Customers frequently praise Hubert Steam Cleaning for its professional staff, punctuality, and effective removal of stains from carpets, upholstery, and tile. Reviewers also highlight the company's responsive communication, including online booking and tracking features, as well as fair pricing. However, some lower-rated reviews cite issues with rushed service, missed spots, unexpected fees for apartments, and safety concerns regarding equipment ventilation during upholstery cleaning.
Google rating: 5.0 out of 5 from 958 reviews (99% five-star).
Reviews on this page: 958 Google reviews (785 with written comments, 52 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: November 9, 2026.
Service: Carpet Cleaning serving Charlotte, North Carolina.
Data from Google, last updated November 10, 2026.
Star ratings
958 Google reviews we collected
5.0of 5
5 stars94499%
4 stars81%
3 stars10%
2 stars20%
1 star30%
Praise vs complaints
Phrases our text analysis found in 785 written reviews
99%praise
Praise1,61399%
Complaints131%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude49230%
Quality & results42626%
Speed & response28718%
Would recommend24915%
Price & value885%
Communication523%
Honesty & trust322%
What customers talk about
We read 785 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“James and his team are professional, hard working, and easy to work with.”
“I understand it was a day before the holiday but I considered it unprofessional.”
“They were professional, friendly, thorough, and genuinely seemed to care about doing an outstanding job.”
“That moment stood out to me, because he takes pride in his work and does not want it messed up by anyone, including the owner.”
“…taffing situation, working around staff, clients, and patients in an efficient manner.…”
“If this company continues to deliver this level of service, they have a customer for life!”
“His work ethic is old school, get it done right - I cannot recommend him enough!”
“The pricing was fair and the carpets look and smell great!”
“Braxton and Kalvin were both professional, courteous, and communicative throughout the appointment.”
“Their online booking system made it effortless and his team provided clear expectations and transparent pricing.”
People customers mention
James58 reviews
Braxton25 reviews
Kalvin18 reviews
Calvin13 reviews
Tyrell11 reviews
Danielle10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
James and his team are professional, hard working, and easy to work with. They cleaned multiple flooring types (textured epoxy and carpet) in our large veterinary facility and even though it took them longer than expected, the floors look incredible. The carpets had various coffee, chemical, and pet stains on them that are now gone. They were able to accommodate our schedule and were flexible with our 24/7 staffing situation, working around staff, clients, and patients in an efficient manner. Communication with James and Danielle before and after the job has been a pleasure.
Price assessment: Reasonable price
Lara PettyLocal Guide · 26 reviewsiTotal number of Google reviews Lara has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
Braxton and Calvin were absolutely AMAZING! They went above and beyond every expectation and provided the kind of customer service you just don’t see enough of these days. They were professional, friendly, thorough, and genuinely seemed to care about doing an outstanding job. It’s refreshing to have people show up, take pride in their work, and go the extra mile without being asked.
If this company continues to deliver this level of service, they have a customer for life! I cannot recommend them highly enough. Thank you, Braxton and Calvin, for such a fantastic experience!
Price assessment: Reasonable price
Anthony PLocal Guide · 13 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
James was exceptional!!! Very pleasant. Had entire house done including rugs and furniture. Hadn’t realized he was coming from an hour away. Received text message when he left the shop including a link to his location. Also text messages thanking us. Great service. Will definitely use again as well as refer to family.
Price assessment: Reasonable price
Price: $500+
Sardrea4 reviewsiTotal number of Google reviews Sardrea has written across all businesses on Google Maps, not just this one.
Braxton did a fantastic job renewing the tile and grout on the floors of my laundry room, mud room and bathroom and walls of my shower! He’s very friendly and efficient. My only regret is not having this service every 6-12 months, but I will going forward.
Price assessment: Great price
Price: $250–300
U B.6 reviewsiTotal number of Google reviews U has written across all businesses on Google Maps, not just this one.
I have been a returning customer a few years now . The service I receive is exceptional ! They always arrive early and always professional and very pleasant .
The carpets look amazing and I couldn’t be happier!
I highly recommend this business.
Norma Jean CheathamLocal Guide · 14 reviewsiTotal number of Google reviews Norma has written across all businesses on Google Maps, not just this one.
Hubert is the best! They've helped us for many years. From whole house cleaning to tough stains, they do a fantastic job. Family owned and run. Super nice folks.
Price assessment: Great price
Tess Sekhar6 reviewsiTotal number of Google reviews Tess has written across all businesses on Google Maps, not just this one.
