize appointment scheduling delays and a specific instance of poor communication regarding emergency transfer logistics.
- Google rating: 4.9 out of 5 from 144 reviews (97% five-star).
- Reviews on this page: 144 Google reviews (118 with written comments, 26 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 5, 2026.
- Service: Pet Hospice serving Jackson, Tennessee.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★144 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Bobbie Stanfill2 reviews
My 5 month old bully puppy had swallowed something and had been passing blood for almost 4 hours. I called about 10 vets in Jackson and hub city animal hospital was the only one who made me feel like I wasn’t crazy for feeling that it was urgent and got me in within an hour of me calling. My nerves were so tore up I hadn’t slept all night and the girls there were so nice and reassuring. Knox is doing so much better! Thank you so much
Response from the owner · a month ago
Thank you so much for sharing Knox’s story with us! We know how frightening and stressful it must have been to see him passing blood, especially after such a long night without sleep. We’re so glad our team was able to get Knox seen quickly and provide some reassurance when you needed it most. Most importantly, we’re thrilled to hear that he is doing so much better! Give that sweet boy some extra love from all of us at Hub City. Thank you for trusting us with Knox’s care! 🐾❤️
Review from Google · view on Google
Ellie Epperson11 reviews
I rescued three sick puppies and thought they were not going to make it. Dr. Crockett and her team were FANTASTIC and gave us the best care. They were so caring and checkup on us a few days later. If you’re looking for a vet in the area I’d definitely recommend Hub City!!
- Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for sharing your experience! We’re incredibly grateful that you trusted Dr. Crockett and our team with your three precious puppies. We know how scary it can be when they’re so sick, and we’re so happy we could be there to support you and help care for them. Checking in with our patients and their families is something we truly value. Thank you for your kind words and for recommending Hub City—we’re so glad to be part of their journey! 🐾❤️
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Keaton Beaumont12 reviews
Great service and clean. Dr. Crockett was fabulous with Charlie our brown lab. Dr. Crockett fully explained the way ahead for Charlie.
- Services: Large animals
Response from the owner · a month ago
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience and that Dr. Crockett took such great care of Charlie. We’re glad she was able to clearly explain the plan moving forward and help you feel confident in Charlie’s care. We truly appreciate your trust in our team and your kind words! 🐾❤️
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Michael Blackwell9 reviews
This clinic is phenomenal. Doctors and vet techs are wonderful. They are professional yet friendly at the same time. The take excellent care of your pet and their owners. My dog had problems standing and they put a blanket in the floor so her feet wouldn't slide. I have never been to a animal hospital as good as Hub City.
- Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for your kind words and for trusting Hub City with your sweet girl! We’re so glad our team could make her more comfortable and help her feel safe during her visit. We truly care about both our patients and their families, and it means so much to hear that you felt that care. We appreciate you taking the time to share your experience with us! ❤️🐾
Review from Google · view on Google
Jill Joiner5 reviews
If you are looking for excellent customer service from the first phone call to checking out, above and beyond caring and compassionate staff and expertise for your fur baby, you’ve found it at Hub City Animal Hospital! We highly recommend Dr. Sarah and the team at Hub City!
Response from the owner · 2 months ago
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you had such a positive experience from your first phone call through checkout. Providing compassionate care, exceptional service, and expert medical attention for every pet is what we strive for every day. Dr. Sarah and the entire Hub City Animal Hospital team truly appreciate your trust and support. It was our pleasure to care for your fur baby, and we look forward to seeing you both again!
Review from Google · view on Google
Dustin JohnsonLocal Guide · 23 reviews
Great staff and Dr. Dabney is the best.
- Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you for the review!
Review from Google · view on Google
Willie BradfordLocal Guide · 13 reviews
Good place for your pet to be seen. Only been there twice.
- Price assessment: Not sure
Response from the owner · 4 months ago
Thank you for the review!
Review from Google · view on Google
Stacy Sarver6 reviews
I had a great experience when I brought my dog in for a visit. The staff was friendly, and they treated my dog well.
Response from the owner · 4 months ago
Thank you, Stacy!
Review from Google · view on Google
Pamela StanfieldLocal Guide · 28 reviews
Beautiful clinic with a friendly staff.
- Price assessment: Reasonable price
Response from the owner · a year ago
Thank you so much for your kind words! We're glad to hear you enjoyed your visit and found our clinic beautiful and our team friendly. We truly appreciate your support and look forward to seeing you again!
Review from Google · view on Google
Business details
- Address: 2968 Bells Hwy, Jackson, TN 38305
- Phone: (731) 574-9838
- Website: hubcityanimal.com
- Service area: Jackson, TN