iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%70+44.5Reliability 28%74+20.9Replies to reviews 8%66+5.4Momentum penalty89−1.1Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 12 tennis courtsiPosition by Experts Score among all companies we track in this category. · better than 73%
4.7★★★★★182 Google reviews · 22 photos
81%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the Indianapolis Racquet Club highly for its extensive pro shop, which offers a wide selection of tennis and pickleball equipment at competitive prices. Customers frequently praise the facility's recent renovations, clean locker rooms, and helpful staff who provide quick stringing services and knowledgeable product advice. Recurring criticisms include perceived high costs for drop-in play, inadequate court lighting, and occasional unhelpful phone communication regarding service status.
Google rating: 4.7 out of 5 from 182 reviews (81% five-star).
Reviews on this page: 182 Google reviews (100 with written comments, 5 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: July 22, 2026.
Service: Tennis Court serving Carmel, Indiana.
Data from Google, last updated November 5, 2026.
Score profile vs other tennis courts
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
This companyTennis Courts median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Indianapolis Racquet Club - Dean Road: 70/100 on this factor. Category median: 63.B
70
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Indianapolis Racquet Club - Dean Road: 74/100 on this factor. Category median: 74.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Indianapolis Racquet Club - Dean Road: 89/100 on this factor. Category median: 100.A
89
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Indianapolis Racquet Club - Dean Road: 66/100 on this factor. Category median: 19.B
66
Bar = this company · dark tick = category median.
Star ratings
182 Google reviews we collected
4.7of 5
5 stars14881%
4 stars2514%
3 stars63%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 100 written reviews
97%praise
Praise6497%
Complaints23%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4162%
Price & value914%
Quality & results711%
Speed & response58%
Would recommend35%
Honesty & trust12%
What customers talk about
We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great place , wonderful service and nice a little tennis shop there”
“The prices for sessions, lessons, and court time are fair, and the facility is well maintained.”
“I've been going to the Indianapolis Racquet Club for a while now, and it's always a great experience.”
“Although this situation was not the fault of IRC, Paul immediately offered an option to help us.”
“Definitely recommend checking it out!”
“Shout out to the integrity of IRC.”
People customers mention
Shop5 reviews
Arjun4 reviews
Tennis3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SShawnLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
All they want is your money. When they do actually have courts open for play, it's mixed doubles. Hemma (not sure if male or female) assigns a female player to play with a male player. The female is always way less skilled than the male, which makes for no fun at all. $30 down the drain for a whopping 90 minutes of play. Try somewhere else.
KKohliLocal Guide · 71 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★
As a new tennis player dealing with foot issues, this place was a game changer. They have a wide variety of brands, which really matters when you’re trying to find something that works with orthotics...good luck finding that at most shoe stores.
Huge thanks to Karena for the help. I never would’ve expected to end up…
KKatieLocal Guide · 72 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I’ve been a member at Indy racquet club for a few years and my tennis game has improved so much. I’ve participated in many drop in and group clinics. I do private lessons with Victor Cheng. He has worked with me on my technique and I see a huge difference in my USTA matches thanks to him. I enjoy the level of play…
BBen9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I've been going to the Indianapolis Racquet Club for a while now, and it's always a great experience. The service is friendly, and the pro shop is awesome. I don’t play tennis, but I do play pickleball—and they’ve got a great selection of paddles. I really like that they offer a rental program so you can try out…
TTomLocal Guide · 368 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Awesome racquet club. I appreciated Evan working with my grand nephew. Evan is making a difference! My nephews playing is improving markedly!
KKelseyLocal Guide · 327 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
It has been over a year since the first time I visited IRC, and I am pretty impressed with the upgrades to the facility they have made. The front reception looks very professional and clean, the facade looks very modern. The locker rooms are very clean and they have an extensive pro shop.
All they want is your money. When they do actually have courts open for play, it's mixed doubles. Hemma (not sure if male or female) assigns a female player to play with a male player. The female is always way less skilled than the male, which makes for no fun at all. $30 down the drain for a whopping 90 minutes of play. Try somewhere else.
S
Scott GLocal Guide · 130 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
I rarely leave reviews, but the service was so good from the Pro Shop at IRC I wanted to let everyone know. We purchased racquets at IRC for my son who plays in college. We had a racquet crack during normal play in the first year, which should have been covered by the manufacturer's stated warranty. We sent in the broken racquet to IRC and they managed the process. Long story short, the manufacturer did NOT honor the warranty. Paul B. worked with them, but continued to be denied.
Although this situation was not the fault of IRC, Paul immediately offered an option to help us. I declined and tried to push the manufacturer myself... which did nothing. I never called back nor complained, but Paul found out we got no relief. He / IRC provided an exceptional offer for us. It was well beyond what I could have expected and my son is back playing with 4 racquets in the rotation!
Shout out to the integrity of IRC. They stepped in to make something right that was not their fault. I am happy to know where we will buy all our future racquets!!!
Response from the owner · 5 months ago
Dan, thank you for the kind words. Our goal is to go above-and-beyond for our customers. We were happy to help Jackson out with his racket warranty issue. Best of luck on his summer tennis season!
K
KohliLocal Guide · 71 reviewsiTotal number of Google reviews Kohli has written across all businesses on Google Maps, not just this one.
As a new tennis player dealing with foot issues, this place was a game changer. They have a wide variety of brands, which really matters when you’re trying to find something that works with orthotics...good luck finding that at most shoe stores.
Huge thanks to Karena for the help. I never would’ve expected to end up in K-Swiss, but they’ve been a great fit.
Response from the owner · 6 months ago
Thank you, Kohli, for visiting our Pro Shop. So glad you were able to try-on a variety of shoes to find the best one for your feet! We hope to see you again soon.
K
Katie BLocal Guide · 72 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
I’ve been a member at Indy racquet club for a few years and my tennis game has improved so much. I’ve participated in many drop in and group clinics. I do private lessons with Victor Cheng. He has worked with me on my technique and I see a huge difference in my USTA matches thanks to him. I enjoy the level of play at this club and the quality of the coaching. The facility is very nice. It is also a great place to meet other people who love to play tennis!
Response from the owner · 7 months ago
Hi Katie - We are so glad to hear that you have enjoyed your membership her at IRC! We hope to see you on court soon!
V
Vithaneth VongLocal Guide · 328 reviewsiTotal number of Google reviews Vithaneth has written across all businesses on Google Maps, not just this one.
I've been going to the Indianapolis Racquet Club for a while now, and it's always a great experience. The service is friendly, and the pro shop is awesome. I don’t play tennis, but I do play pickleball—and they’ve got a great selection of paddles. I really like that they offer a rental program so you can try out paddles before buying. They also have a nice variety of shoes, and the staff is always super helpful. Definitely recommend checking it out!
Response from the owner · a year ago
Thanks for your support Ben and for the kind review! We love having you visit the shop and getting your feedback on all the new pickleball paddles!
T
Tom MayLocal Guide · 368 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
