Google reviewers rate Independence Village Senior Living 4.7 out of 5 based on 199 reviews, with the owner responding to 85% of them. Positive feedback highlights the clean, well-maintained facility, friendly staff, and engaging social activities. However, lower-rated reviews cite specific concerns regarding inconsistent meal quality, billing errors after move-out, and instances of perceived neglect or theft.
Google rating: 4.7 out of 5 from 199 reviews (89% five-star).
Reviews on this page: 199 Google reviews (152 with written comments, 3 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 14, 2026.
Service: Nursing Home serving East Peoria, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
199 reviews on Google
5★178
4★8
3★2
2★2
1★9
Reviews from Google, shown as published (original wording, unedited).
SS
Stefanie Stout1 review
★★★★★
Call Briana if you need a new place to call home for an elderly person! The staff is so nice and helpful & the facility is kept so clean and pretty. Highly recommend!
Response from the owner · a week ago
Thank you, Stefanie, for your kind words and recommendation! We are so happy to hear that you had such a positive experience with our team! At Independence Village we take great pride in providing a beautiful, welcoming, and well-maintained community where residents feel at home and families feel confident in their decision. We truly appreciate your support and the opportunity to make a differencein lives of our residents and their loved ones!
This is an absolutely lovely senior living community. The staff is top notch, the food is delicious and there are so many fun activities! I would highly recommend Independence Village!
Response from the owner · 3 weeks ago
Thank you so much Jerry for your wonderful 5-star review! We're delighted to hear that you are enjoying our community, delicious food and fun activities. Our team takes great pride in creating a warm, welcoming environment and your kind words mean so much to us. We truly appreciate your recommendation of Independence Village!
I toured Independence Village with Briana and she and the rest of the staff were all very polite and professional. It’s a beautiful facility with lots of desirable amenities.
Response from the owner · 4 weeks ago
Thank you so much Nina for your wonderful 5-star review! We're glad you had a great experience visiting the community with Briana and that our team made you feel welcomed. We truly appreciate your kind words about our community, staff, and amenities. It was a pleasure having you visit, and we hope to welcome you back angain soon!
I have toured multiple Independent and Assisted living places and Independence Village rates exceptionally high. The staff and residents are all kind, friendly, and caring. The indoor communal spaces and apartments are beautiful and well maintained. The outdoor communal spaces are serene and lovely as well. I highly recommend Independence Village.
Response from the owner · 4 weeks ago
Thank you so much Emma for your thoughtful and wonderful review! We truly appreciate you taking the time to visit Independence Village and share your experience. It means so much to hear that our caring staff, welcoming residents, beautiful spaces, and peaceful outdoor areas made such a positive impression. We take great pride in creating a community that feels warm, inviting, and truly like home. Thank you again for your recommendation!
Our visit with Briana was wonderful! She handled it with professional, yet very friendly confidence! She had also sent me much needed information about Independence Village before the visit which was also very helpful! We are very hopeful that our parents will be able to join the community! Everything was fantastic!
Response from the owner · a month ago
Thank you so much, Nicki, for your wonderful review! We're thrilled to hear that you had such a positive experience visiting Independence Village. We're especially glad the information provided before your visit was helpful in preparing your time with us. Our team truly cares about making each family feel welcomed, informed, and confident throughout the decision making process. We're excited for your parents to become part of our Independence Village family, and we look forward to welcoming you back!
This is a fantastic facility. It is very clean a well kept up. The staff at Independence Village have been wonderful! They made us feel welcome from our first visit and continue to make this experience nothing but positive. Everyone has made sure that my mom is acclimating and have helped her meet other residents and find activities that interest her. Everyone who works here have made both my mom and me feel like part of a family!
Response from the owner · 2 months ago
Thank you so much Dawn for your kind words and for taking the time to share your experience! We are truly honored that you and your mom chose Independence Village!
Creating a warm, welcoming environment where residents and their families feel at home is our top priority, so it means the world to hear that your mom has felt supported as she settles in. We're delighted that our team has been able to help her connect with other residents, discover activities she enjoys, and make the transition a positive one.
Thank you again for your thoughtful review and for trusting us to be part of your mom's journey. We look forward to sharing many more wonderful moments together!
Now after living here nine months, I'm better settled into my studio deluxe apartment. The dining room has been serving the food nice and warm and some very good meals. Entertainment, sittercize classes, and activities are great! Staff is helpful, friendly, and gets to know the residents. This is a great place to try new activities and make new friends.
*****
I just moved into my studio deluxe today and I love it! It’s nice and bright in here. The food is 5-star! I just had lunch and it was very good! There was music playing in the lobby and it was very enjoyable!!
Response from the owner · 11 months ago
Thank you so much Ellen for your wonderful review and for sharing your first impressions! We're thrilled to hear that you're loving your new studio deluxe and enjoying the bright, welcoming atmosphere. It's great to know you're already enjoying your delicious meals and the lively music in the lobby. We love creating those special moments for our residents. Welcome home!!!
Beyond disappointed with this place when it comes to the meals. I was turned on to this place last year by my sister cause she recommended it because her mother stayed there. The food at that time was good and unique and flavorful. Now it has turned into a frozen food tasting nightmare. I don't know who the chef is or who is responsible for the meals but for what we pay the quality is absolutely awful. Always out of the staples and never anything original or tastes homemade. Very unacceptable for what people pay to live here. I will definitely spread the word to not put your loved ones in this so called home.
Response from the owner · 2 months ago
Thank you, Wanda, for taking the time to share your feedback. We're truly sorry to hear that your recent dining experience have not met your expectations. We understand how important quality meals are to our residents and their families, and we're disappointed to hear that you feel we've fallen short.
We would appreciate the opportunity to learn more about your experiences and discuss your concerns directly. Please reach out to our Executive Director at your convenience so we can better understand your feedback and work toward a resolution.
Thank you again for bringing this to our attention. Your feedback is valuable and helps us continue improving the experience we provide for our residents.
Thank you so much, Mickey, for your kind words and 5-star review! We're delighted to hear you found our staff friendly and enjoyed your visit. We truly appreciate your support and look forward to welcoming you back soon!
Absolutely beautiful place! We had the pleasure of working with Briana and she was so incredibly kind and understanding with patience. It made this whole process so much easier on us. I would highly recommend checking this place out!
Response from the owner · 4 months ago
Thank you so much Arla, for your wonderful 5-star review! We are thrilled to hear that you had such a positive experience with our community. Your kind words mean so much, and we are glad Briana's patience, understanding, and compassionate approach helped make the process easier for you and your family.
We truly appreciate your recommendation and are honored that you would encourage others to visit our community. Thank you for taking the time to share your experience, and please do not hesitate to reach out if there is anything we can do for you in the future!!
