Google reviewers rate Ideal Automotive 4.8 out of 5 based on 476 reviews, with the owner responding to 73 percent of them. Customers frequently cite transparent pricing, honest communication, and efficient same-day service for repairs like oil changes and brake work. Recurring criticisms in low-star reviews include over-tightened lug nuts causing damage, disputes over quoted prices, and instances of poor follow-up communication or delayed service completion.
Google rating: 4.8 out of 5 from 476 reviews (92% five-star).
Reviews on this page: 476 Google reviews (368 with written comments, 2 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 24, 2026.
Service: Auto Glass Repair serving Blaine, Minnesota.
Data from Google, last updated November 3, 2026.
Star ratings
476 Google reviews we collected
4.8of 5
5 stars43792%
4 stars235%
3 stars41%
2 stars51%
1 star71%
Praise vs complaints
Phrases our text analysis found in 368 written reviews
99%praise
Praise70099%
Complaints101%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15422%
Speed & response14621%
Price & value11716%
Quality & results11616%
Honesty & trust8712%
Would recommend588%
Communication325%
What customers talk about
We read 368 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was friendly, professional, and easy to work with.”
“Found the problem, then fixed it in a timely manner at a fair price”
“Their pricing was transparent and fair, and the communication throughout the process was excellent.”
“They tell you exactly what is going on the entire time without hidden fees.”
“I had a great experience with this automotive shop.”
“It would have been nice to have been told when we picked up the vehicle that the issue we brought the car in for repair was not fixed.”
“Great honest service will continue to have my vehicle serviced here”
“It was fixed the next day like it was brand new strongly recommend!”
“Would never recommend this place”
“They take the time to explain and show you the problems and issues with your car.”
People customers mention
Josh15 reviews
Jason4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We have been getting our Nissan worked on at Ideal Automotive for a few years now. We’ve been more than happy with all they have done. We intend to keep using them!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 years ago
Thanks for choosing Ideal Automotive to service your Nissan, Don! We truly appreciate your continued patronage and are delighted to hear that you have always been happy with the work we've done. Thank you for trusting us with your vehicle and we look forward to taking care of any future needs it may have.
M
Me1 reviewiTotal number of Google reviews Me has written across all businesses on Google Maps, not just this one.
Thank you so much for the kind words! We're thrilled to hear you had a great experience with our team. Friendly service is what we're all about, and we can't wait to help you again in the future!
R
Roger ThibodoLocal Guide · 24 reviewsiTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
Thank you so much for the wonderful review, Roger! We're thrilled to hear you appreciate our honest approach to service. We look forward to continuing to take great care of your vehicle and earning your trust with every visit!
E
Earl L9 reviewsiTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
Services: Electrical repair, Air & cabin filter replacement, Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Air conditioning, Oil change
Response from the owner · 3 weeks ago
Thank you so much for the kind words, Earl! We truly appreciate you taking the time to share your experience. Honesty and integrity are at the heart of everything we do at Ideal Automotive, and it means the world to know that came through for you. We look forward to serving you again!
S
scott olson5 reviewsiTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
I had a great experience with this automotive shop. Their pricing was transparent and fair, and the communication throughout the process was excellent. Everyone was friendly, professional, and easy to work with. They were also able to provide fast, same-day service, which I really appreciated. Overall, great service from start to finish. I would definitely recommend them!
Price assessment: Reasonable price
Services: General repairs & maintenance
Response from the owner · a month ago
Thank you so much for the wonderful review and recommendation! We're thrilled to hear that our team provided you with excellent service and that we could take care of your vehicle the same day. Transparency, communication, and professionalism are what we strive for with every customer, and it means the world to know we hit the mark for you. We look forward to serving you again!
R
Robert Allen3 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
They are trust worthy with no hidden costs. I will always use them for my automotive needs. And they are polite and very helpful.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for the wonderful review, Robert! We're thrilled to hear that you found our team trustworthy, polite, and helpful. Transparency and excellent service are what we strive for every day, and it means the world to know we've earned your continued trust. We look forward to serving you for all your automotive needs!
D
Dennis Peterson5 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Deal with you guys twice he helped us out and made us save money I'm glad I found another auto dealer who will help me with my repairs thank you very much
Price assessment: Reasonable price
Services: Transmission, Engine repair
Response from the owner · a year ago
Thank you so much for your kind words and for choosing Ideal Automotive, Dennis! We are thrilled to hear that our team was able to assist you and save you money. Your satisfaction is our top priority and we look forward to continuing to provide you with the best service for all of your automotive needs in the future. Thank you again for your support!
M
Mark Olson6 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Staff is always very knowledgeable and honest. Will continue to drive out of the way to come here to get my car worked on.
Price assessment: Reasonable price
Services: Oil change
Response from the owner · a month ago
Thank you so much for the wonderful review, Mark! We're honored that you trust us with your vehicle and truly appreciate that you make the extra drive to see us. Our team takes pride in providing knowledgeable and honest service, and it means the world to know that comes through. We look forward to serving you for many years to come!
N
Nicholas Freitag6 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
A+ oil change, tire rotation and engine filter change. Will be back!
Thanks
Response from the owner · a month ago
Thank you so much for the kind words, Nicholas! We're thrilled to hear you're happy with your oil change, tire rotation, and engine filter service. Our team takes pride in delivering top-notch care for every vehicle. We look forward to seeing you again soon!
