Google reviewers rate Inner Lotus Wellness Center & Spa 4.9 out of 5 based on 81 reviews, frequently praising the facility's clean, calming atmosphere and convenient online booking. Clients describe effective relief for back, neck, and shoulder pain through services like Swedish massage, hot stones, and reflexology, noting fair pricing and professional communication. One recurring criticism involves a lack of privacy in the massage rooms due to open wall tops, while a separate low-star review cited a physical injury during a session that was later resolved with a full refund.
Google rating: 4.9 out of 5 from 81 reviews (93% five-star).
Reviews on this page: 81 Google reviews (62 with written comments, 1 with photos).
Owner responses: the business replied to 7% of reviews.
Most recent review: September 30, 2026.
Service: Spa serving Haverhill, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
81 reviews on Google
5★75
4★3
3★2
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
SJ
Stacey J4 reviews
★★★★★
I’ve been going to Andi for a few years, and she is truly an AMAZING! Her expertise is unbelievable. She always seems to know exactly what needs attention, whether it’s tension in your neck, lower back, or wherever else you’re feeling it. She has magical hands and is truly a miracle worker!
I honestly hesitated to post a review for the longest time because, selfishly, I wanted to keep her all to myself 😂 But she is too good not to share. If you’re looking for an incredible massage, you will not be disappointed!
3/30/26 Update: I was contacted by the owner who apologize thoroughly and issued a full refund for both myself and my wife. Customer service is 10/10. Since my visit on the 19th, I learned that the massuse who walked on my back no longer works at this business, so no concern there. I would encourage anyone, who goes anywhere for a massage to make sure the massuse clearly communicates how they intend to massage you.
3/19/26 Be careful! I came away with a serious strain and pinched nerve in my shoulder blade after my massuse decided to climb up on the table and walk up and down my back (I did not request this). I was laid up in bed for the better part a week afterwards recovering.
Response from the owner · 7 months ago
Hi John,
We’re truly sorry to hear about your experience and the discomfort you’re currently going though. This is certainly not the experience we want any of our clients to have.
We take your feedbacks very seriously and will be addressing this matter internally with our therapist. Techniques such as body-weight pressure are not part of our standard service and should only ever be performed with clear communication and client consent.
We would really appreciate the opportunity to connect with you directly to better understand what happened and make it right. Please reach out to us at [email protected], and we will take care of you, including arranging a full refund.
We hope to speak to you soon!
-Inner Lotus Team
I’ve tried a number of different massage spas in due to my back pain, and this is hands down the best massage I’ve had in the area. Reasonable pricing and the online booking was super easy and hassle-free, which I really appreciated. The space is clean, calming, and welcoming.
I booked a 60 minute massage + hot stones with Ling and the massage itself was incredibly thorough. I left feeling completely relaxed and recharged. I’ll definitely be back!
Thanks Ling!
I had my first ever massage a couple months back. Ling was so great and made sure I was comfortable the whole time. The atmosphere was very nice and relaxing. I can’t wait to go back.
Ling gave me very very good service and massage. My neck and shoulder were really bothering me and I feel significant relief after her massage. I highly recommend. I will be back. Thank you Ling and Inner Lotus
