Roofing contractor · Westminster, CO · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%91+23.7Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 90 roofing contractorsiPosition by Experts Score among all companies we track in this category. · better than 55%
5.0★★★★★188 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$15ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Ideal Roof & Exterior Pros five stars based on 188 reviews, with the owner responding to 95% of them. Customers frequently cite punctuality, transparent communication, and fair pricing for roof replacements, siding repairs, gutter installation, and exterior painting. Many highlight the company's assistance with insurance claims and solar panel coordination. The sole one-star review describes the business as unprofessional, though no specific details or patterns are provided in that excerpt.
Google rating: 5.0 out of 5 from 188 reviews (99% five-star).
Reviews on this page: 188 Google reviews (177 with written comments, 7 with photos).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Ideal Roof & Exterior ProsRoofing Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ideal Roof & Exterior Pros: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ideal Roof & Exterior Pros: 91/100 on this factor. Category median: 95.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ideal Roof & Exterior Pros: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ideal Roof & Exterior Pros: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ideal Roof & Exterior Pros: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
188 Google reviews we collected
5.0of 5
5 stars18799%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 177 written reviews
97%praise
Praise43497%
Complaints133%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price533%
Reasonable853%
Overpriced00%
Not sure213%
$15k+46% vs typical roofing contractors
Middle half of what 10 customers paid ($7.2k–$26k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9521%
Would recommend8619%
Quality & results8319%
Speed & response7216%
Communication6414%
Price & value256%
Honesty & trust225%
What customers talk about
We read 177 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…was phenomenal throughout the planning and estimating process—clear, professional, completely on point, and proactive about ensuring every phase of t…”
“They did an amazing job from the start to finish and I would definitely recommend them!”
“…replacement, siding and trim repairs, and gutter installation was an outstanding experience from start to finish.…”
“They did the heavy lifting with my insurance company after a terrible hailstorm that had me replacing my roof, gutters, and exterior painting.”
“Jake was professional, quick to respond, and found my roof problem right away.”
“…helping and dealing with solar, weather and incompetent contractor delays and logistics.…”
“She provided us with a very detailed estimate and stayed in communication with us throughout the process, helping with paint selections, scheduling, a…”
“…y, worked with us to make sure we got the highest quality paint at a fair price and got the work done in a timely manner with great cleanup after.…”
“We hired them to paint our house, and the entire process was smooth, professional, and honestly just a pleasure.”
People customers mention
Roofing43 reviews
Jake39 reviews
Onside32 reviews
Solar18 reviews
Phil16 reviews
Fairbanks7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ideal Roof & Exterior Pros for 8 kinds of job. Pick one to see what they paid and said.
JJudy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very professional and personable. Would highly recommend them to anyone. Very good experience.
Paid $15,000–20,000Reasonable priceRoof repair
TTadhgLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We selected Ideal for some minor repairs to the exterior of our house, siding and fascia, and they did a great job. We had selected Ideal to repair our roof after a major hail storm a few years back, where they also did a great job, so we felt confident to go with them again.
Paid $1–5,000Reasonable priceRoof inspectionService not listed+ Responsiveness+ Punctuality+ Quality
RRobbie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Doing any kind of work in the mountains of Colorado isn’t easy. Ideal Roofing did a fantastic job! Thank you Jake, Christina and Arron for doing a great job! I would highly recommend using them!!
DDawn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had an excellent experience with Jake and his crew. Everyone was professional, honest, transparent and I was not pressured as I had been in the past. The crew went to great lengths to be respectful of my property and dogs and keeps everything nice and clean. They were easy to get ahold of and collaborate with…
Paid $5,000–10,000Reasonable priceService not listed
CChristel12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Ideal Roofing did a super job. Jake and Christina were always available to explain the process and reassure me about their work, the timeline, finances.
Paid $30,000–35,000Reasonable priceSkylight repairRoof repair for storm & wind damage
LLuke5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Jake and his team were a pleasure to work with from start to finish. Ideal did fascia repair, exterior paint, and gutter replacement. His quote was comparable to the other two bids but it’s the service and quality that sets Ideal apart. Jake was regularly checking in and expressing interest in the project. They did…
Working with a family owned business, Ideal Roof & Exterior Pros, on our roof replacement, siding and trim repairs, and gutter installation was an outstanding experience from start to finish. Look no further.
Jake Fairbanks was phenomenal throughout the planning and estimating process—clear, professional, completely on point, and proactive about ensuring every phase of the project was accounted for. No detail will be missed.
Christina was equally fantastic, providing seamless coordination and incredibly thorough, real-time photo documentation every step of the way.
When installation day arrived, the entire crew executed the job flawlessly. They adhered strictly to the schedule and scope, handling the full tear-off, the installation of our Owens Corning Class 4 shingles, and the detailed siding, trim, and patio gutter work with meticulous precision.
Everything was completed in a detailed, methodical manner, and the crew left the grounds clean and protected.
Ideal is a highly regarded company that comes well recommended for good reason. I thoroughly enjoyed working with Jake, Christina, and their entire team, and I wouldn't hesitate to recommend them to anyone needing quality roofing and exterior work.
Thanks for the awesome review, Matt! It means a lot to hear that the effort we put into our process is reflected in our customers’ experience. We really appreciate you trusting our team with your roof replacement, gutters, and siding repairs. Thanks again for choosing us!
J
Judy Haber4 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Had a drip , just needed a little calking , hopefully that fixed the problem , very nice Jake inspected and fixed it at no charge.
Will be calling this company if needed
Price assessment: Great price
Services: Roof inspection
Response from the owner · a month ago
Thanks for the review Victoria! Glad we could help with your roof leak!
J
Jennifer Simmons2 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Jake and his team were wonderful to work with! They did the heavy lifting with my insurance company after a terrible hailstorm that had me replacing my roof, gutters, and exterior painting. I highly recommend them!
Price assessment: Great price
Services: Roof repair, Exterior painting
Response from the owner · a month ago
Thank you for the lovely review Jen! Glad you’re happy with your new(ish) roof and paint!
K
Kate Morrison4 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Jake Fairbanks from Ideal Roof &Exteriors Pros came out to help evaluate my roof and fix some flashing that had come loose. He was terrific and knowledgeable, straight forward and local! It seemed so old fashioned to get someone who knew what they were doing, were local, focus on what I actually needed, and not just trying to sell me something. I was glad to learn he does exterior repair and painting since I need help there, too, and know it will be straight up just what's needed and exceptionally well done. Highly recommend.
T
Tadhg Ua DeaghaidhLocal Guide · 15 reviewsiTotal number of Google reviews Tadhg has written across all businesses on Google Maps, not just this one.
We selected Ideal for some minor repairs to the exterior of our house, siding and fascia, and they did a great job. We had selected Ideal to repair our roof after a major hail storm a few years back, where they also did a great job, so we felt confident to go with them again.
Price assessment: Reasonable price
Price: $1–5,000
Services: Roof inspection, Service not listed
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you so much for your review! We’re so happy we could provide you our 5* services!
R
Robbie DeHerrera3 reviewsiTotal number of Google reviews Robbie has written across all businesses on Google Maps, not just this one.
Doing any kind of work in the mountains of Colorado isn’t easy. Ideal Roofing did a fantastic job! Thank you Jake, Christina and Arron for doing a great job! I would highly recommend using them!!
Price assessment: Reasonable price
Price: $20,000–25,000
Services: Roof installation
Response from the owner · 2 months ago
Hey Robbie, this made our day and thank you for the lovely review! We love roof replacement projects in the mountains of Colorado, and your home was such a fun, unique one for us. Thank you again for trusting us. We are always here for support on any roofing or home exterior needs!
J
Josclyn TaylorLocal Guide · 15 reviewsiTotal number of Google reviews Josclyn has written across all businesses on Google Maps, not just this one.
We had such a great experience with Ideal Roofing & Exterior Pros from start to finish! We hired them to paint our house, and the entire process was smooth, professional, and honestly just a pleasure.
Miguel and his daughter did an amazing job with all of the prep and painting. They power washed the house, repaired some old beams, caulked, primed, painted, and finished everything with detailed touch-ups. The attention to detail really made a difference, and our house looks like a completely new home!
Aaron was a fantastic project manager and kept everything moving smoothly. The owner Jake checked in with us regularly throughout the entire project, which gave us a lot of confidence that everything was being handled properly. Even the initial estimate was easy and completely low-pressure.
Christina, their front-of-house contact, was also wonderful. She provided us with a very detailed estimate and stayed in communication with us throughout the process, helping with paint selections, scheduling, and payment. Everyone we dealt with was friendly, responsive, and professional.
From the first estimate to the final touch-up, we couldn’t have asked for a better experience. We absolutely love our new house and would highly recommend Ideal Roofing & Exterior Pros!
Price assessment: Great price
Price: $10,000–15,000
Services: Service not listed
Response from the owner · 2 months ago
Thank you so much for this incredible review! We're thrilled that your exterior house painting project in Loveland went so smoothly from the free estimate all the way through final touch-ups.
Miguel has been with us since 2019, and he and his daughter put serious care into prep work — power washing, beam repair, caulking, and priming are what make an exterior paint job in Colorado's climate last, and it means the world to hear you noticed that attention to detail. We'll make sure Aaron, Jake, and Christina hear your kind words too; clear communication and low-pressure estimates are exactly what we want every customer to experience.
Enjoy your "like brand new home" Whenever you need anything home exterior in Loveland, CO — Ideal Roofing & Exterior Pros is just a call away. Thank you for trusting us Josclyn! We had such a fun time working on your project!
