Google reviewers rate Ideal Carpet Cleaning 4.9 out of 5 based on 102 reviews, noting the owner responds to 99% of feedback. Customers frequently praise the service for punctuality, clear communication, and affordable pricing while highlighting effective results on carpets, rugs, and furniture. Recurring themes include professional conduct and quick turnaround times for various properties. However, isolated one-star reviews cite dissatisfaction with specific cleaning outcomes and a lack of follow-up communication regarding appointment scheduling.
Google rating: 4.9 out of 5 from 102 reviews (96% five-star).
Reviews on this page: 102 Google reviews (87 with written comments, 5 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 8, 2026.
Service: Grout Cleaning Service serving Gautier, Mississippi.
Data from Google, last updated November 6, 2026.
Star ratings
102 Google reviews we collected
4.9of 5
5 stars9896%
4 stars22%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 87 written reviews
99%praise
Praise17699%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4224%
Speed & response3721%
Would recommend3721%
Staff & attitude3117%
Price & value137%
Honesty & trust116%
Communication74%
What customers talk about
We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great experience with this carpet cleaning company starting from our very first conversation.”
“They arrived on time, explained the process clearly, and did an outstanding job.”
“Highly recommend to anyone looking for quality and reliable service.”
“Fantastic job, super nice, fast and very affordable.”
“He was super responsive, fair and his work was exceptional.”
“Reliable, affordable, and consistently excellent service!”
“Patrick was so easy to work with, was prompt, and took great care of our wool, oriental rug.”
People customers mention
Patrick11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We just had our furniture and rugs and bathroom tiles cleaned it hey did a FABULOUS job!!!! We had 3 extra large dogs and anyone with large breed dogs knows they can stink up the furniture. The house smells so fresh and looks even better. The couches looo and smell brand new. I will use them forever. Truly great to work with.
Price assessment: Great price
Price: $500+
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Tamara Grace5 reviewsiTotal number of Google reviews Tamara has written across all businesses on Google Maps, not just this one.
I had a great experience with this carpet cleaning company starting from our very first conversation. They arrived on time, explained the process clearly, and did an outstanding job. My carpets look brand new, and they paid attention to every detail. Highly recommend to anyone looking for quality and reliable service.
Response from the owner · 10 months ago
Thank you so much we appreciate the opportunity to do business with such a kind family.
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Stephanie6 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Chose them for that reviews. Appointment at 9. Arrived at 926. Packed & leaving at 947. 21 minutes from arrival to departure. I paid $100 to deodorize a 9x6 rug. When I said it looked dirtier than before he cleaned it, I was told it was wet & the spray he put on it would work into the fiber the more it was walked on & it would look new. This carpet new is cream & beige… cream being the dominate color. I wish I had a before picture. Disappointed.
Response from the owner · 10 months ago
We are sorry you feel that way unfortunately we cannot restore all rugs to new quality depending on wear and tear of the rug. We use chemicals for the rugs as specified.
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Cheryl Simmons6 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
I Love Patrick and his team.
He has cleaned my carpet in my apartment on several occasions leaving it squeaky clean and smelling good in my place ❤️
Thank you Patrick and see you soon
Response from the owner · 11 months ago
Thankyou we appreciate the kind words
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Sean Russo7 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Patrick is one of the good ones! He was super responsive, fair and his work was exceptional. He has helped me with several projects and I will keep using him for projects in the future. Highly Recommend. 10 out of 10!
Response from the owner · a year ago
Thank you, Sean! We're thrilled to hear about your positive experience with Patrick. Your kind words and recommendation mean a lot to us. We look forward to continuing to work with you on future projects.
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Dee Gil1 reviewiTotal number of Google reviews Dee has written across all businesses on Google Maps, not just this one.
Ideal Carpet Cleaning was on time matter fact they were early. They’re very humble. They’re very courteous. They’re very kind. I trusted them in my home. They did a fantastic job removing the ugly stains out of my carpet. I will definitely call them back again. These guys are great.
Response from the owner · a year ago
Thank you, Dee, for your kind words; we are thrilled to hear that our timely and courteous team was able to restore your carpets, and we look forward to serving you again in the future!
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Antione Ratcliff3 reviewsiTotal number of Google reviews Antione has written across all businesses on Google Maps, not just this one.
Great guy does great work and has the best machine on the coast. Highly recommend Patrick; been working with him for years. 💯💯💯
Response from the owner · a year ago
Thank you for your fantastic review, Antione! We're thrilled to hear that you’ve had such a positive experience working with Patrick and appreciate your recommendation. Our team takes great pride in delivering top-notch service and using the best equipment available. Your continued support means the world to us!
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Jenfro XP6 reviewsiTotal number of Google reviews Jenfro has written across all businesses on Google Maps, not just this one.
Fantastic job, super nice, fast and very affordable. Will definitely be calling again in the future!
Response from the owner · a year ago
Thank you, Trent, for the glowing review; we're thrilled that you found our service fantastic, efficient, and reasonably priced, and we eagerly anticipate assisting you again in the future!
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sisnraineyzmom1 reviewiTotal number of Google reviews sisnraineyzmom has written across all businesses on Google Maps, not just this one.
I have used Patrick for over 19 years - he does a phenomenal job, is great with residents & responsive when we have had water extraction emergencies etc…
Response from the owner · Edited a year ago
Thank you for your long-standing trust in Patrick and Ideal Carpet Cleaning; it’s wonderful to know that his exceptional service, positive interactions with residents, and prompt response to water extraction emergencies have consistently met your expectations.
