Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts
Reviewers highlight the facility's clean environment, ample parking, and reasonably priced deep tissue and relaxation services. Clients frequently praise the therapists' attentiveness to specific pain points, professional communication, and ability to provide lasting relief. However, some customers report dissatisfaction with administrative procedures, citing issues with rushed intake processes, strict credit card requirements for booking, and billing practices following cancellations.
Data from Google, last updated November 1, 2026.
183 Google reviews we collected
Phrases our text analysis found in 159 written reviews
How often each topic comes up in the written reviews
We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always professional, intentional and leaves me feeling amazing every time!”
“I'd recommend her to anyone who needs therapeutic services.”
“I now see Louis regularly and can't recommend his massages enough.”
“…after some stressful weeks and prior to travels, and the massage exceeded my expectations.…”
“I came in on a last-minute appointment because I woke up with terrible neck pain and could barely move my head.”
“She really listened to my concerns, helped identify target areas, and really focused on those throughout the session.”
“I could tell she was really experienced and my body feels a lot better the next day.”
“Thao is the best massage therapist I've ever had, online booking is easy and services are reasonably priced.”
“Louis is a genuine and laid back guy who is very easy to talk to.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 183 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Highly recommend Dr Wanda!
Thank you for the great review! We look forward to seeing you again soon, Mr. Witts!
Brooke is amazing! She really listened to my concerns, helped identify target areas, and really focused on those throughout the session. I left feeling amazing and continue to reap the benefits of that session. She also recommended things I could do at home for longer relief, which I really appreciated!
Thank you for the review Jasmine! Glad Brooke was able to help you out!
I want to leave an honest review because I think part of the reason I was so disappointed was the reviews were so good. As a whole the service felt a little unorganized and unprepared. I asked if there was an intake I needed to fill out when I arrived and the response was asking if it was my first time there. Portions felt rushed and I could feel myself tensing up/jumping which wasn't helping the cause. I did have to mention the pressure was painful for me a couple of times. Almost no questions/communications on comfort/pressure or adjusting the head cradle knee/ankle pillow. I felt nails a few times which gave me some sanitation concerns. The therapist was kind and I believe knowledgeable, maybe just not a good fit for me. I had a specific issue I needed help with and I think due to how uncomfortable I was there wasn't going too be much success. I've also gotten a lot of massages so maybe my expectations are too high. The price is very reasonable overall.
Thank you for the feedback Danielle, and first off I want to sincerely apologize again for your negative experience here at Impact Massage & Bodywork. I did reach out to your therapist with all of your feedback that I received on here and through our messaging directly from yesterday. We will definitely take that in to account going forward to improve our services. Just so people on here understand, we ask if it’s your first time coming in because if it is, we need to have clients fill out some paper work and a consent form, if it’s not your first time you don’t need to fill them out again, so that’s why she asked when you got here. As for not checking in and failing to communicate with you, that is not a norm we practice and we apologize for that. I will definitely address these issues and make sure it doesn’t happen again. Also if you have any notes that you would like to put on your account we can do that, so that way if you have any requests your therapists will know ahead of time. After messaging with you yesterday and understanding your needs and expectations, I do have some other therapists that would be a great fit for you if you’d be willing to giving us a 2nd try in the future? If you have any further questions/comments/concerns feel free to text or call us/me at 763-614-0363. Again thank you for your feedback to help us improve our services! -Louis
Dr Wanda is a phenomenal therapist!
Thank you for the thoughtful review Rebecca, we look forward to seeing you again, happy new year!
They have a great team of therapists that know how to get your body back in tune! Thao is great!
Thanks Canon! Good luck at your next fight next weekend, not that you need it!
Thao is the best massage therapist I've ever had, online booking is easy and services are reasonably priced. Location is great, and plenty of parking too.
Thank you so much for the kind review Heather! We are very happy that you are feeling better! We look forward to seeing you again thanks again!
Amazing massage from Thao, no unnecessary frills, but still comfortable and relaxing environment. Good price.
Thank you Marky! We hope to see you again soon, happy holidays!
Thao Tran has healing hands! She is a fantastic therapist and gives the best deep tissue massage ever! It’s always clean at Impact, lovely rooms and lots of parking. Highly recommended 😊
Thank you so much for sharing your experience Hinda, Thao and everyone else really appreciate it!
I really liked the space and that there was a sheet to write your preferences beforehand. I thought Brooke did a great job. I could tell she was really experienced and my body feels a lot better the next day.
Thank you so much for the feedback, I’m glad Brooke was able to help you out!!
Whether you need to relax or get deep tissue work done, Bennett’s your therapist. Always professional, intentional and leaves me feeling amazing every time!
Thank you Gabriella! Bennett has been a great addition to the team!
Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts