NAIL SALONS · DENVER, CO
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%53+18.5Reliability 15%38+5.7Craft & service 20%25+5Value 10%10+1Momentum 8%76+6.1Track record 7%98+6.9Accountability 5%13+0.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%53+18.5Reliability 15%38+5.7Craft & service 20%25+5Value 10%10+1Momentum 8%76+6.1Track record 7%98+6.9Accountability 5%13+0.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCOREICON Nails and Spa
Better than 40% of nail salons · #12 of 20
4.8★745 Google reviewsGoogle star rating as shown on Google Maps.
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yrs (avg 4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
9%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
ICON Nails and Spa for nail repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
All 2 Google reviews tagged “Nail repair”
JtLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
100/10 HIGHLY RECOMMEND my Nail Tech is Jack. He is an absolute phenomenal nail artist! Every set is impeccable. I receive so many compliments all the time. Everyone at Icon nails is incredible. I’ve been going to Jack for almost a year now. You will not be disappointed, hands down best Nail Salon I’ve been too.…
Paid $80–100Sculpted nailsNail artNail extensions
KeannaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I love yall period!
Paid $80–100PedicureSculpted nailsNail art
vs category
Blue = ICON, grey = nail salons average
Rating over time
Price
$68-7% vs typical nail salons
Bar = middle half of what customers paid · gold mark = category median.
Great price 0%Reasonable 0%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%53+18.5Reliability 15%38+5.7Craft & service 20%25+5Value 10%10+1Momentum 8%76+6.1Track record 7%98+6.9Accountability 5%13+0.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
53
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
38
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
25
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
10
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
76
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
98
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
13
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+10 / −2
Professionalism
+8 / −0
Responsiveness
+0 / −0
Punctuality
+6 / −0
Value
+7 / −1
