Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently cite affordable pricing, quick repair turnarounds, and helpful staff as primary reasons for their positive experiences at the store. The business offers services including phone purchases, trade-ins, and screen repairs, often resolving issues within minutes. However, low-star reviews highlight recurring issues with pre-purchase communication regarding device specifications and post-service support, including disputes over warranty claims and perceived staff rudeness during troubleshooting.
Data from Google, last updated October 29, 2026.
224 Google reviews we collected
Phrases our text analysis found in 217 written reviews
How often each topic comes up in the written reviews
We read 217 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I absolutely recommend shopping with iCell phones if you’re interested in a more affordable upgrade!”
“The store attendant I forget her name, Areli or so - she was very patient and informative and made my purchasing experience easy”
“I recently had the pleasure of visiting icell phones store, and the experience exceeded my expectations in every possible way.”
“I had a screen repair the guy that works there told me it was a 1:1 oem I went home and the screen is horrible quality and very slow.”
“I recommend this store for everyone who's looking for good phones”
“Great place got me together very quickly after I messed my screen up.”
“…a store near Hermitage to swap out the battery a third time, but he never called me back after telling me he would call within 30min to 1 hour.…”
“The staff members were genuinely friendly, patient, and extremely knowledgeable about the wide variety of phones, accessories, and plans available.”
“The staff were professional, explained everything clearly, and gave me a deal I couldn’t find anywhere else.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 224 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
trustworthy and reliable!! I am very pleased with my experience here with Gamal! I purchased an iPhone 16 pro and am satisfied with my service! I absolutely recommend shopping with iCell phones if you’re interested in a more affordable upgrade!
I got my phone fixed in 15 minutes! Amazing service :)
Great Deal. Unlocked phones. Great Condition. Great Service. Would Recommed.
Amable. 💯
Muy hermosa mujer excelente servicio
Excelente servicio gracias por la atención !!
Great customer service. The store attendant I forget her name, Areli or so - she was very patient and informative and made my purchasing experience easy
Great prices . Good phones . Awesome people
Compre varios teléfonos con Arely y la verdad siempre me da muy Buenos precios me da accesorios gratis los teléfonos están en buen estado y ella es muy amable
Muy biem
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts