Google reviewers rate Hugo Plumbing 4.9 out of 5 based on 743 reviews, with the owner responding to 99% of them. Customers frequently praise the company for punctual arrivals, clear communication, and fair pricing for services like leak repairs, water heater installations, and sink fixes. However, some low-star reviews criticize high costs, perceived upselling, and inconsistent appointment scheduling or customer service interactions.
Google rating: 4.9 out of 5 from 743 reviews (96% five-star).
Reviews on this page: 743 Google reviews (605 with written comments, 19 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Plumber serving Houston, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
743 reviews on Google
5★710
4★16
3★3
2★2
1★12
Reviews from Google, shown as published (original wording, unedited).
BP
Bhranti PatelLocal Guide · 6 reviews
★★★★★
I had a wonderful experience with Hugo Plumbing! A huge thank you to Albert, Ricardo, and Julio for doing an excellent job installing a sink in my garage. They were punctual, professional, knowledgeable, and genuinely great people to work with.
What really stood out was their willingness to come back a second time to install my faucet because I didn’t have all the necessary parts ready during the initial installation. They were incredibly accommodating and made the entire process stress-free.
It’s refreshing to work with people who are honest, reliable, and take pride in doing the job right the first time. I truly appreciate their hard work and excellent customer service. I highly recommend Hugo Plumbing and this amazing team!
I had an outstanding experience today with Hugo Plumbing. The technicians, Francisco and Andrik, were amazing! They were so professional, knowledgeable and personable. It was a big job and they worked very hard to make sure that everything was completed perfectly. I am so pleased to have found an outstanding plumbing company with such great technicians! I will be using Hugo Plumbing from now on for all my plumbing needs. I highly recommend their excellent service!
Price assessment: Great price
Price: $1,800–2,000
Services: Plumbing leak detection, Outdoor plumbing system repair
Diego came same day and evaluated the issue with our busted pipe. Got the crew out to replace it all within the first 48hrs of me placing my call.
Super friendly, informative, and gave outstanding customer service!
Thank you for your kind words! We're happy to hear you were satisfied with our work and pricing. We appreciate your trust and look forward to helping you again!
We had a really BAD leak upstairs in our bathroom that actually was going through our garage. Had no idea where it was coming from. We had the honor of having Luis and Christian come out, gave us a very competitive estimate. We said let’s get to work and they took care of it in less than three hours. They identified the problem(s) and we are super happy!! If it wasn’t for them we probably would have eventually fallen through from the leaks. They showed us everything before and after. Didn’t try to upsell you on anything. Just diagnosed, did the work and done!!! I highly recommend HUGO PLUMBING and ask for Luis and Christian!!! THANK YOU FOR THE GREAT SERVICE!
Thank you, Barbara, for the 5 star review! We're glad we could help with your upstairs bathroom leak and get things taken care of. We truly appreciate your trust in Hugo Plumbing!
Excellent service and communication. Francisco and his assistant were great!
Price assessment: Reasonable price
Services: Toilet repair, Plumbing leak repair
Response from the owner · 2 days ago
Thank you for the great review! We're happy to hear Francisco and his assistant provided excellent service and communication. We appreciate your support and look forward to helping you again!
Very good service and respectful employee thank you eva
Price assessment: Reasonable price
Price: $400–600
Services: Garbage disposal installation
Response from the owner · 2 days ago
Thank you, for the 5-star review! We're glad we could help with your upstairs bathroom leak and get things taken care of. We truly appreciate your trust in Hugo Plumbing!
Jamil was the man! Great energy, confident in his work, and did excellent work repairing my kitchen faucet. Would recommend Jamil for any plumbing issues/repair, no question
Price assessment: Reasonable price
Price: $400–600
Response from the owner · 4 days ago
Thanks for the review we'll relay this over to Jamil!
