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INDIRAP

Video production service · Des Plaines, IL · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%97+25.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 92 video production companiesPosition by Experts Score among all companies we track in this category. · better than 30%
5.0 ★★★★★ 230 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
Sep 2026latest review

INDIRAP at a glance

Google reviewers rate Indirap five out of five stars based on 230 reviews, with the owner responding to 85 percent of them. Clients frequently highlight the team's professionalism, creative direction, and effective communication during video production, photography, and marketing projects. While most feedback praises the quality of the final deliverables and the collaborative nature of the process, one negative review noted a lack of prior planning and poor communication during a specific filming session.

  • Google rating: 5.0 out of 5 from 230 reviews (99% five-star).
  • Reviews on this page: 230 Google reviews (169 with written comments, 1 with photos).
  • Owner responses: the business replied to 85% of reviews.
  • Most recent review: September 25, 2026.
  • Service: Video Production Company serving Des Plaines, Illinois.

Data from Google, last updated October 29, 2026.

Score profile vs other video production companies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

Satisfaction96Reliability97Craft & service100Value100Momentum100Replies to reviews–Satisfaction: 96 (median 99)Reliability: 97 (median 98)Craft & service: 100 (median 100)Value: 100 (median 95)Momentum: 100 (median 100)
INDIRAPVideo Production Companies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.INDIRAP: 96/100 on this factor. Category median: 99.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.INDIRAP: 97/100 on this factor. Category median: 98.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.INDIRAP: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.INDIRAP: 100/100 on this factor. Category median: 95.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.INDIRAP: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–

Bar = this company · dark tick = category median.

Star ratings

230 Google reviews we collected

  • 5 stars22899%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 169 written reviews

  • Praise27899%
  • Complaints41%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7627%
  • Would recommend6322%
  • Speed & response5118%
  • Quality & results4917%
  • Communication3412%
  • Honesty & trust72%
  • Price & value21%

What customers talk about

We read 169 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The team is incredibly helpful, insightful, and creative throughout the entire production process.”
  • “If you are looking for a top-tier videography team to elevate your brand, we highly recommend them!”
    “Cannot recommend them more!”
  • “They are cutting edge, creative, responsive and produce a great product.”
  • “Great experience working with Indirap for our video/photography for our business!”
  • “Collaboration with his team was seamless, and communication was prompt and responsive throughout the entire process.”
  • “Julian was an absolute pleasure to communicate with; responsive, kind, and genuinely invested in making sure everything came together beautifully.”
  • “The team is highly professional, very responsive, and they turn out impressive work (all for a very fair price).”

People customers mention

  • Julian 11 reviews
  • Chicago 8 reviews
  • Productions 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

EricLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great company to work with. The video they created for us surpassed all expectations and consistent follow ups well after the project. Highly recommend.

R12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My brother and I founded a real estate consulting company over 17 years ago. Indirap is one of the best marketing groups we have ever used. They are cutting edge, creative, responsive and produce a great product. They come with great ideas. We will definitely continue using them. Highly recommend them.

Kevyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Really awesome place. People are amazing, so down to earth and cool! Couldn’t recommend enough

Bethany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

U.S. Waterproofing has partnered with INDIRAP multiple times now for our company videos, and they are absolutely amazing. The team is incredibly helpful, insightful, and creative throughout the entire production process. They have a unique talent for listening to our ideas and always being right on point when it…

Jamey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Working with INDIRAP to produce our three new brand videos was an incredible experience. As an arts advocacy organization, cinematic storytelling and high-quality visuals are essential to advancing our mission, and INDIRAP delivered on every level. They managed a highly complex, multi-city shoot across Chicago, DC,…

Customer photo from Jamey's review
Tonia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Huge thank you to INDIWRAP for beautifully capturing our AKLA Chicago experience. Their team was thoughtful, creative, and wonderful with our students throughout the process. The culmination film they created was deeply moving and perfectly reflected the spirit, energy, and heart of the program. We are incredibly grateful for their talent and partnership.

Photos

Customer reviews

5.0 ★★★★★ 230 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Eric RajchelLocal Guide · 13 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company to work with. The video they created for us surpassed all expectations and consistent follow ups well after the project. Highly recommend.

Response from the owner · a month ago

Thanks Eric!! We had a great time collaborating. Looking forward to the next round of content :)

R12 reviewsTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My brother and I founded a real estate consulting company over 17 years ago. Indirap is one of the best marketing groups we have ever used. They are cutting edge, creative, responsive and produce a great product. They come with great ideas. We will definitely continue using them. Highly recommend them.

Response from the owner · 2 months ago

Thanks Rich!! The best is otw ✌🏾

Kevyn Kerwin2 reviewsTotal number of Google reviews Kevyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really awesome place. People are amazing, so down to earth and cool! Couldn’t recommend enough

Response from the owner · 2 months ago

Thanks Kevyn!!!

Mireille3 reviewsTotal number of Google reviews Mireille has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

super cool team! and super high quality content!

Response from the owner · 2 months ago

Appreciate u Mireille. Thank youuuu!!!

Alexander Reznikov8 reviewsTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Masters of their craft and extremely professional!

Response from the owner · 3 months ago

Thank you Alex!!! Looking forward to growing the brand together.

Bethany Morrissy1 reviewTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

U.S. Waterproofing has partnered with INDIRAP multiple times now for our company videos, and they are absolutely amazing. The team is incredibly helpful, insightful, and creative throughout the entire production process. They have a unique talent for listening to our ideas and always being right on point when it comes to bringing our final vision to life. They make the entire experience collaborative and seamless from start to finish. If you are looking for a top-tier videography team to elevate your brand, we highly recommend them!

Response from the owner · 3 months ago

Thanks Bethany!! Its always a great time collaborating with you and the USW team. Looking forward to our continued partnership.

Jamey Lundblad1 reviewTotal number of Google reviews Jamey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Working with INDIRAP to produce our three new brand videos was an incredible experience. As an arts advocacy organization, cinematic storytelling and high-quality visuals are essential to advancing our mission, and INDIRAP delivered on every level. They managed a highly complex, multi-city shoot across Chicago, DC, and LA with absolute professionalism. From weeks of scripting and planning to the final edit, their team captured our story beautifully. Special thanks to Lydia Smyth and Julian Tillotson for their dedication, creativity, and seamless execution.

Response from the owner · 3 months ago

You are absolutely amazing Jamey. Thank you for being such a great client partner to collaborate with. Looking forward to the next round of content!!

Tonia Barber1 reviewTotal number of Google reviews Tonia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Huge thank you to INDIWRAP for beautifully capturing our AKLA Chicago experience. Their team was thoughtful, creative, and wonderful with our students throughout the process. The culmination film they created was deeply moving and perfectly reflected the spirit, energy, and heart of the program. We are incredibly grateful for their talent and partnership.

Response from the owner · 5 months ago

Thanks Tonia!!! We had an awesome time bringing this years events to life. We really appreciate the opportunity to work alongside your organization. Looking forward to our continued partnership.

Barbara SiargosLocal Guide · 12 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience working with Indirap for our video/photography for our business! Right from the start, they made us feel that they understood exactly what we needed and confident that they would seamlessly execute their plan. They were fun to work with throughout, asked for and accepted feedback during the editing process, and gave us the results we were hoping for. Highly recommend!

Response from the owner · 5 months ago

Barbara you're the best :) Your team was a dream to collab with and we love how the content turned out. Looking forward to round 2. Thanks!!

Hannah Gray1 reviewTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a fantastic experience working with INDIRAP for event photography and video. Julian was incredibly professional and took the time to understand our shot list ahead of the event. On-site, his team captured everything we asked for and more. They were friendly, organized, and truly went above and beyond to make sure we got the content we needed. Highly recommend working with them!

Response from the owner · 5 months ago

Hannah you're the best. We had an awesome time collaborating with your team. Super-thanks for the review!!

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