iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%96+14.6Craft & service penalty97−0.3Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 40 interior cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★27 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Industrial Office Cleaning in South Bend, Indiana, consistently highlight the company's thoroughness, reliability, and professional conduct. Customers frequently note reasonable pricing, quick communication, and the staff's attention to detail in maintaining office spaces and carpets. With a perfect five-star rating from twenty-seven reviews and high owner engagement, the feedback indicates a strong track record of dependable service without any recurring criticisms in the provided excerpts.
Google rating: 5.0 out of 5 from 27 reviews (100% five-star).
Reviews on this page: 27 Google reviews (24 with written comments).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 6, 2026.
Service: Interior Cleaning Service serving South Bend, Indiana.
Data from Google, last updated October 29, 2026.
Score profile vs other interior cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Industrial Office CleaningInterior Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Industrial Office Cleaning: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Industrial Office Cleaning: 95/100 on this factor. Category median: 92.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Industrial Office Cleaning: 97/100 on this factor. Category median: 94.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Industrial Office Cleaning: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Industrial Office Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
5.0of 5
5 stars27100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 24 written reviews
98%praise
Praise4298%
Complaints12%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1330%
Would recommend1126%
Staff & attitude512%
Speed & response512%
Price & value512%
Honesty & trust49%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the moment their team arrived, they were professional, friendly, hardworking, and incredibly thorough.”
“I would highly, highly recommend Industrial Office Cleaning to any business looking for a cleaning company they can trust.”
“The staff is professional, knowledgeable, and polite.”
“They didn’t just do a quick cleaning—they took the time to pay attention to the details and correct the areas the previous company had completely missed.”
“And on top of the exceptional quality of their work, their price was very fair and reasonable.”
“We were honestly frustrated with the condition of the property, but Industrial Office Cleaning completely turned things around!”
People customers mention
Spot3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Industrial Office Cleaning for 3 kinds of job. Pick one to see what they paid and said.
SSarah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I’ve had the great privilege of interacting with Doyle and Jackie Harpole and let tell you guys they are so wonderful to talk to and they get their job done and pick up the slack that gets left behind with one of the other cleaners that clean at the same place as the do. They always put stuff back where it belongs…
DDebbieLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
They do an exceptional job. We are very happy with their work. I recommend them to anyone.
JJackie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Our cleaning person is amazing! She is very diligent and makes sure everything is as it should be before she leaves.
AAbby8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
These guys do an amazing job! They are very thorough and their customer service is on point!
YYehuda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Super reliable!
As the person responsible for our facility, I take credit for hiring On The Spot, but they make me look great with minimal time and little effort. On The Spot is a responsive, motivated, effective, trustworthy and pleasant contractor. Since 2013, On The Spot continues to make my job as manager of a…
RRyanLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Industrial Office has been cleaning our facility for over two years. Excellent service and friendly staff. Quick response time. I would definitely recommend them to anyone looking for office cleaning!
I cannot say enough wonderful things about Industrial Office Cleaning! We recently hired them to clean our business property after another cleaning company had done a truly disappointing and incomplete job. We were honestly frustrated with the condition of the property, but Industrial Office Cleaning completely turned things around!
From the moment their team arrived, they were professional, friendly, hardworking, and incredibly thorough. They didn’t just do a quick cleaning—they took the time to pay attention to the details and correct the areas the previous company had completely missed. They worked extremely hard and took genuine pride in making sure the property looked its very best.
The results were spectacular! The difference was immediately noticeable, and we were so impressed with how much care and effort the entire staff put into their work. It was refreshing to see a company that actually takes pride in what they do and truly cares about providing excellent service.
And on top of the exceptional quality of their work, their price was very fair and reasonable. We absolutely felt that we received tremendous value for the service they provided.
I would highly, highly recommend Industrial Office Cleaning to any business looking for a cleaning company they can trust. They exceeded our expectations, went above and beyond to correct someone else’s poor work, and left us extremely happy with the results.
Thank you, Industrial Office Cleaning, for a fantastic job! You earned every one of these five stars!
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you so much for this wonderful review, Donna. We are thrilled our team was able to turn things around and that the attention to detail and hard work made a noticeable difference. Feedback like yours means a lot and inspires us to keep maintaining high standards. We truly appreciate your recommendation and are glad you found our pricing fair and the results outstanding.
S
Sarah Cavinder4 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I’ve had the great privilege of interacting with Doyle and Jackie Harpole and let tell you guys they are so wonderful to talk to and they get their job done and pick up the slack that gets left behind with one of the other cleaners that clean at the same place as the do. They always put stuff back where it belongs and I can tell you with them cleaning I’ve never had to worry about any of my medicine or food being thrown away!! I hope you guys tell them what a wonderful job that they do and your company is very to lucky to have them.
Response from the owner · 11 months ago
Thank you for your kind words about Doyle and Jackie Harpole. We're thrilled to hear that they've made such a positive impact on your experience, ensuring everything is taken care of and organized. Your feedback will definitely be shared with them, as we appreciate their hard work and dedication. Thank you for choosing our services!
D
Debbie JohnsonLocal Guide · 24 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Super reliable!
As the person responsible for our facility, I take credit for hiring On The Spot, but they make me look great with minimal time and little effort. On The Spot is a responsive, motivated, effective, trustworthy and pleasant contractor. Since 2013, On The Spot continues to make my job as manager of a 75,000 sq. ft building far easier. I no longer need to train custodians or janitors, and I know that the job is done well every time without typical oversight and review. They consistently review their own services to ensure their own quality. Virtually the entire process is all effectively managed by On The Spot.
Although it is not in my personality to gush, On The Spot comes the closest to that standard of perfection in service and customer service!
Response from the owner · 7 years ago
Wow! Thank you so much, Yehuda! We really appreciate this!!
R
RyanLocal Guide · 18 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Industrial Office has been cleaning our facility for over two years. Excellent service and friendly staff. Quick response time. I would definitely recommend them to anyone looking for office cleaning!
Positive: Professionalism
S
Samantha EhresmanLocal Guide · 27 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Industrial Office Cleaning has been cleaning my office on a weekly basis for many years. The staff is professional, knowledgeable, and polite. I know that when I come to the office Monday morning that my business will be clean. Their pricing is very reasonable. I highly recommend them!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Our business has used a few different cleaning companies over the years. None of them were as reliable as Industrial Office Cleaning. I highly recommend them!
