Huntington Pool Services

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• Chris

Huntington has been servicing our pool for at least the last four years. I received a call Friday from Chris that the air bleeder valve on my filter was leaking and he could stop by same day and repair it. He came by shortly after our call with the part and replaced it at a reasonable price. I was out of town and to not have to think about it leaking all weekend was a relief. I was also pleasantly surprised the price was reasonable given it's a small plastic part. Thanks Chris for the superb professional communication and service!

• Price assessment: Reasonable price

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• Would recommend▲

Huntington Pool Service has done a remarkable professional job for the last 20+ years they have been servicing our pool. Their weekly cleaning kept the pool crystal clean and whenever any parts needed service or repair they had the part and installation was done quickly & correctly. I would recommend them highly to anyone.

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If you guys wanna hire a pool company that you can’t get a hold of that sends two invoices in one month for a monthly rate within two different days on numerous occasions throughout the year then this is the company for you. Their billing makes no sense at all. I do not know how I’m always getting billed two invoices in one month that to me is not one month of service. I’m paying $140 a month for services but on top of that I’m getting charged for chemicals and every time they add chemicals a $12 bag of salt they charge me $26 so on May 26 they charge me for two bags of salt then on May 28 they charge me for four bags of salt mind you prior to that $91 additional for spring cleaning. When I tried to contact the receptionist, the phone either cut out or she hung up on me, but then she did not answer the call knowing I was discouraged. I asked for a log and I asked for dates and times their technicians come out to clean my pool and they have yet to provide that. I don’t even know if they come half the time I have no idea what the $140 is for a month? I think it’s just skimming and checking the pH balance? Lol yeah I’m over it. I’ve been promised that I was gonna get a log of when the technicians came out. I literally probably only seen them three times in a year and half

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• Would recommend▲

• Filter cleaning
• Water treatment
• Vacuuming

Beau continues to do an outstanding job for us. In the 6 years we have had our pool, Beau has been our service dude. We always appreciate his professionalism and effort. He is very nice, knowledgeable and helpful. Beau has had to re-explain things a few times and is always patient with questions, concerns and advice. HIGHLY RECOMMEND!!

• Price assessment: Reasonable price
• Services: Filter cleaning, Water treatment, Vacuuming

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• Filter cleaning
• Tile brushing
• Water treatment
• Vacuuming
• Wall brushing
• Swimming pool summerization
• Winterization
• Leaf traps
• Chris

Good morning Darryll. Thank you for the EXCEPTIONAL service your team provides EVERY week, & special projects! It’s been an awesome 2 years! The guys (Manoa, Tai, Chris, & Kami) are ALWAYS dependable, efficient, kind, and respectful. Keith is AMAZING and skilled with pool plumbing, wiring, and control panel networking for the system! Ana (office staff) is ALWAYS so kind and extremely efficient! It’s such a pleasure working with with all of them!

• Price assessment: Reasonable price
• Services: Filter cleaning, Tile brushing, Water treatment, Vacuuming, Wall brushing, Swimming pool summerization, Winterization, Leaf traps

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⚠️ DO NOT HIRE THIS COMPANY: Read this before you waste your money. ​ Zero Stars If I Could If you are currently using Huntington Pool Service, check your security cameras. If you are thinking of hiring them, RUN. ​I have fired this company, and I am writing this to warn my Elk Grove neighbors about the scam they are running. What makes this worse is that I notified management about these issues multiple times. I gave them every chance to fix it, but nothing changed. They simply do not care. ​1. The 'GPS Tracker' Trick For nearly a year, I couldn't figure out why my pool wasn't getting clean despite 'weekly' visits. Then I realized what they were doing. Their technicians would sit in their truck outside my house to kill time, then walk into my backyard for literally two minutes—just long enough to satisfy their GPS tracker so they could mark the job as 'complete'—and then leave. They aren't cleaning your pool; they are gaming the system to bill you. ​2. Charging for Work They Don't Do I pay a premium for specific services, including cleaning the pool robot. They consistently ignored it. They frequently didn't even empty the pump basket. I brought this up repeatedly, yet they continued to bill me full price while ignoring my equipment. ​3. Unprofessional & Disruptive Their staff is loud and disrespectful of personal property. I’ve had technicians block my driveway so I couldn't even park at my own home. They treat your property like a parking lot, not a client's home. ​4. The 'No Contract' Excuse When I finally had enough and confronted them about their billing practices (charging full price for months where they take weeks off for holidays), they admitted they never gave me a contract or policies in writing. They make up the rules as they go to ensure they get paid full rates while doing half the work. ​THE BETTER ALTERNATIVE: I have since switched to Clean Pool Pros and the difference is night and day. Ross is super professional and actually knowledgeable about pool chemistry. Unlike Huntington, Clean Pool Pros logs exactly what they do each visit. I now get a snapshot every week with the recorded pH levels and proof of service. ​There are honest, hardworking pool pros in Elk Grove. Huntington is not one of them. Save your money and go with Ross at Clean Pool Pros instead.

• Would recommend▼

Based on the way an employee of this pool service was driving recklessly and unsafe through the Walmart parking lot today, I do not recommend them!

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• Would recommend▲

• Darrel

I will start this review by saying for years I was receiving 5 star service. I wish I would’ve written a review then because I try not to harp on the negative. However, over the last 6 months to a year we’ve had several issues. I will say, I’ve never had an issue with algae or discolored water which I appreciate. Unfortunately, a month ago our side gate was left open and our dogs ended up out front of our home. Luckily, our neighbor was quick to inform us and they made it back safely. We did call the company and was told this matter will be taken seriously and we haven’t had a problem since, but to know that my dogs could be gone forever I felt like, at minimum, it warranted a call from a manager or supervisor or owner, as we requested. There have been a few weeks where service was skipped or missed, aside from their vacation weeks (Thanksgiving and Christmas). What frustrates me about this is we were the ones that had to reach out to the company to remind them we were skipped and we were met with “Why do you think no one serviced your pool?” I understand the question but it’s a three star service response. I don’t know the technical terms but the catch part was filled with debris and quite obvious no one had been there in over a week. I was also on maternity leave and my dogs bark at the first sight of someone in our backyard. So I knew. Finally, we had requested our pump start time to be changed from 7:30pm to 8pm so we weren’t running at peak electricity hours and when we returned home around 4:30 our pump was running and the vacuum was detached from the hose and water was spraying all over. There were white plastic rings left by the poolside and a ton of leaves still at the bottom of the pool. Now in the past, they would run the pool pump after servicing the pool each week, but in the past year or so, someone just comes and pours in chemicals without running the pump. I can’t speak to what is the correct way, just to the inconsistencies. Later that day my frustration increased when I saw my 70 year old father outside getting the leaves off the bottom of the pool so it wouldn’t leave a stain. It’s not his pool or his house so he shouldn’t have to do this. I’ve called the office and been told multiple times that they will reach out to the tech and get back to me, without ever hearing a thing back. I’ve requested via email and when on the phone with the office for Darrel to give me a call so I could voice my concerns, without any luck. Ultimately, I want to continue to give them another chance because of the service I once received, but it is challenging. I don’t mind paying more for inflation and rising costs of insurance and chemicals, what I do mind paying more for is a lesser service. Update: The man who was coming to service our pool and doing a horrible job has not been back in probably over a year and the gentleman who comes now is the best. 5 stars all the way.

• Speed & response▲

• Filter cleaning
• Water treatment
• Darrel

Huntington has effortlessly taken care of us, anytime we had an issue. Darrel goes the extra mile, sometimes coming later after hours just to make sure we’re taken care of! We had a valve issue & Darrel came out same day to assess and stop our issue, then returned promptly the next day to fix fully. Thank you for being consistent and taking care of us!

• Price assessment: Reasonable price
• Services: Filter cleaning, Water treatment

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I used this company for regular pool maintenance, but over time I experienced several issues that led me to look elsewhere. On multiple occasions, I noticed that debris from the pool was being left in my flower beds instead of being properly disposed of, which was frustrating and caused unnecessary cleanup. More concerning was the chemical maintenance. I started to suspect the chlorine tablets weren’t being refilled, so I purchased a test kit. On two consecutive visits, chlorine levels were at zero meaning no chlorine was added at all. That’s a major issue for pool sanitation. I did reach out to the company, and while they did send someone back out a couple of times to correct the issues, there were also times when I received no response at all. It felt like I wasn’t getting consistent or thorough service, which unfortunately made it hard to trust the maintenance being done. This may not be every customer’s experience, but based on mine, I’d recommend double-checking the work being done if you decide to use them.