Icarus Recovery Center Alcohol & Drug Rehab New Mexico at a glance
Google reviewers rate Icarus Recovery Center 4.6 out of 5 based on 332 reviews, with the owner responding to 86 percent of them. Clients frequently praise the residential facilities, staff compassion, and the effectiveness of the thirty-day program in helping them achieve sobriety. However, critical reviews highlight concerns regarding understaffing, overcrowded living conditions, and perceived authoritarian management practices that may limit patient autonomy and communication.
Google rating: 4.6 out of 5 from 332 reviews (84% five-star).
Reviews on this page: 332 Google reviews (300 with written comments, 4 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: October 7, 2026.
Service: Mental Health Clinic serving Albuquerque, New Mexico.
Data from Google, last updated October 29, 2026.
Star ratings
332 Google reviews we collected
4.6of 5
5 stars28084%
4 stars185%
3 stars21%
2 stars21%
1 star309%
Praise vs complaints
Phrases our text analysis found in 300 written reviews
91%praise
Praise24891%
Complaints249%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10639%
Would recommend8230%
Quality & results3312%
Honesty & trust259%
Speed & response124%
Price & value83%
Communication62%
What customers talk about
We read 300 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From intake,to straight to the house, staff was great and helpful.”
“This is incredibly unprofessional and very worrisome for a company that “cares” so much for their patients.”
“I highly recommend to anyone struggling with addiction.”
“…reat you with disrespect and nah if they wanted all woman and men to stay away from eachother then why have residential in first place.…”
“Since going to Icarus I have gotten a great job, stayed sober and made consistent positive improvements in my life.”
“Had a phone call with them a while back, terrible person to person services.”
“Honestly when I first arrived I was a bit skeptical of Icarus as a whole and wondered if I had made the right decision to come here.”
“The center exercises extreme control, with arbitrary rules, constant threats, and zero transparency.”
“They're responsive and truly care about the clients.”
“all of my needs as a client have been met is a reasonable amount of time .”
“That’s not fair at all.”
“One area I feel could be improved is the communication when you first arrive.”
“They promise personalized care, but cases are not treated individually, and patients' needs are ignored.”
People customers mention
Melissa10 reviews
Health9 reviews
Katie8 reviews
Roxanne8 reviews
Lauren7 reviews
Jamie6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Visiting Icarus is one of the best things that could have happened for me. From intake,to straight to the house, staff was great and helpful. Upon arrival to Chihuahua the crew was ready and welcoming. Professionalism on point! Melissa, Katie, Amanda,Gina,senikuhh,Mike,josh and Dammah, all went above and beyond and played a crucial part in my successful competition of the program. Housemates were also great, made the whole experience that much better. 10/10. Shall the time ever arise,and looking for a place to go, it's Icarus. 💯
Response from the owner · 3 weeks ago
Our whole team at Icarus appreciates you taking the time to share your experience, Victor. Completing the program is a major achievement, and we are all proud of the work you put in during your stay. We will be sure to pass along your kind words to Melissa, Katie, Amanda, Gina, Senikuhh, Mike, Josh, and Dammah. They will be thrilled to hear how much of an impact they made. Wishing you continued strength and success on your journey ahead, and we welcome you to our incredible and thriving family of alumni!
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Isaac Ibarra10 reviewsiTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
Overall my experience was great. The detox house (Vera) was a little bit difficult in terms of the clientele and living conditions. However, if you have private insurance you will be moved to the Chihuahua house. Here the living conditions and staff were excellent. I have to give a special thanks to Melissa and Katie they were incredible and truly love their jobs.
Response from the owner · 3 weeks ago
Hi Isaac, thank you for sharing your experience with us at Icarus Recovery Center. Detox can be a really challenging phase of early recovery, so we appreciate your honest feedback about the Vera house as we continually look for ways to improve our living spaces. And we are so glad to hear that your stay at the Chihuahua house was comfortable and supportive. We will pass along your kind words to Melissa and Katie, I know they will be thrilled to hear their dedication made an impact. Our whole team welcomes you to our alumni family, and we are wishing you all the best in your continued recovery!
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Anthony Guerrero3 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
This program was great. Clean facilities, beautiful houses. The pool, hot tub and putting green were awesome. The staff is caring and effective. Highly recommended.
Response from the owner · 4 weeks ago
Thank you for leaving a review for our programs, facilities, and staff at Icarus Recovery Center. It means a lot to us, as well as helps others who may be struggling make the choice to get support, we appreciate you Anthony!
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victoria Villareal1 reviewiTotal number of Google reviews victoria has written across all businesses on Google Maps, not just this one.
Honestly when I first arrived I was a bit skeptical of Icarus as a whole and wondered if I had made the right decision to come here. However I have learned incredible and invaluable things from both staff and other clients. While at times things have challenged me, I have been blessed with wonderful opportunities to practice for real life experiences. I am grateful for this experience overall!!! Thank you for blessing me
Response from the owner · a month ago
Hello Victoria, we truly appreciate you taking the time to leave such a heartfelt review. It takes a lot of courage to step into a new environment and face difficult moments head on. We are thrilled that your time here provided you with such opportunities for personal growth and real world practice. Thank you for being such a wonderful part of the Icarus community and welcome to our amazing alumni family!
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Matt Kernaghan7 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Icarus is a awesome place if you are truly ready to get sober. I have worked the program and found freedom. The staff is amazing and have been very helpful beyond what was expected.So thank you to all the ICARUS staff may God bless you all. JEFFREY V
Response from the owner · 5 months ago
Jeffrey, thank you so much for your inspiring recommendation! We're happy to hear that your experience at Icarus has been so positive and that our staff was able to support you on your journey to sobriety. Your feedback means the world to us, and we wish you continued freedom and success. Thank you again!
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Manny Jimenez1 reviewiTotal number of Google reviews Manny has written across all businesses on Google Maps, not just this one.
Icarus has been life changing and I’m so happy I came. The staff and everyone I met have made this possible for me to change ! Thank you Icarus !
Response from the owner · a month ago
Hi Manny, you have our thanks for leaving a review, and even more for all your hard work in reaching for recovery. You have an amazing power of example for others who may be struggling!
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Nick Shapiro9 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Icarus was a very pleasant surprise, since I had a somewhat pessimistic view of Community Living Rehabilitation! The staff, clients and accomodations were superior!
Response from the owner · 2 months ago
Thank you for taking a moment to share your review and feedback, we take pride in fostering a sense of community at Icarus Recovery, and it is gratifying to hear this was something you appreciated (as well as our accommodations) during your time with us. Thanks again Nick!
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Art Lopez III1 reviewiTotal number of Google reviews Art has written across all businesses on Google Maps, not just this one.
Excellent recovery center and awesome staff that helped give me the tools to maintain my sobriety. I highly recommend to anyone struggling with addiction.
Response from the owner · 2 months ago
Hi Art, thank you for taking the time to share such an inspiring update. It is truly an honor for us at Icarus to be a part of your recovery journey and to see you gain the tools that build lasting success in sobriety. And we feel your recommendation brings genuine hope to others out there who may be struggling, it is greatly appreciated. Our entire team is proud of your progress and we are glad to have you join our amazing alumni family!
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John Holden4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The counselors were very helpful and compassionate. Me needs were always taken care of. I love Melissa,Katie,Seneca,and Felicia.
Would definitely recommend this facility.
Response from the owner · 2 months ago
We appreciate your review and feedback, John. We are glad to hear that your needs were met with kindness and care throughout your time with us.
Melissa, Katie, Seneca, and Felicia will be deeply touched to know they made such a positive impression on your journey. Thank you for your recommendation - our whole team wishes you continued strength and success in recovery.
