Google reviewers rate Hulbert Piano five stars based on thirty reviews, with the owner responding to eighty-seven percent of feedback. Customers frequently cite punctual scheduling, clear communication, and fair pricing for services including tuning, extensive repairs, and piano purchases. Recurring themes highlight the staff's patience in explaining technical options and their ability to handle complex restorations or sales without high-pressure tactics. No common criticisms appear in the provided excerpts, which consistently describe the service as professional and helpful.
Google rating: 5.0 out of 5 from 30 reviews (100% five-star).
Reviews on this page: 30 Google reviews (25 with written comments, 1 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: February 26, 2026.
Service: Piano Tuner serving Milwaukee, Wisconsin.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
30 reviews on Google
5★30
4★0
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
PS
Patty Smith1 review
★★★★★
I have a Steinway piano that is over 100 years old. I had it rebuilt in the 1990s, but there were still problems to address. The keys were sticking and hard to push down. It was no fun to play. Hulbert Piano technician, Tom Dowell, evaluated my piano and gave me 4 possible solutions at various price points, from tuning to replacing the hammers. He was cautious about stating that he could fix the problem. I chose one of lesser expensive options. Tom moved the pivot point on the keys and made the hammers lighter by filing the edges. After he tuned and voiced the piano, I was ecstatic with results. The tone and ease of play are much better than I expected. Tom also had not expected such good results. He is now my piano technician.
Response from the owner · 7 months ago
Hi Patty, we at Hulbert Piano truly appreciate your kind words expressing your satisfaction with your piano's performance and Tom's work. We are also so pleased to have Tom Dowell, RPT on staff. Tom has the ability to diagnose an action issue, and recommend reasonable remedies. Thanks again for letting us know how pleased you are with his work. Dave Hulbert, Owner
We purchased a refurbished Yamaha upright this year and recently had it tuned. The craftsmanship is sensational and the customer service we received was top notch. It was a pleasure working with Dave.
Response from the owner · a year ago
Mary, thanks so much for sharing your piano shopping and service experience. We appreciate you putting your trust in us.
Hulberts service is top notch! Bridgette and Dave Hulbert were super helpful and friendly.
Response from the owner · a year ago
Martin, thanks so much for your kind words and for choosing our Recital Hall for your concert. We are happy you had a packed house and great music to share.
Dave and the Hulbert Piano team took great care of my piano in the shop. I had a piano that needed extensive work and the results are phenomenal. Dave was very easy to work with and answered all my questions. If you need your piano fixed or tuned, I highly recommend Dave’s team at Hulbert piano.
Response from the owner · a year ago
Rachel, thanks for entrusting your Steinway grand with us. We enjoyed improving the performance of your piano and are glad that you are happy with the results!
Hulbert Piano did an outstanding job on my 40 year old baby grand piano! It looks and sounds brand new! Very high quality service and knowledgeable professionals. They are truly experts in piano service and tuning.
Response from the owner · a year ago
It was great to meet you and your husband, and we're so happy you're enjoying your piano again! We look forward to working with you again.
I really appreciated Tom's patience and willingness to answer questions and give me information that I might need but didn't know to ask. Very professional and I knew I could trust him. Great asset to Hulbert Piano. I bought the piano because of his advice.
Response from the owner · a year ago
Thanks for the nice review Pam! It was a pleasure to get to know you and help you find the right piano. I'm sure that you'll be happy with your choice, and don't forget to call us for your complimentary tuning as well! - Tom Dowell
My over a hundred year old piano needed major repair, cleaning and tuning. Tom did a great job. He was polite and professional. Wouldn't hesitate to call them again.
Response from the owner · a year ago
Thanks for taking the time to write a review Cindy! It was great to meet you and your husband, and I hope the rest of your family got to enjoy the piano as well! I really appreciated your hospitality too. We look forward to working with you and your piano more in the future! - Tom Dowell
My piano is very special to me as it was a gift from my husband for our fifth year wedding anniversary (which was 23 years ago.) I received a call from Tom of Hulbert Piano, reminding me that I was overdue for a tune. I had received email reminders, but they went ignored due to many other family expenses, like college tuition and vehicle repairs. Mark indicated he would be in my area and would stop in anyway. I was moved to tears. He showed up for our appointment, and took care of my beloved piano. He would not accept payment and listened patiently to me as I thanked him profusely. As a Board Member of Brookfield East’s Friends of Fine Arts for 8 years and counting, I give a lot of volunteer time to this parent led organization to support the arts and music programs in our high school. Tom’s kindness meant the world to me and gives me the opportunity to keep volunteering with renewed enthusiasm. Music changes the world. My family ached for live music during Covid, but we are back to making memories. Thank you Tom🥰 My gratitude is abundant. ❤️Glenda
Very well run piano store. Dave & his wife Brigette are well-respected in the industry as very knowledgeable, detail-oriented and compassionate people.
Response from the owner · 2 years ago
Brendan, We appreciate your sentiments all the more so, as you have shown to be an excellent store owner yourself for so many years.
