Ibrahim Essa - COUNTRY Financial Agent logo

Ibrahim Essa - COUNTRY Financial Agent

Insurance broker · Rolling Meadows, IL · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 51 retirement planningPosition by Experts Score among all companies we track in this category. · better than 66%
5.0 ★★★★★ 57 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Jun 2026latest review

Ibrahim Essa - COUNTRY Financial Agent at a glance

Google reviewers rate this insurance broker five stars based on fifty-seven reviews, with the owner responding to ninety-eight percent of feedback. Customers frequently cite punctuality, professional communication, and competitive pricing for auto, home, and business policies. Recurring themes include the agent's availability to answer questions, thorough explanations of coverage options, and supportive assistance during claim processes. No common criticisms appear in the provided excerpts, as all reviews are positive.

  • Google rating: 5.0 out of 5 from 57 reviews (100% five-star).
  • Reviews on this page: 57 Google reviews (54 with written comments, 1 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: June 24, 2026.
  • Service: Retirement Planner serving Rolling Meadows, Illinois.

Data from Google, last updated October 31, 2026.

Score profile vs other retirement planning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 97)Reliability: 98 (median 97)Momentum: 100 (median 100)
This companyRetirement Planning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ibrahim Essa - COUNTRY Financial Agent: 99/100 on this factor. Category median: 97.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ibrahim Essa - COUNTRY Financial Agent: 98/100 on this factor. Category median: 97.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ibrahim Essa - COUNTRY Financial Agent: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 55.–
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Bar = this company · dark tick = category median.

Star ratings

57 Google reviews we collected

  • 5 stars57100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 54 written reviews

  • Praise9099%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3235%
  • Would recommend1415%
  • Honesty & trust1213%
  • Quality & results1011%
  • Speed & response1011%
  • Communication1011%
  • Price & value33%

What customers talk about

We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Ibrahim is a true professional who is very kind and truly prioritizes the best interests of his clients!”
  • “He assisted me when I needed him And I highly recommend”
  • “Ibrahim is honest, hardworking, and always looking out for his client's best interest.”
  • “Ibrahim is always available to explain or answer your questions thoroughly.”
  • “…thing to me and advised me to the best choice, and he always gives me fast and good response with more respect…”
  • “…ways going well and fluent especially with the agent Ibrahim Essa, he explained everything to me and advised me to the best choice, and he always give…”
  • “I suggest working with him to get better service and competitive pricing.”

People customers mention

  • Auto 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Sargon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am very thankful for Ibrahim Essa He assisted me when I needed him And I highly recommend

Michael15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ibrahim is a true professional who is very kind and truly prioritizes the best interests of his clients! He will be my insurance agent for years to come.

AdisnLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I want to extend a heartfelt thank you to Ibrahim Essa for consistently being a hero to our family. His unwavering support and reliability have made a world of difference, and we’re so grateful for him. The world would truly be a better place with more people like him. I also want to express my deep appreciation for…

Easter6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

#1 A+ customer service, Ibrahim is very friendly and helpful. He took care of all my insurance needs. Very thankful for his assistance with everything.

Dean9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Without getting into details of my claim let me state for certain that the service I received from Ibrahim and from Emily, the claims adjustor was second to none. They were on my side in a slightly adversarial process. They were always available to answer the questions which inevitably arise in such a process.…

Nicola3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Everything always going well and fluent especially with the agent Ibrahim Essa, he explained everything to me and advised me to the best choice, and he always gives me fast and good response with more respect

Photos

Customer reviews

5.0 ★★★★★ 57 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sargon Biram4 reviewsTotal number of Google reviews Sargon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am very thankful for Ibrahim Essa He assisted me when I needed him And I highly recommend

Response from the owner · 4 months ago

Appreciate the kind words, Sargon. Our team is always here to help

Rafal Duda2 reviewsTotal number of Google reviews Rafal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Years of service ,never late dedicated to costumers AA+ Highly recommend

Response from the owner · 7 months ago

We're happy to be of help, Rafal. Thank you for your review!

Michael Habib15 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ibrahim is a true professional who is very kind and truly prioritizes the best interests of his clients! He will be my insurance agent for years to come.

Response from the owner · a year ago

I’m so happy for the opportunity to help, Michael! Thank you for the review and kind words

Adisn DankhaLocal Guide · 48 reviewsTotal number of Google reviews Adisn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I want to extend a heartfelt thank you to Ibrahim Essa for consistently being a hero to our family. His unwavering support and reliability have made a world of difference, and we’re so grateful for him. The world would truly be a better place with more people like him. I also want to express my deep appreciation for Maryann Milam, whose kindness and helpfulness have been a blessing to work with. Our family is incredibly thankful for such amazing support from both of them!

Response from the owner · a year ago

Appreciate the kind words, Adisn. Our team is always here to help

Easter Moshi6 reviewsTotal number of Google reviews Easter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

#1 A+ customer service, Ibrahim is very friendly and helpful. He took care of all my insurance needs. Very thankful for his assistance with everything.

Response from the owner · a year ago

I’m so happy for the opportunity to help, Easter! Thank you for the review

Manoo Shamoo2 reviewsTotal number of Google reviews Manoo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

One of the best agents he always picks up my phone calls no matter what time

Response from the owner · 2 years ago

Grateful for the opportunity to help! Thank you for the review!

Dean Scarpinato9 reviewsTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Without getting into details of my claim let me state for certain that the service I received from Ibrahim and from Emily, the claims adjustor was second to none. They were on my side in a slightly adversarial process. They were always available to answer the questions which inevitably arise in such a process. And they concluded the matter in what ultimately amounts to the highest good for all concerned. You cant ask for more.

Response from the owner · 2 years ago

Thank you for the kind words!

Nicola Tamer3 reviewsTotal number of Google reviews Nicola has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everything always going well and fluent especially with the agent Ibrahim Essa, he explained everything to me and advised me to the best choice, and he always gives me fast and good response with more respect

Response from the owner · 2 years ago

I’m so happy for the opportunity to help, Nicola! Thank you for the review.

Maryann1 reviewTotal number of Google reviews Maryann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our families have Country Financial insurance for over 40 years. As a client I can say we love Ibrahim Essa as our insurance provider. Ibrahim is honest, hardworking, and always looking out for his client's best interest. Ibrahim is always available to explain or answer your questions thoroughly. We need more people like Ibrahim in this world. Country Financial offers auto, home, business, and life insurance. Thank you for all you do.

Response from the owner · 2 years ago

I’m happy to be of assistance, Maryann. Thank you for the review!

Haj Alani11 reviewsTotal number of Google reviews Haj has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ibrahim Essa the best thanks for help my dad busines 🙏🏻

Response from the owner · 2 years ago

I'm happy to be of help! Thank you for your review!

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Business details