iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%96+29.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 49 piano moversiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★30 Google reviews · 18 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hulbert Piano five stars based on thirty reviews, with the owner responding to eighty-seven percent of feedback. Customers frequently cite punctual scheduling, clear communication, and fair pricing for services including tuning, extensive repairs, and piano purchases. Recurring themes highlight the staff's patience in explaining technical options and their ability to handle complex restorations or sales without high-pressure tactics. No common criticisms appear in the provided excerpts, which consistently describe the service as professional and helpful.
Google rating: 5.0 out of 5 from 30 reviews (100% five-star).
Reviews on this page: 30 Google reviews (25 with written comments, 1 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: February 26, 2026.
Service: Piano Mover serving Cedarburg, Wisconsin.
Data from Google, last updated October 26, 2026.
Score profile vs other piano movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Hulbert PianoPiano Movers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hulbert Piano: 97/100 on this factor. Category median: 92.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hulbert Piano: 96/100 on this factor. Category median: 89.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hulbert Piano: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
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Bar = this company · dark tick = category median.
Star ratings
30 Google reviews we collected
5.0of 5
5 stars30100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 25 written reviews
98%praise
Praise5598%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1730%
Quality & results1120%
Would recommend916%
Speed & response611%
Price & value611%
Communication47%
Honesty & trust35%
What customers talk about
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Bridgette and Dave Hulbert were super helpful and friendly.”
“The craftsmanship is sensational and the customer service we received was top notch.”
“If you need your piano fixed or tuned, I highly recommend Dave’s team at Hulbert piano.”
“Dave has always done the work but when a situation arose that he could not come he arranged to have someone else do the tuning later the same day.”
“The cost of the tune was appropriately fair for the service and quality we received.”
“Dave was very easy to work with and answered all my questions.”
“I appreciated his honesty and feedback during the buying process.”
People customers mention
Dave8 reviews
Yamaha3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Patty1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I have a Steinway piano that is over 100 years old. I had it rebuilt in the 1990s, but there were still problems to address. The keys were sticking and hard to push down. It was no fun to play. Hulbert Piano technician, Tom Dowell, evaluated my piano and gave me 4 possible solutions at various price points, from…
MaryLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We purchased a refurbished Yamaha upright this year and recently had it tuned. The craftsmanship is sensational and the customer service we received was top notch. It was a pleasure working with Dave.
Martin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Hulberts service is top notch! Bridgette and Dave Hulbert were super helpful and friendly.
Rachel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Dave and the Hulbert Piano team took great care of my piano in the shop. I had a piano that needed extensive work and the results are phenomenal. Dave was very easy to work with and answered all my questions. If you need your piano fixed or tuned, I highly recommend Dave’s team at Hulbert piano.
Mary5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Hulbert Piano did an outstanding job on my 40 year old baby grand piano! It looks and sounds brand new! Very high quality service and knowledgeable professionals. They are truly experts in piano service and tuning.
Pam1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I really appreciated Tom's patience and willingness to answer questions and give me information that I might need but didn't know to ask. Very professional and I knew I could trust him. Great asset to Hulbert Piano. I bought the piano because of his advice.
I have a Steinway piano that is over 100 years old. I had it rebuilt in the 1990s, but there were still problems to address. The keys were sticking and hard to push down. It was no fun to play. Hulbert Piano technician, Tom Dowell, evaluated my piano and gave me 4 possible solutions at various price points, from tuning to replacing the hammers. He was cautious about stating that he could fix the problem. I chose one of lesser expensive options. Tom moved the pivot point on the keys and made the hammers lighter by filing the edges. After he tuned and voiced the piano, I was ecstatic with results. The tone and ease of play are much better than I expected. Tom also had not expected such good results. He is now my piano technician.
Response from the owner · 7 months ago
Hi Patty, we at Hulbert Piano truly appreciate your kind words expressing your satisfaction with your piano's performance and Tom's work. We are also so pleased to have Tom Dowell, RPT on staff. Tom has the ability to diagnose an action issue, and recommend reasonable remedies. Thanks again for letting us know how pleased you are with his work. Dave Hulbert, Owner
Mary StremlowLocal Guide · 20 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
We purchased a refurbished Yamaha upright this year and recently had it tuned. The craftsmanship is sensational and the customer service we received was top notch. It was a pleasure working with Dave.
Response from the owner · a year ago
Mary, thanks so much for sharing your piano shopping and service experience. We appreciate you putting your trust in us.
Martin Voight6 reviewsiTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
Hulberts service is top notch! Bridgette and Dave Hulbert were super helpful and friendly.
Response from the owner · a year ago
Martin, thanks so much for your kind words and for choosing our Recital Hall for your concert. We are happy you had a packed house and great music to share.
Rachel Henke3 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Dave and the Hulbert Piano team took great care of my piano in the shop. I had a piano that needed extensive work and the results are phenomenal. Dave was very easy to work with and answered all my questions. If you need your piano fixed or tuned, I highly recommend Dave’s team at Hulbert piano.
Response from the owner · a year ago
Rachel, thanks for entrusting your Steinway grand with us. We enjoyed improving the performance of your piano and are glad that you are happy with the results!
Mary Mokwa5 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Hulbert Piano did an outstanding job on my 40 year old baby grand piano! It looks and sounds brand new! Very high quality service and knowledgeable professionals. They are truly experts in piano service and tuning.
Response from the owner · a year ago
It was great to meet you and your husband, and we're so happy you're enjoying your piano again! We look forward to working with you again.
Pam Kretz1 reviewiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
I really appreciated Tom's patience and willingness to answer questions and give me information that I might need but didn't know to ask. Very professional and I knew I could trust him. Great asset to Hulbert Piano. I bought the piano because of his advice.
Response from the owner · a year ago
Thanks for the nice review Pam! It was a pleasure to get to know you and help you find the right piano. I'm sure that you'll be happy with your choice, and don't forget to call us for your complimentary tuning as well! - Tom Dowell
Melanie Berg2 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
My over a hundred year old piano needed major repair, cleaning and tuning. Tom did a great job. He was polite and professional. Wouldn't hesitate to call them again.
Response from the owner · a year ago
Thanks for taking the time to write a review Cindy! It was great to meet you and your husband, and I hope the rest of your family got to enjoy the piano as well! I really appreciated your hospitality too. We look forward to working with you and your piano more in the future! - Tom Dowell
Glenda StanlickLocal Guide · 16 reviewsiTotal number of Google reviews Glenda has written across all businesses on Google Maps, not just this one.
My piano is very special to me as it was a gift from my husband for our fifth year wedding anniversary (which was 23 years ago.) I received a call from Tom of Hulbert Piano, reminding me that I was overdue for a tune. I had received email reminders, but they went ignored due to many other family expenses, like college tuition and vehicle repairs. Mark indicated he would be in my area and would stop in anyway. I was moved to tears. He showed up for our appointment, and took care of my beloved piano. He would not accept payment and listened patiently to me as I thanked him profusely. As a Board Member of Brookfield East’s Friends of Fine Arts for 8 years and counting, I give a lot of volunteer time to this parent led organization to support the arts and music programs in our high school. Tom’s kindness meant the world to me and gives me the opportunity to keep volunteering with renewed enthusiasm. Music changes the world. My family ached for live music during Covid, but we are back to making memories. Thank you Tom🥰 My gratitude is abundant. ❤️Glenda
Brendan AlvianiLocal Guide · 59 reviewsiTotal number of Google reviews Brendan has written across all businesses on Google Maps, not just this one.
Very well run piano store. Dave & his wife Brigette are well-respected in the industry as very knowledgeable, detail-oriented and compassionate people.
Response from the owner · 2 years ago
Brendan, We appreciate your sentiments all the more so, as you have shown to be an excellent store owner yourself for so many years.
