Illumination Concepts | Landscape Lighting at a glance
Customers praise the company for its responsive communication, fair pricing, and prompt handling of repairs and installations. Reviewers highlight the quality of landscape and soffit lighting designs, noting that the team often accommodates specific budgets and provides quick service. The single recurring criticism involves a severe traffic incident with an employee, though it does not appear to reflect the general quality of the lighting services.
Google rating: 4.9 out of 5 from 89 reviews (97% five-star).
Reviews on this page: 89 Google reviews (69 with written comments).
Owner responses: the business replied to 100% of reviews.
Reviews from Google, shown as published (original wording, unedited).
KH
Ken H.Local Guide · 26 reviews
★★★★★
Illumination installed our lights about ten years ago. I never had a service issue until last week when lights went out a few days before a large event at our house. I emailed Chris for help and he and the team came out right away and fixed the issue (wire splice by our landscaper). They checked all lights and got us back up and running. Literally hadn't talked to him in ten years - haven't needed to - the equipment just works! Thank you Chris and Illumination team.
Response from the owner · a month ago
Thank you Ken for the kind words. We appreciate the support and feedback.
We absolutely LOVE our Gemstone lights! They have been such a huge upgrade to our house and honestly bring us so much joy. I wish we had done it sooner!
Chris was truly fantastic to work with. He was responsive, knowledgeable, easy to communicate with, and did really high-quality work at a very fair price. The entire experience was great from start to finish, and we couldn’t be happier with how everything turned out.
I would 100% recommend Chris to anyone looking for permanent or outdoor lighting. We’ll definitely be calling him again anytime we need outdoor lighting work in the future!
Austin allumination brings up allumination concepts. Also brings up same address. Looks like they are hiding from an older name.
My experience was with a austin allumitation employee and roadrage. While sitting in traffic this person started threatening to ram me from behind. I'm 70 years old and prepared for impact. Racing up behind me then backs off. Then charges me again. This would not result classified as an accident. This is assult with a deadly weapon.
Based on the drivers road rage behavior, threatening to ram a senior citizen. I suggest you think about what kind of person you may be dealing with from austin allumination/ allumination concepts.
Response from the owner · 11 months ago
We are not nor have we ever been associated with Austin Illumination. This review is not based on any of our employees nor any work that we have performed. We are requesting this to be deleted. If the author of this review would like to call to confirm they can reach me at 512-963-3121. We have 1 van on the road that has the name of our company clearly states Illumination Concepts. I have personally owned this business for 10 years and it was owned by another gentleman for 20 years prior to that and the name has never changed. If the author of this review would like to get this right, please contact me.. Sincerely Chris Metcalf Owner of Illumination Concepts.
Absolutely amazing quality from a professional team! We went full monty with Gemstone lighting combined with front and backyard landscape lighting on my large 1 acre Cedar Park property. Chris laid out a design that included all of our desires with hardly a modification needed. Install was smooth and quick and the system, both Gemstone permanent soffit lights and landscape packages, are working flawlessly. Strongly recommend Illumination Concepts...do not compromise on quality and make the right choice with your money.
Response from the owner · a year ago
Thank you Josh, it was a great working with your and your beautiful home.
Illumination Concepts are the best. They have been my go to landscape lighting consultant and always do great work! Looking forward to our next project!
Response from the owner · a year ago
Thanks Russ for your continued business and support.
I have been using Illumination Concepts for my landscape lighting for years. It started with walkway and tree up lighting, installation and maintenance. Then they installed beautiful café style lighting across my acre lot. Just this year they installed permanent holiday lighting around my home as well. The owner Chris is always one text or phone call away for quick repairs, like when a hailstorm broke some of my café lights and then more recently when birds nested in some other lighting. The gentlemen that work for him are truly professional and polite. I highly recommend this company.
Response from the owner · a year ago
Kelly it is always a pleasure. Thanks for taking the time for this review.
From Mike J
Illumination Concepts provided installation of a Bosso Lighting system. I can recommend this company and the lighting product Bosso.
The owner and techs that installed the lights were well trained and provided very professional support and services. Our roof was not a standard design and required some additional adjustments to correct the visibility of some of the lights. This is one of the rare companies that go out of their way to secure customer satisfaction.
The Bosso lighting system, which is a permanent “Christmas like lights system”, is simply amazing. My son has a well known similar system on his home. He was very impressed with the Bosso App noting how much better the Bosso App and system was in comparison.
In summary, Illumination Concepts is a company that will earn your consideration with professional attention to details as well as a solid goal of positive customer satisfaction with a job well done.
Mike J
Response from the owner · 11 months ago
Thank you Mike for the review. It was a pleasure working for you
We are so grateful to have found Chris Metcalf and his team from Illumination Concepts. They provided superior evaluation of needs for maintenance of our landscape lighting and expert consultation on design selection. Chris was very communicative and efficient. I would give more stars if I could.
Response from the owner · 2 years ago
Thank you Christine for taking the time to post a review. We appreciate the kind words.
Amazing experience working with Chris and the team. They were communicative, prompt, professional, and did exactly what they said they would. Cannot recommend them enough.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you for taking the time to share your experience!