Septic system service · Atlanta, GA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 19 sewer servicesiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★229 Google reviews · 24 photos
99%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$490typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently describe the septic system services, including pumping and inspections, as efficient, professional, and punctual. Reviewers highlight clear communication, detailed explanations of work performed, and fair pricing structures, often noting the absence of hidden fees. A recurring criticism involves unexpected price increases or additional charges for services like hydrojetting, which some customers felt were not transparently disclosed during the initial quote.
Google rating: 5.0 out of 5 from 229 reviews (99% five-star).
Reviews on this page: 229 Google reviews (187 with written comments, 5 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 23, 2026.
Service: Sewer Service serving Atlanta, Georgia.
Data from Google, last updated October 29, 2026.
Score profile vs other sewer services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companySewer Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Independent Septic and Sewer LLC: 96/100 on this factor. Category median: 89.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Independent Septic and Sewer LLC: 94/100 on this factor. Category median: 87.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Independent Septic and Sewer LLC: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Independent Septic and Sewer LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Independent Septic and Sewer LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Independent Septic and Sewer LLC: 100/100 on this factor. Category median: 68.A
100
Bar = this company · dark tick = category median.
Star ratings
229 Google reviews we collected
5.0of 5
5 stars22699%
4 stars00%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 187 written reviews
99%praise
Praise47699%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price635%
Reasonable1165%
Overpriced00%
Not sure00%
$490-5% vs typical sewer services
Middle half of what 14 customers paid ($295–$1.8k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11624%
Speed & response9219%
Quality & results6914%
Would recommend6213%
Communication5712%
Price & value4710%
Honesty & trust388%
What customers talk about
We read 187 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All work done with the septic was done efficiently and professionally.”
“Crew showed up on time very respectful and fast great quality work”
“I truly appreciate great service as I am in the service industry, these guys are a great representative of great customer service.”
“I am incredibly grateful and would recommend Independent Septic without hesitation.”
“The guys were great, they were very informative and knowledgeable about the system, did not mind me asking questions and took the time to explain everything.”
“Josh and Cody were on time, very courteous, professional, fair, and efficient.”
“I feel l was over charged”
“They were knowledgeable, professional, honest, and genuinely committed to figuring out what was wrong.”
People customers mention
Cody29 reviews
Josh28 reviews
Eric12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Independent Septic and Sewer LLC for 4 kinds of job. Pick one to see what they paid and said.
BBethanne8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
All work done with the septic was done efficiently and professionally. Cody and Josh were exceptionally punctual with arrival times! Thank you
Paid $2,000+Reasonable price
SSal10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Recently purchased a house with septic system, 1st house I have owned with one. The guys were great, they were very informative and knowledgeable about the system, did not mind me asking questions and took the time to explain everything. I truly appreciate great service as I am in the service industry, these…
Paid $1,200–1,400Reasonable price
BBeth5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Josh and Cody were very professional and explained, and showed me pictures of everything they were doing. They checked out my entire septic system and left me with peace of mind. Thank you Independent!
Paid $400–600Reasonable price
JJennifer6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I cannot say enough wonderful things about Independent Septic! After dealing with two other companies that were unable to resolve our issue and seemed more interested in expensive upsells than finding the actual problem, Eric, Cody, and Josh were an absolute breath of fresh air!
They were knowledgeable,…
Paid $400–600Great price
AAmy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wonderful service!!! Kind staff, Quick and easy process, neat high quality work. Highly recommend!
Paid $1,800–2,000Great price
GGary7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Cody and Josh arrived on time, were extremely professional, and answered all of my questions and concerns. I give them my highest recommendation!
All work done with the septic was done efficiently and professionally. Cody and Josh were exceptionally punctual with arrival times! Thank you
Price assessment: Reasonable price
Price: $2,000+
Response from the owner · 3 days ago
Thank you Bethanne for the 5-star review and choosing independent septic and sewer. We truly thank you for your business and the opportunity to serve you. Josh, Cody and I take pride in providing the best possible service and look forward to helping you again whenever you need us . Thanks again. Eric
S
Sal Cardello10 reviewsiTotal number of Google reviews Sal has written across all businesses on Google Maps, not just this one.
Recently purchased a house with septic system, 1st house I have owned with one. The guys were great, they were very informative and knowledgeable about the system, did not mind me asking questions and took the time to explain everything. I truly appreciate great service as I am in the service industry, these guys are a great representative of great customer service. Thank you gentlemen, if a need arises I will be calling you.
Price assessment: Reasonable price
Price: $1,200–1,400
Response from the owner · a week ago
Thank you So much Sal for the Outstanding 5 Star review and your business.
I really appreciate you sharing your experience you had with Josh and Cody, They are truly top notch technicians. Thank you again. Eric
S
Steve Hawkins13 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Josh and Cody were very professional and explained, and showed me pictures of everything they were doing. They checked out my entire septic system and left me with peace of mind. Thank you Independent!
Price assessment: Reasonable price
Price: $400–600
Response from the owner · a week ago
Thank you Beth for taking the time to post this outstanding 5 Star Review. Josh and Cody are very detailed oriented and I guess they get that from me, which is a good thing. Thank you for choosing us and your business is greatly appreciated. Eric
J
Jill Casavant2 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Fantastic service! Professional, efficient, knowledgable. I highly recommend Cody and Josh. Communication from scheduling through to final photos was top notch
Price assessment: Great price
Response from the owner · a week ago
Hello Jill, Thank you for taking the time to write this fantastic 5 star review and sharing your experience you had with Josh and Cody. I know your review will put a smile on their face. They see and read every review and I personally thank you for choosing us for your septic tank inspection. Eric
J
Jennifer Berg6 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I cannot say enough wonderful things about Independent Septic! After dealing with two other companies that were unable to resolve our issue and seemed more interested in expensive upsells than finding the actual problem, Eric, Cody, and Josh were an absolute breath of fresh air!
They were knowledgeable, professional, honest, and genuinely committed to figuring out what was wrong. They took the time to properly diagnose the issue, explain everything clearly, and help us understand our options without any pressure or unnecessary repairs.
It is such a relief to find a company that truly puts its customers first. Their integrity, expertise, and customer service are outstanding. I am incredibly grateful and would recommend Independent Septic without hesitation. Five stars all the way!
Price assessment: Great price
Price: $400–600
Response from the owner · 2 weeks ago
Wow Jennifer, Thank you so much for taking the time to write this fantastic 5 star review. I have to give Josh and Cody full credit here and I believe they are the best in the business. It means a whole lot to me that you went out of your way to share your experience you had with us. We are truly grateful.
Thank you, Eric
A
Amy Long1 reviewiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Wonderful service!!! Kind staff, Quick and easy process, neat high quality work. Highly recommend!
Price assessment: Great price
Price: $1,800–2,000
Response from the owner · a month ago
Hello Amy and thank you for the fantastic 5 star review. Your review helps everyone looking for a professional septic service company. We thank you again. Eric, Josh and Cody.
P
Phoebe TorresLocal Guide · 42 reviewsiTotal number of Google reviews Phoebe has written across all businesses on Google Maps, not just this one.
