Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate the practice 4.9 out of 5 stars, frequently praising punctual appointments, thorough examinations, and professional communication from staff and physicians. Patients describe efficient scheduling, helpful front desk interactions, and detailed explanations of treatments ranging from medical checks to cosmetic procedures. However, some low-star reviews criticize specific visits for feeling rushed, with doctors cutting off questions or appearing dismissive of patient concerns. Additional complaints mention long wait times despite early arrival and billing discrepancies that led to unexpected collection notices.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,676 Google reviews we collected
Phrases our text analysis found in 958 written reviews
How often each topic comes up in the written reviews
We read 958 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Attention to detail, kindness, and concern from the doctor and staff.”
“Just recently, I received multiple bills from October 2022—well over two years later—which is confusing, frustrating, and unprofessional.”
“Also I was in and out quickly as appts and staff were right on time.”
“Dr Harris was thorough in his exam and explanation of the process.”
“Healthcare is part business - and that’s horrible business.”
“Allyson Firlds is very thorough and explains everything in great detail so it is easy to understand options.”
“Overall, I’m extremely happy with my experience and would absolutely recommend Dr.”
“REALLY wish I read the reviews first, makes lots of sense now why she had so much availability:/ needless to say, I do not recommend seeing Dr.”
“…nois Dermatology Institute to anyone looking for a dermatologist who genuinely listens, cares, and takes the time to provide thoughtful, personalized…”
“It was incredibly convenient and, in my case, very affordable.”
“If I was told what the amount was before the appointment, I would have cancelled it because it was too expensive.”
praise complaint · found by our text analysis, Google review wording unchanged.
I really like Dr. Harris. He is very nice! I had a full body scan to check for skin cancer and it can be a little humiliating but he really made me feel very comfortable.
I liked Dr. Harris' calm & easy manner. Also I was in and out quickly as appts and staff were right on time. My one negative was in using the restroom in the 2nd floor hall. 2 small stalls, neither for adaptive use. Toilet height would be useful for little children, and no handrails. Also neither soap dispenser worked. Time to meet ADA standards.
I am a new patient. The patient portal was easy to navigate. The staff was professional, helpful and friendly. Dr Harris was thorough in his exam and explanation of the process. Great experience.
Dr Matthew Harris is so nice and understanding and has a great bedside manner!⭐⭐⭐⭐⭐
The technician and doc had great bedside manner and medical tech skills. They were shockingly competent!
Dr. Matthew Harris and team have been caring for my family and me for many years now and we could not be more pleased with the level of care and attention to detail. Obviously see Dr. Harris for medical needs but also some cosmetic stuff...won't trust anyone else to do it!
4.9 ★★★★★ 1,681 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Dr Kenkare is very professional!
Hi Frank, Thank you for your 5-star rating! We appreciate you taking the time to share your feedback. It means a lot to us. Regards, Illinois Dermatology Institute
I really like Dr. Harris. He is very nice! I had a full body scan to check for skin cancer and it can be a little humiliating but he really made me feel very comfortable.
Hi Julie, Thank you for sharing your thoughts. We appreciate hearing from the community and value the time taken to provide feedback. Wishing you all the best moving forward. Regards, Illinois Dermatology Institute
Very happy with your services
Hi John, Thank you for taking the time to share your 5-star review. We truly appreciate your positive feedback and are grateful for your support. Regards, Illinois Dermatology Institute
I liked Dr. Harris' calm & easy manner. Also I was in and out quickly as appts and staff were right on time. My one negative was in using the restroom in the 2nd floor hall. 2 small stalls, neither for adaptive use. Toilet height would be useful for little children, and no handrails. Also neither soap dispenser worked. Time to meet ADA standards.
Hi Rose, Thank you for sharing your feedback. We appreciate hearing about your positive experience with Dr. Harris and the efficient appointment process. Your observations regarding restroom accessibility are duly noted for improvement. Your insights are valuable as we strive to enhance our services for all. Regards, Illinois Dermatology Institute
I am a new patient. The patient portal was easy to navigate. The staff was professional, helpful and friendly. Dr Harris was thorough in his exam and explanation of the process. Great experience.
Hi Pat, Thank you for sharing your feedback. We are thrilled to hear about your positive experience, from the patient portal to the professionalism of our staff and Dr. Harris. Your kind words mean a lot to us. Regards, Illinois Dermatology Institute
Dr Harris is great I look forward to my annual checkup.
Hi Jeffrey, Thank you for your 5-star rating! We appreciate you taking the time to share your feedback. It means a lot to us. Regards, Illinois Dermatology Institute
I didn’t wait long at all, the doctor took care of everything I asked for.
Hi Jean, Thank you for sharing your thoughts. We appreciate hearing from the community and value the time taken to provide feedback. Wishing you all the best moving forward. Regards, Illinois Dermatology Institute
All good!
Hi Ronald, Thank you for sharing your thoughts. We appreciate hearing from the community and value the time taken to provide feedback. Wishing you all the best moving forward. Regards, Illinois Dermatology Institute
Attention to detail, kindness, and concern from the doctor and staff.
Hi Sandy, We regret hearing your feedback and understand your concerns. For privacy reasons, we cannot discuss specific matters in a public forum. Please feel free to reach out privately so we can assist you further. Regards, Illinois Dermatology Institute
Dr Matthew Harris is so nice and understanding and has a great bedside manner!⭐⭐⭐⭐⭐
Hi Mona, Thank you for taking the time to share your feedback. We truly appreciate your kind words and are glad to hear about your positive experience. Your thoughts mean a lot to us. Regards, Illinois Dermatology Institute
Illinois Dermatology Institute - Hinsdale Office on Google Maps →
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
