Analyzing 7,620,7497.6M ReviewsFor 21,48221.5K Experts
Google reviewers rate the Boston medical spa 4.9 out of 5 based on 323 reviews, highlighting professional staff, thorough explanations, and natural results from services like hydrafacials, Botox, and laser hair removal. Clients frequently note comfortable environments, clear communication, and reasonable pricing compared to competitors. However, low-star reviews cite long wait times without apology, aggressive upselling of additional procedures, and concerns about excessive dosage recommendations during consultations.
Data from Google, last updated November 2, 2026.
323 Google reviews we collected
Phrases our text analysis found in 284 written reviews
How often each topic comes up in the written reviews
We read 284 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All the spa nurses, estheticians and office managers are professional and make you feel very welcome.”
“Aashana was so professional, kind and did a great job, my skin looks so different after the treatment.”
“I will definitely be returning to see Ann for more beauty packages , highly recommended”
“She took great care explaining what she was doing and why and I so appreciated that!”
“Had six treatments for laser and it was fast, incredibly effective and almost no pain.”
“I arrived 15 minutes early for my appointment and then waited another 20 minutes past my scheduled time without anyone acknowledging the delay or apologizing.”
“I trusted her recommendations, and I'm so glad I did.”
“I think the price I got was reasonable, when comparing to main competitors.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 323 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fantastic spa. I have been a client now for 2 years and each of the services I’ve had have all been awesome. All the spa nurses, estheticians and office managers are professional and make you feel very welcome. Highly recommend.
Ashana was lovely and took the time to treat my skin needs. I was very pleased with her work.
Was able to use a groupon and a promotion for discounted 6 sessions face and underarms. Helped immensely with my PMOS facial hair problem and I am very pleased with the results. I have no noticeable thick hair growth.
Thank you so much Leyla.
Aaslana gave me an amazing Hydrofacial! My skin felt so dull and worn out and she made me GLOW!! She’s extremely good at what she does and I will definitely see her again. Thanks Aaslana 🫶
Thank you for such a lovely review! Your enthusiasm and generous words about our team are truly appreciated. Thank you for taking the time to spread a little kindness. — The Icon MD Boston Team
I had a great experience with Katya! She was incredibly attentive, thorough, and professional throughout the entire treatment. She took her time to make sure everything was done carefully and that I felt comfortable throughout the process.
Thank you, Rui, for your kind words about Katya’s attentiveness and professionalism! We appreciate you taking the time to recognize those qualities and share such encouraging feedback. — The Icon MD Boston Team
Anne was the best. Highly recommend her and this place. This is my second hydrafacial and I’m obsessed with the results.
Thank you for the enthusiastic recommendation and your lovely shout-out to Anne! Your kind words bring a smile to our team, and we sincerely appreciate you sharing them. — The Icon MD Boston Team
I had a hydra facial at Icon MD with Aashana and loved it. She’s very attentive and thorough with your skin. I came out rejuvenated and my skin looks great. Thank you Aashana, I will definitely be back!
Sofia, thank you for your lovely note and for recognizing such thoughtful attention to detail! Your generous feedback is a wonderful encouragement to our team. We appreciate you taking the time to share it. — The Icon MD Boston Team
I got a hydrafacial with Anne today and she was incredible!! She took great care explaining what she was doing and why and I so appreciated that!! She’s amazing. Highly recommend!!
Ella, thank you for the lovely recommendation! Your recognition of Anne’s clear, thoughtful explanations means so much to us. We appreciate your enthusiasm and the time you took to share it. — The Icon MD Boston Team
I love my experience with Adele first time getting Botox and I really loved how everything went. She’s so nice and warm and caring. She will take good care of you.
Anita, thank you for your warm review! Your kind words about Adele’s caring manner are a wonderful compliment. We appreciate you sharing such thoughtful encouragement. — The Icon MD Boston Team
Anne is fantastic!
Annie, thank you for the lovely shout-out to Anne! A few kind words can mean so much, and we truly appreciate yours. — The Icon MD Boston Team
Analyzing 7,620,7497.6M ReviewsFor 21,48221.5K Experts