Analyzing 10,226,44110.2M ReviewsFor 28,94528.9K Experts

Immersive Gamebox - Northshore Mall, Massachusetts logo

Immersive Gamebox - Northshore Mall, Massachusetts

Amusement center · Peabody, MA · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%97+27.4Replies to reviews 8%100+8.2Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 49 event venuesPosition by Experts Score among all companies we track in this category. · better than 96%
4.9 ★★★★★ 738 Google reviews · 23 photos
95%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
Oct 2026latest review
📞 Call (888) 471-4126Request a call backWebsite ↗

Immersive Gamebox - Northshore Mall, Massachusetts at a glance

Google reviewers rate the amusement center 4.9 out of 5 based on 738 reviews, with the owner responding to 91% of feedback. Customers frequently praise the interactive games suitable for various age groups and commend staff for their helpfulness and clear instructions. Common criticisms involve high pricing relative to the session duration and difficulties with booking parties, specifically citing a lack of outbound communication and unresponsive customer service.

  • Google rating: 4.9 out of 5 from 738 reviews (95% five-star).
  • Reviews on this page: 738 Google reviews (621 with written comments, 60 with photos).
  • Owner responses: the business replied to 91% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Event Venue serving Peabody, Massachusetts.

Data from Google, last updated October 26, 2026.

Score profile vs other event venues

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

Satisfaction93Reliability97Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 93 (median 76)Reliability: 97 (median 90)Momentum: 100 (median 100)Replies to reviews: 100 (median 34)
This companyEvent Venues median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Immersive Gamebox - Northshore Mall, Massachusetts: 93/100 on this factor. Category median: 76.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Immersive Gamebox - Northshore Mall, Massachusetts: 97/100 on this factor. Category median: 90.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Immersive Gamebox - Northshore Mall, Massachusetts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Immersive Gamebox - Northshore Mall, Massachusetts: 100/100 on this factor. Category median: 34.A
100

Bar = this company · dark tick = category median.

Star ratings

738 Google reviews we collected

  • 5 stars69995%
  • 4 stars314%
  • 3 stars41%
  • 2 stars20%
  • 1 star20%

Praise vs complaints

Phrases our text analysis found in 621 written reviews

  • Praise36499%
  • Complaints51%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude18851%
  • Quality & results6518%
  • Would recommend5314%
  • Communication318%
  • Price & value144%
  • Speed & response103%
  • Honesty & trust82%

What customers talk about

We read 621 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “this was the best time ever the staff is really nice and they Even offer drinks”
  • “Went as a family of four and had a great experience”
  • “It was very fun and would strongly recommend to anyone who wants to try something new!”
  • “She was really gorgeous and kind very easy to talk to and very sweet.”
  • “Fun experience, reasonably priced and friendly staff.”
    “It felt a little pricey overall considering I brought my own food and I’m not sure we would do another party there.”
  • “The games are short and fast-paced, which kept their attention the whole time.”
  • “…anel and Sophia are amazing and very nice there the best workers here honestly amazing people and great people I love them there so nice to me definit…”

People customers mention

  • Chanel 36 reviews
  • Sophia 32 reviews
  • Jeremy 18 reviews
  • Travis 14 reviews
  • Lava 11 reviews
  • Floor 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

ChadLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

What a fun family experience! We did the escape room and it was very interactive. The kids 9 and 11 had a blast and you definitely need to work together to complete the three missions. We will definitely be back to try some of the other games.

Gillian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Really fun for adults and kids! Perfect for an indoor activity with pre-teen boys.

Ricardo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Staff was great. Did such a good job explaining and setting us up. 30 min game was perfect. Easy enough for a 4 and 6 year old to play and enjoy

Jeremy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

It was very fun and would strongly recommend to anyone who wants to try something new! Jorge and Sis were great host, thank you!

Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This place was a really good fun time with friends I would recommend to Come back again

Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Staff was amazing.sk was the experience me and my friends had the best Christmas present ever

Compare with

Photos

Customer reviews

4.9 ★★★★★ 738 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Amy H6 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My son and I had so much fun! We could spend all day here!!

Response from the owner · 3 days ago

We’re thrilled to hear you and your son had a blast! 🎉 There’s so much to enjoy, and it sounds like you made the most of it! Can't wait to welcome you both back for more fun adventures!

Chad LabrieLocal Guide · 11 reviewsTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What a fun family experience! We did the escape room and it was very interactive. The kids 9 and 11 had a blast and you definitely need to work together to complete the three missions. We will definitely be back to try some of the other games.

Response from the owner · 6 days ago

Thanks for the fantastic review, Chad! We're thrilled to hear that you and your family had such a great time in doing the Escape AI room!

Autumn Dolan1 reviewTotal number of Google reviews Autumn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

8&9 year olds love it

Response from the owner · 6 days ago

We’re thrilled to hear that your 8 and 9-year-olds had a fantastic time!

Gillian Ryan7 reviewsTotal number of Google reviews Gillian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really fun for adults and kids! Perfect for an indoor activity with pre-teen boys.

Response from the owner · 6 days ago

Thank you, Gillian! We're thrilled to hear that you and your pre-teen boys had such a great time!

Ricardo Anzoategui2 reviewsTotal number of Google reviews Ricardo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Staff was great. Did such a good job explaining and setting us up. 30 min game was perfect. Easy enough for a 4 and 6 year old to play and enjoy

Rachel Cross5 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Family had a great time!

Response from the owner · 6 days ago

Thanks for your fantastic feedback, Rachel! We're thrilled to hear that you and your family had a great time!

Jeremy Ramos7 reviewsTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was very fun and would strongly recommend to anyone who wants to try something new! Jorge and Sis were great host, thank you!

Response from the owner · a week ago

Thanks for the fantastic review, Jeremy! We're thrilled to hear you had fun and enjoyed the experience with Jorge and Sis. We appreciate your recommendation and hope to see you back soon for more adventures!

Jose Yomar2 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love it

Response from the owner · a week ago

Thanks so much for the love, Jose! We're thrilled to hear you had an amazing time with us. Can't wait to see you again for more immersive fun! 🎉✨

Nick Ferlito2 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place was a really good fun time with friends I would recommend to Come back again

Response from the owner · a week ago

Thanks so much for the awesome review, Nick! We're thrilled you had a blast with your friends. Can't wait to welcome you back for more fun adventures! 🎉

Divya Kanthala4 reviewsTotal number of Google reviews Divya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kids enjoyed it and games are very interactive

Response from the owner · a week ago

We're thrilled to hear that your kids had a fantastic time! It's great to know you enjoyed the interactive games. We look forward to welcoming you back for more fun adventures!

Immersive Gamebox - Northshore Mall, Massachusetts on Google Maps →

Business details